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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its beautiful design, excellent craftsmanship, and the high-quality fabrics used, often noting how well-made and stunning the coats are. Many reviewers appreciate the accurate sizing advice and the perfect fit, especially for tall editions, making them feel confident and stylish. The delivery service is frequently described as incredibly fast and smooth, with orders arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, noting the team's helpfulness, patience, and understanding in assisting with orders, exchanges, and any issues that arise. However, some customers also noted issues with sizing, finding that some coats did not fit their body type as expected, or that the sizing information was not always accurate for their needs. A few other people also felt that the customer service was not always responsive or helpful, particularly when dealing with manufacturing errors, incorrect items, or return processes, leading to frustration and unexpected fees.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its beautiful design, high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful material,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick... See more

Order

Customers had positive experiences with order, praising the ease of placing orders, even internationally, and... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my Rainsisters' coat! Every time I wear it, I am approached by complete strangers telling me it's beautiful! I would also like to emphasize that this is a TRUE tall edition. I have come a... See more

Company replied

Rated 5 out of 5 stars

What's not to love about Rain Sisters.. Finally raincoats that turn heads for their femininity rather than making me look like I am in a military parade. I adore their coats (I have quite the collect... See more

Company replied

Rated 5 out of 5 stars

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great... See more

Company replied

Rated 5 out of 5 stars

Ordered a coat for my wife for Christmas. Unfortunately it was a little bit too small, so I contacted the seller via email and got the return label. When I made a few mistakes and significantly com... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Dont fall for the SoMe Marketing

Dont fall for the SoMe Markting, and fake reviews. The Quality of the Jacket is definitely not worth the price. The webpage is full of sketchy business practices like putting many items on sale, but not having any in stock until the day the sale ends. When they lure you in, dont expect good customer service either. even when they make a mistake.

They had changed the design on one of their jackets. Didn´t want to change pictures tho, so ALL (not some as they claim here) was from the old design, when I received the new designed one. I wanted to return it. Customer "Service" told me, it's an upgrade, be happy. If you dont like it you can cut it yourself!!! it was a present, so that would mean I couldn't return it of course. And if you want to return it, they make that process difficult aswell, short dealines, labels that works almost nowhere and of course a FEE for their mistake, which you have to pay. NOT RECOMMENDED

29 November 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.

To provide clarity for other customers reading this:
The coat you ordered does indeed come with belt loops and a belt, as indicated in the product’s written description. Some of the photos on the product page show styling variations without the belt attached, which may have caused the misunderstanding — and we appreciate you pointing this out so we can improve how these details are visually communicated.

Regarding the return process:
Our system applies a €10 return fee only when customers choose to use our prepaid return label and request a refund. This is simply the cost of the label.
However, this fee is never mandatory:

You are always welcome to return the item using any other insured, trackable shipping method, in which case we issue a full refund with no deductions.

And for exchanges, all shipping costs are fully covered by us.

We truly regret if our customer service communication felt unclear or unhelpful — that’s not the experience we aim to provide, and we are already reviewing this case to ensure better guidance is given moving forward.

Thank you again for your feedback. If you would like further assistance, we are more than happy to help you directly and ensure everything is resolved to your satisfaction.

Rated 1 out of 5 stars

Sketchy at best…

Don't believe the "Hype" low quality, sketchy business practices and non existing customer service. Charging me for sending me the wrong ITEM. I ordered a Christmas present for my wife from here, as much as i think she would like it, i am buying something else from somewhere else. They send me a wrong Item, told me they dont have what i ordered at all, the customer service, dont seem to really care. i was also told i could return until next year, but their system, which doesnt work very well, only allow me to Return until the 17th. So i am happy i noticed the mistake, before waiting for Christmas. And would be stuck with it. So i will just return it, get her something else, from somewhere more profesional. But now they charge me 10€ in handling fee´s, for returning the wrong item.

1 December 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations.

To provide clarity for other customers reading this:
The coat you ordered does indeed come with belt loops and a belt, as indicated in the product’s written description. Some of the photos on the product page show styling variations without the belt attached, which may have caused the misunderstanding — and we appreciate you pointing this out so we can improve how these details are visually communicated.

Regarding the return process:
Our system applies a €10 return fee only when customers choose to use our prepaid return label and request a refund. This is simply the cost of the label.
However, this fee is never mandatory:

You are always welcome to return the item using any other insured, trackable shipping method, in which case we issue a full refund with no deductions.

And for exchanges, all shipping costs are fully covered by us.

We truly regret if our customer service communication felt unclear or unhelpful — that’s not the experience we aim to provide, and we are already reviewing this case to ensure better guidance is given moving forward.

Thank you again for your feedback. If you would like further assistance, we are more than happy to help you directly and ensure everything is resolved to your satisfaction.

Rated 5 out of 5 stars

Form + function!

