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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its beautiful design, excellent craftsmanship, and the high-quality fabrics used, often noting how well-made and stunning the coats are. Many reviewers appreciate the accurate sizing advice and the perfect fit, especially for tall editions, making them feel confident and stylish. The delivery service is frequently described as incredibly fast and smooth, with orders arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, noting the team's helpfulness, patience, and understanding in assisting with orders, exchanges, and any issues that arise. However, some customers also noted issues with sizing, finding that some coats did not fit their body type as expected, or that the sizing information was not always accurate for their needs. A few other people also felt that the customer service was not always responsive or helpful, particularly when dealing with manufacturing errors, incorrect items, or return processes, leading to frustration and unexpected fees.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its beautiful design, high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful material,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick... See more

Order

Customers had positive experiences with order, praising the ease of placing orders, even internationally, and... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my Rainsisters' coat! Every time I wear it, I am approached by complete strangers telling me it's beautiful! I would also like to emphasize that this is a TRUE tall edition. I have come a... See more

Company replied

Rated 5 out of 5 stars

What's not to love about Rain Sisters.. Finally raincoats that turn heads for their femininity rather than making me look like I am in a military parade. I adore their coats (I have quite the collect... See more

Company replied

Rated 5 out of 5 stars

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great... See more

Company replied

Rated 5 out of 5 stars

Ordered a coat for my wife for Christmas. Unfortunately it was a little bit too small, so I contacted the seller via email and got the return label. When I made a few mistakes and significantly com... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The personal responses that I get from…

The personal responses that I get from Zanda really make my whole buying experience fantastic. Along with the discount codes that are sent from being a loyal customer. I own 8 of these jackets and have gifted 2 to friends. Keep up the amazing work ladies!!!

16 February 2025
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Reply from RainSisters

Thank you, Anita, for your kind words! You can't imagine how happy it makes us to hear this. Thank you for being a part of RainSisters community!

Rated 5 out of 5 stars

Love my new raincoat its the best and…

Love my new raincoat its the best and the fabric is really good quality 👍🏼

15 February 2025
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Reply from RainSisters

Thank you, Rikke, for sharing your feedback! We're so happy to hear that you love your RainSisters coat and are pleased with the quality!

Rated 5 out of 5 stars

Outstanding quality

I have now bought 3 adult raincoats and 3 children's and they have all been outstanding with lovely colours. I have had lots of compliments for them!

16 February 2025
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Reply from RainSisters

Thank you, Karen, for your feedback! You can't imagine how much joy comments like these bring us. Thank you for being a part of our community!

Rated 5 out of 5 stars

The product is amazing

The product is amazing. Sizing guides are very helpful to gauge the right size for body type and shipping is super fast. I love the coat, it fits really well.

15 February 2025
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Reply from RainSisters

Thank you, Eloise, for your feedback! You can't imagine how much joy comments like these bring us.

Rated 5 out of 5 stars

Great customer experience

Great customer experience. The coat I ordered was not my length and returned it to get one my length very fast and easily. The coat is nice true to size.

19 February 2025
Unprompted review
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Reply from RainSisters

Thank you, Christina, for sharing your feedback with us! We're so happy to hear that you're pleased with your RainSisters coat and our services.

Rated 5 out of 5 stars

Happy on a Rainy Day

The coat arrived a day earlier than expected and as soon as I opened the box, I was so happy, put it straight on and went out for the day. It is gorgeous and top quality. It will attract a lot of attention I'm sure. I was very worried it wouldn't fit but it fits like a glove.

20 February 2025
Unprompted review
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Reply from RainSisters

Thank you, Hayley, for sharing your feedback with us! We're so happy to hear that you're pleased with your RainSisters coat.

Rated 5 out of 5 stars

This is the Greatest coat I have ever…

This is the Greatest coat I have ever owned! It's beautiful, both inside and outside! Beautiful construction and fits perfectly! I've already told my husband, that I want another one, for my birthday! The only problem is choosing which one, because they are all so pretty! Even my family members are planning on purchasing one. Definitely my favorite coat of all time!
I purchased this coat from the USA and didn't have any problems.
I ordered the coat a size bigger, than the size chart. Instead of a Medium Petite, I purchased a Large Petite and it's Perfect over everything.
I purchased the matching belt, in a size large, to go with the coat, but should have purchased the Medium sized belt, instead. It still looks Amazing, though!

