rainkiss.online Reviews 

I received help with the order that was lost. That was shipment to Poland and due to courier mistake I didn't receive my order. I asked for help and it was very prompt and I received totally new item. That was great experience, not every company has such great customer service. I didn't even have to even explain or send any proofs etc. That was absolutely amazing.

Thank you so much to the staff!

Good afternoon!
I want to thank you for your work, attention and care for the customer. I had a problem with a purchase of mine, and I received very good service, and they resolved the issue in the best way! Grateful!!

Super customer experience

The carrier lost my package but Rainkiss answered my email right away and solved it for me directly. So happy with the poncho, 100% waterproof.

The ponchos are beautiful, so cheerful and uplifting to brighten a rainy day! I bought the wrong size to my dog and I needed to change the size. The customer service was efficient and helpful. I highly recommend Rainkiss.

The best and beautifull ponchos I had ever. Excelent quality and desing. Super comfy. I recommended 100%.

There was a slight problem with the product, upon contacting the customer support they offered me a great solution. Very happy with the product will definitely order again

Great fast service, discounted if buying multiples - I ordered 3 - one for me and one each for my 2 daughters, 8 and 10. Striking designs, waterproof (it was tipping down today in Paris and I didn’t get wet!), decent coverage on the bike although did have to make a little adjustment a few times to ensure my knees were covered.

The girls loved them too - only downside is it sizes quite small so the arms are already pretty short on them with the hood being super ample for me (fab - can even put over helmet) but theirs a little tight.

A youth version a little bigger / longer in length and the arms / less snug at the hood would be my suggestion and a fantastic add to the inventory!

The product is nice, but if there are any problems with your order good luck. They have a contact form on their website and a contact email address, but don't expect a response soon or if ever.

I would only order from here if you're fine also not getting what you ordered.

I bought this gorgeous stylish rainkiss poncho last year for a festival but didn’t use it as the weather was dry. This year I attended a rainy festival. It poured down all day and wore the poncho. I looked great but I got soaked!!! So disappointed!!

I never write reviews, but the service at this company is more than great. They reserve an award! Beside the service… the poncho is great and beautiful. Expensive? Good quality rainclothing is expensive and this one is word every euro.

I am a huge fan!

I really wanted to write a review because I hesitated buying one for so long becauseof mixed reviews and they are expensive to purchase if you've no idea what they are going to be like. I absolutely love mine! I'm in the UK and it arrived in a few days and packaged lovely, the quality is amazing. If you are like me I live on the coast and always out walking with the dog it really gets it's use. It is waterproof and the hood is really well designed to stay in place and protect your face. I am 5ft1 and it comes just above my ankle which is perfect for me. I'll definitely buy another.

SIMPLY AMAZING! Not sure why there are negative reviews about these ponchos because mine is truly amazing.
The colours and design is fabulous and striking and something no-one here in the UK has.
I did a 26 mile hike in the Lake District (UK). It rained continuously for 9hrs, non stop rain. So I put my poncho on. I did not get wet at all, was bone dry. I had a huge back pack on and because the ponchos are so generous in size it fully covered my back pack and me down to my knees. The sleeves are long so still fully covered my arm and wrists. The hood is fantastic. So many waterproof jackets hoods do not fully cover my head because most girls have their hair up in a pony tail, so the hoods never fit properly. The hood on these ponchos is once again so good in size and fully covers even over your eyes. Buttons up to the neck and a toggle to tighten if needs be, means you are fully covered. There are buttons down the side of the poncho and the bottom, not sure what these are for, maybe to cover if you are on a bike or something. I did think these would make my legs wet because it's not fully stitched down to the hem, but it doesn't at all.
It rains a lot in the UK so I will get a lot of use out of mine.
All I can say is that my Rainkiss poncho allowed me to do my 26 mile hike in the pouring rain and stay dry.
They are completely waterproof and worth every penny.

I have two smiley ponchos for myself and two for my dogs. Love the dog ones, so easy to put on and dry quickly.
My ones are not waterproof. I have had them for a while but haven’t used them until recently. I got utterly soaked through within 15/20 minutes. So disappointed as I love the design, but not at all fit for purpose - expensive mistake!

I ordered a rainkiss poncho for my commutes on the bicycle after reading so many good things and because of the beautiful design.
One of my main concerns was to have something to throw over when on the bike, on days it is pouring, which happens frequently during autumn here in Sweden.

During this summer I got to use the poncho two times, and I was heavily disappointed both times.

Not only is my poncho not waterproof - I got soaked - but it also is completely unsuitable to use on a bicycle, which was one of my reasons to buy it, as it is marketed as bicycle friendly design.
However, the poncho does not cover the knees during cycling and the arms ride up, when leaning over to grap the handles, exposing the arms halfway up to the elbows.
I am not sure where the bicycle friendly design comes in, but that paired with it not being waterproof, leaves it completely useless even for a walk.
I've paid 80euros for this and wish I had instead invested in some cycling gear, as it is money our of the window because now I have to buy that gear anyway.
Super disappointed!

First waterproof poncho I ordered was out of stock(was in stock when I ordered it). A quick email,which Nikki responded to promptly advised me to order a different design,& gave me a £15 refund on the price. It was sent out quickly-amazing Customer Service

Amazing poncho, design is gorgeous and can’t wait to give it my friend as her birthday gift
Required support from customer service and they were quick, helpful and resolved straight away. Defo recommended!

My puncher is absolutely brilliant.

I have worn it a lot in the rain and it’s definitely weatherproof. Unfortunately though the popper tore some of the fabric. I got in touch with the company and they were brilliant sending me a replacement very very quickly excellent customer service.

I just had the most horrible experience with this customer service of Rainkiss.
I was re assured in couple of emails that the package was sent but customer service (Laura) failed to issue confirmation code. When I raised a concern in regards receiving the package on time they failed to acknowledge my multiple emails.
Now I got an email saying that the package indeed was not SENT at all and the item I ordered is out of stock.

Now I am left without the product which I needed by this Tuesday.

Horrible experience if you can avoid this company.

I complained because my poncho isn't waterproof. I received a public reply on Trustpilot asking me to email them to receive a replacement but despite two emails I haven't heard back from them.