Many things in life force one to choose between form or function. I finally found Rainsisters after an exhaustive search for a beautiful yet functional raincoat! I also love the company: the focus on slow fashion, eco-sustainability, and three awesome sisters creating together. I always get a ton of compliments when I wear my Rainsisters coats! Thank you for such beautiful and practical artwork!

17 November 2025
RainSisters logo

Reply from RainSisters

Thank you for your kind words! We’re thrilled that our RainSisters coats bring both beauty and functionality to your wardrobe, and that our values resonate with you.

Rated 5 out of 5 stars

What's not to love about Rain Sisters..

What's not to love about Rain Sisters..
Finally raincoats that turn heads for their femininity rather than making me look like I am in a military parade. I adore their coats (I have quite the collection) and love swaying and swirling the full 50's style skirts. I have been chased down in airports and streets by men asking where they can buy one for their wife. The coats are well made and the fabrics good quality. They are also good with any returns (I only needed to once and that had nothing to do with any fault, just a size adjustment and their communication is good) More power to these sisters. I'll enjoy seeing new introductions.

19 October 2025
RainSisters logo

Reply from RainSisters

Thank you for your wonderful review! We’re delighted to hear you love your RainSisters collection and enjoy the feminine, playful designs. Your support means so much to us!

Rated 5 out of 5 stars

Spectacular Raincoat

The ordering process and delivery were seamless. The coat is gorgeous, absolutely stunning. My only complaint is having to pay extra for a belt with a buckle. I would not expect to have to incur such an expense for a buckled belt when the coat is sold at such a high price point. It would be better to charge $40 more for the coat and just include the buckled belt.Nevertheless, I’m extraordinarily satisfied with my purchase.

16 November 2025
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Reply from RainSisters

Thank you for sharing your experience! We’re thrilled to hear you’re happy with your RainSisters coat and appreciate your thoughtful feedback on the belt.

Rated 5 out of 5 stars

Great material and designs

Great material and designs, after sales service and warm communication with customers! Well done!

17 November 2025
RainSisters logo

Reply from RainSisters

Thank you so much for your feedback! We're so happy to hear about your experience!

Rated 4 out of 5 stars

Love the coat

Love the coat. Fits like a glove.
This is my third coat.
I’m wondering… I ordered petite in the black balloon sleeve coat with the peplum belt. From a per portion perspective, should it have been a bit shorter? It didn’t come in a petite size.

I didn’t like the shipping experience this time. I didn’t like having to do the “shop app”. It was confusing and no value. Shipping was longer and don’t forget to tell customers about the duty charges. It is quite substantial.

16 November 2025
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Reply from RainSisters

Thank you for your feedback! We’re thrilled this is your third RainSisters coat and that it fits beautifully. We’ll share your shipping and duty notes with our team to improve the experience. However, please know, that we often can't predict the duty charges, as they are set by your country and they're not something we can affect.

Rated 5 out of 5 stars

Best raincoat buy ever

I talked to the customer service what was the best for my size after I gave them my measurements and they requested I ordered M to which I did and it fit me really well. Customer service was very helpful. I suggest shopping during Black Friday and subscribing to their mailing list. I love how they send out messages to everyone whom purchased their brand and I love supporting small brands. I was living in Austria and it arrived within 4 to 5 days. So there was no problems regarding delivery.
Looking forward to add more collection of raincoats.

21 November 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you for sharing your experience! We’re so happy our team could help you find the perfect fit, and that your RainSisters coat arrived quickly in Austria.

Rated 5 out of 5 stars

Excellent would buy again

Excellent, accurate sizing advice on their Chat feature. Amazing quality raincoats, well worth the price (I bought a jacket and a coat on sale). Super fast delivery from Latvia to New Zealand (5 days) via DHL.

14 November 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you for your kind words! We’re thrilled you enjoyed our Chat sizing advice, love your RainSisters pieces, and received them quickly all the way in New Zealand!

Rated 5 out of 5 stars

Sizing of tall blooming night…

I just purchased the blooming night coat in a tall medium. Love it. I’m 5’8” or 173 cm and 145 lbs or 66 kg. 36 C. Not much room for a thick sweater under it - glad I didn’t go with the tall small. Fits my waist where it should! And the sleeves are nice and long.

24 November 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you for sharing your feedback! We’re so happy to hear your Blooming Night coat fits perfectly and that you’re enjoying the tailored fit and sleeve length.

Rated 5 out of 5 stars

5 stars !!

5 stars !!
Absolutely lovely coat , great quality! Works for winter as well !
Love the service, I can't praise this company enough.
Fast shipping as well considered it was not in my home country.

24 November 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you for the wonderful review! We’re thrilled you love your coat and our service. Enjoy staying warm and stylish this winter with RainSisters!

Rated 5 out of 5 stars

Absolutely beautiful jacket that is so well made!