24 December 2024
Unprompted review
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Reply from RainSisters

Hi there, thank you so much for your kind and detailed feedback! We're so happy to hear that you like the coat and are happy with your purchase and our services. Thank you for being a part of our RainSisters community!

Rated 5 out of 5 stars

Better than expected

I bought a coat a few months back needing something that looked smart but was also waterproof (actually pretty difficult!) and was concerned about spending so much money with a company I'd only seen promoted on socials, I was really pleasantly surprised. The coat was exactly as advertised, maybe slightly better because the inner silky lining is really lovely. Delivery took a little while but I was well informed and it was packaged beautifully.

3 December 2024
Unprompted review
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Reply from RainSisters

Thank you, Emma, for sharing your feedback with us! We're so happy to hear that the coat exceeded your expectations, and you're pleased with the quality.

Rated 5 out of 5 stars

The quality is amazing 😍👍👍👍 I'm so…

The quality is amazing 😍👍👍👍 I'm so happy and I feel so beautiful in my new coat, that can be used everyday (so practical) and still look the same in shape and form thanks to the amazing material 👍 I highly recommend 💯

22 January 2025
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Reply from RainSisters

Thank you, Miia, for sharing your feedback! We're so happy to hear you enjoy your RainSisters coat. Thank you for being a part of our community!

Rated 5 out of 5 stars

fast and undamaged

The order came fast and undamaged. As for the quality of the product I can't personally say; but my wife, she keeps going on and on about happy she is with the coat!

21 January 2025
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Reply from RainSisters

Thank you, Christopher, for sharing your feedback! We're happy to hear that your wife seems to enjoy her RainSisters coat.

Rated 5 out of 5 stars

Amazing coat.

Amazing coat.
The quality is outstanding and I love my coat. The only glitch is that the size charts on the website are not accurate (at least for UK/French sizing). Do size up!

20 January 2025
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Reply from RainSisters

Hi Claire, thank you for sharing your feedback with us! If you could email us at support@rainsisters.com the inaccuracies of the sizing charts, so we can make the necessary improvements, we would really appreciate it.

Rated 5 out of 5 stars

Beautiful product

Beautiful product, good service

19 January 2025
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Reply from RainSisters

Thank you, Marieke, for sharing your feedback and being a part of RainSisters community!

Rated 5 out of 5 stars

The product is truly beautiful

The product is truly beautiful, and the quality is exceptional. I needed to exchange the coat for a larger size due to a miscalculation in measurements. Fortunately, the exchange process was quite straightforward.

21 January 2025
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Reply from RainSisters

Hi Victoria, thank you for sharing your feedback! We're glad to hear that the exchange process went smoothly, and you're pleased with your RainSisters coat.

Rated 5 out of 5 stars

Absolutely love this coat

Absolutely love this coat. The quality is amazing and the delivery was very quick. Would definitely recommend!

20 January 2025
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Reply from RainSisters

Thank you, Sophia, for sharing your feedback and being a part of RainSisters community!

Rated 5 out of 5 stars

Beautiful made coats

Beautifully made coats. My second purchase.

19 January 2025
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Reply from RainSisters

Thank you, Sally, for sharing your feedback with us and for being a part of RainSisters community!

Rated 5 out of 5 stars

Great quality of product

Great quality of product! Beautiful, unique designs!

18 January 2025
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Reply from RainSisters

Thanks, Lauren, for sharing your feedback! We're happy to hear you're satisfied with our products.

Rated 5 out of 5 stars

WOW is all I can say!

WOW is all I can say. Not only is the coat I received from RainSisters absolutely gorgeous and extremely high quality, but I was completely blown away by this company's customer service! When my husband purchased an XS when I really needed a small, this company gave us no push back about returning it for an exchange, provided a pre-paid label for international shipping and just took care of everything.

I know their coats are not in the "economy" price point, but man do they go the extra mile! And with the quality of this coat, I am pretty confident it is going to last me a very long time. I will definitely get my money's worth. I can't recommend highly enough!

15 January 2025
Unprompted review
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Reply from RainSisters

Thank you, Leslie, for such kind words and for sharing your experience! We're so happy to hear that everything worked out well and our team was able to sort things out quickly. Thank you for being a part of our community!

Rated 5 out of 5 stars

Worth every penny

So easy to exchange and super fast shipping, beautiful beautiful coats!

19 December 2024
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Reply from RainSisters

Amy, thank you for your feedback! We're happy to hear that you're pleased with our services, as well as our coats.

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