I ordered my first piece from Rain Sisters - the double breasted jacket in Cosmic Meadow. I received it a few days ago and absolutely love it. It is one of the best made and finished piece’s I have bought in a long time. I love the style and the fabric.
I have gone out in it 3 days in a row and have received compliments every time - as well as being stopped 5 times and asked where I got it.
I also need to comment on the level of service I received from the company. There were continual notifications around the purchase and shipment. Every question I asked was answered in a day -even on a weekend. They were also extremely accommodating in order to ensure that I got the right size. Very impressive.
I will be ordering another coat in the future!

21 November 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you so much for your kind words! We’re delighted that you love your Cosmic Meadow jacket and enjoyed our service. Can’t wait to welcome you back for your next RainSisters coat!

Rated 5 out of 5 stars

Forgotten Belt.


I had ordered a coat and forgot to add the matching belt. I email them and they were quick to respond and was kind enough to add belt before the shipment when out. And I didn't
have to place a separate order. Now that what I call customer service.

14 November 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you so much for sharing your experience and feedback! We're so glad to hear that you're pleased with our services.

Rated 5 out of 5 stars

High quality coats and fast shipping

I immediately received the order and payment confirmation. Then I was informed at all times about my package. It arrived in excellent condition and on the scheduled date. Excellent purchase experience.

19 October 2025
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Reply from RainSisters

Thank you so much for sharing your feedback! We're so happy to hear that you're pleased with our coats and our services.

Rated 5 out of 5 stars

Treat yourself

First off I live in Iceland and its not always a given that smaller companys ship to Iceland. But this wonderful company does! Ordered my coat on a monday, (moss green fitted flare) and it came on a THURSDAY that SAME WEEK!! And its just like the photo and the lining is so soft and the coat is well made. I never bother writing reviews but I just had to, this is too good not to share. Yeah its a little pricey but its slow fashion quality thats made to last. Im already thinking what coat im getting next - maybe something from the winterline... Iceland gets pretty cold in the winter :)

6 November 2025
Unprompted review
RainSisters logo

Reply from RainSisters

Thank you so much for sharing your feedback! We're so happy to hear that you're pleased with our products and services.

Rated 5 out of 5 stars

Stunning, 100% worth the price!

The coat I purchased is absolutely amazing! The price made me a but hesitant to order one of these because all their coats look perfect in the videos online, but I was a little worried what is it gonna look like in real life and especially on me since I’m pretty short (154cm and yes, I ordered petit version). But the moment I put it on I fell in love immediately! It looks gorgeous, fits perfectly and it just makes me feel pretty and confident. I already recieved huge amount of compliments, even from strangers. The materials are high quality, it’s warm and after finally wearing it in the rain I can also confirm that it’s indeed water/rain-proof. So so sooo worth the price! I’m in love, 100% recommend!

19 October 2025
RainSisters logo

Reply from RainSisters

Thank you so much for sharing your feedback! We're so happy to hear that you're pleased with our product quality.

Rated 5 out of 5 stars

Elegant, Feminine, and of Exceptional Quality

I couldn’t be happier with my new purchase! The design is absolutely beautiful - elegant, feminine, and of exceptional quality. The craftsmanship is outstanding, and every detail feels carefully thought out.

I’ve already tested the coat in the rain, and it truly is 100% waterproof. It kept me completely dry while still looking stylish!

The RainSisters team was incredibly helpful and responsive throughout the entire process. Shipping was flawless and fast, and the customer service had a wonderful personal touch. I really appreciated how attentive and professional they were every step of the way.

19 October 2025
RainSisters logo

Reply from RainSisters

Thank you so much for sharing your experience and feedback! We're so happy to hear that you're pleased with our product quality and services.

Rated 4 out of 5 stars

Lovely, but tight on a muscular body

Well. First of all, the shipping (Germany) was super fast. The coat is lovely.
I ordered L Petit, 1,65m. 75kg

I do not have a waist but the coat does a great job pretending. Standing still in front of the mirror, it fit perfectly. Since I work out a lot, it was pretty tight around the chest, back and arms when moving though. Driving with it would have been uncomfortable. I know, the coat is not meant to work out in, but I don‘t want to spend 300€ for a coat I do not feel comfortable in. I asked the Sisters for advice, but no answer. That was quite a bummer. I decided to return the L and order an XL since I really love the design. The XL is a little too roomy and doesn‘t look quite as good on the upper body. But I decided to keep it. Its a coat, no dress. Had to shorten the belt, since the XL belt didn‘t have enough holes.
My waist doesn‘t seem to be XL

Fazit: since many girls work out nowadays, it would be nice, if muscular upper bodies and arms might be considered in designing. If you are unsure, consider the next size. Design is lovely. I felt pretty wearing it the first time. Felt the urge to wear makeup and do my hair. Everything else would have felt like an insult to the coat..
Some advice on the correct size would have been great, too.

18 October 2025
RainSisters logo

Reply from RainSisters

Thank you so much for sharing your experience and feedback! We're sorry to hear you didn't hear back from us. Please make sure to always email support@rainsisters.com for any questions and concerns. If you used any other email, it's possible it got lost in Spam or Junk mail.

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