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Review summary

Created with AI, based on recent reviews

Looking at 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product's quality, highlighting its beautiful design, excellent craftsmanship, and the high-quality fabrics used, often noting how well-made and stunning the coats are. Many reviewers appreciate the accurate sizing advice and the perfect fit, especially for tall editions, making them feel confident and stylish. The delivery service is frequently described as incredibly fast and smooth, with orders arriving quickly and well-packaged. Reviewers also commend the outstanding customer service, noting the team's helpfulness, patience, and understanding in assisting with orders, exchanges, and any issues that arise. However, some customers also noted issues with sizing, finding that some coats did not fit their body type as expected, or that the sizing information was not always accurate for their needs. A few other people also felt that the customer service was not always responsive or helpful, particularly when dealing with manufacturing errors, incorrect items, or return processes, leading to frustration and unexpected fees.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its beautiful design, high quality,... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the beautiful material,... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick... See more

Order

Customers had positive experiences with order, praising the ease of placing orders, even internationally, and... See more

Customer service

People report positive experiences with customer service, often describing it as outstanding, friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love my Rainsisters' coat! Every time I wear it, I am approached by complete strangers telling me it's beautiful! I would also like to emphasize that this is a TRUE tall edition. I have come a... See more

Company replied

Rated 5 out of 5 stars

What's not to love about Rain Sisters.. Finally raincoats that turn heads for their femininity rather than making me look like I am in a military parade. I adore their coats (I have quite the collect... See more

Company replied

Rated 5 out of 5 stars

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great... See more

Company replied

Rated 5 out of 5 stars

Ordered a coat for my wife for Christmas. Unfortunately it was a little bit too small, so I contacted the seller via email and got the return label. When I made a few mistakes and significantly com... See more

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

Exceptionally feminine design coats for city lifestyle. Waterproof & warm, so you can be a lady despite the weather. Made with ❤️ by three sisters.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an issue with my order but they…

I had an issue with my order but they helped me resolve it and went out of their way to help me! Great experience and a great raincoat! :)

18 July 2025
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Reply from RainSisters

Thank you for your feedback! We're so glad to hear you're satisfied with our services.

Rated 5 out of 5 stars

They were so fast and the sizing was…

They were so fast and the sizing was very accurate. Thank you again for my beautiful coat. It all went so well that I bought a second one and that went amazing as well.

21 July 2025
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Reply from RainSisters

Thank you for your feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Rated 5 out of 5 stars

WHY LOOK LIKE EVERYONE ELSE?

My package, all the way from exotic Latvia, arrived on-time and well-packaged. DHL is he best carrier ever! The garments are stunningly beautiful and well-crafted! It was so hard to choose. My new gorgeous jacket is the sophisticated "Double Breasted Jacket with Detachable Hood in Black | Evening Blush". As they said on their well-done, beautiful website, it is a bit on the heavy side, so perfect for 3 out of 4 seasons here in New York - better than 1 season! Perhaps most pleasing of all are the lovely, friendly, helpful Rain Sisters themselves! Their Customer Service Dept. is the best anywhere. These women are honest, reliable, and creative. I wish I had more money to spend there right now!!!! But I am buying my next coat there tonight with the sale!! (Pay attention to your measurements). Do not hesitate. Treat yourself to unique style and high quality now.

8 July 2025
Unprompted review
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Reply from RainSisters

Thank you for your lovely feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Rated 5 out of 5 stars

Amazing coat and the best consumer…

Amazing coat and the best consumer experience i have ever had. Thanks to the team !

20 July 2025
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Reply from RainSisters

Thank you for your feedback! We're so glad to hear you're satisfied with our services.

Rated 5 out of 5 stars

Rain, rain come back another day because I want to wear my FABULOUS Raincoat

It was perfect timing when I saw the advertisement for RainSisters on Facebook because I was heading to Alaska and needed a nice rain jacket. It came promptly and turned out to be stunning and made so well! It was worth the price , and the photos with it on are just priceless. So many people stopped to compliment the jacket and asked where I purchased. I want to buy another one because there are so many colors and styles.

20 May 2025
Unprompted review
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Reply from RainSisters

Thank you for your lovely feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Rated 2 out of 5 stars

I was so excited to order my raincoat

I was so excited to order my raincoat - I paid and then I had a notification from DHL that I had to pay import duty of almost £75 almost half of the original cost of the coat. I ordered the coat 9th June and I immediately had a call from DHL demanding payment. I actually received my coat on 2nd July. I am still getting calls, emails and now an invoice from DHL - Rain sisters have asked me to pay the money and they will reimburse me. I am not about to do that but I am frustrated that I am still getting chased. The quality of the coat is good but I would never buy from Rain Sisters again

1 August 2025
Unprompted review
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Reply from RainSisters

Dear Janice,

We are truly sorry to read your review and completely understand how upsetting this experience must have been — especially when you were so excited to receive your coat.
However, we’d like to respectfully clarify that the customs charge you received was the result of a one-time technical error in the system. Normally, all shipments to the UK are sent under our UK VAT registration — meaning RainSisters absorbs all additional costs, and our UK customers never have to pay anything extra.

On the specific date your label was created, our UK VAT number was missed due to a glitch outside of our control. As a result, your parcel was incorrectly classified as a regular EU-to-UK import, which triggered the customs duty. The issue was resolved shortly after and affected only a handful of orders.

We completely agree that it’s unfair for you to bear that cost — which is why we immediately offered to fully refund the duty as soon as proof of payment is provided. Unfortunately, since the duty invoice is addressed to you personally (not our business), DHL legally cannot reassign the charge to us retroactively — unless we undergo a prolonged customs reassignment process.

Our request to reimburse you afterward — not before — is simply due to legal accounting compliance. As a small family business, we cannot refund funds for a payment that hasn’t been made or documented. But we stand by our word: once we receive your payment confirmation, we will reimburse you in full without delay — as we’ve already done for other customers affected by this system error.

While we’re truly sorry that this happened at all, we want to assure future customers that:
– This is not the norm for UK orders.
– This technical glitch has been fixed.
– And we are transparent, proactive, and committed to resolving rare situations like this as fairly and promptly as possible.

We sincerely hope to earn back your trust, and should you wish to continue communication privately, we remain fully available.

Warm regards,
The RainSisters Team

Rated 5 out of 5 stars

I'm sooo happy it is rainy wheather now…

I'm sooo happy it is rainy wheather now here in Belgium! I can wear my coat everyday! The materials are sublime, the fitting Perfect! I'm almost 50, but make heads turn arround with this coat! ;)

1 August 2025
Unprompted review
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Reply from RainSisters

Thank you for your lovely feedback! We're so glad to hear you're satisfied with our services, and you enjoy your new RainSisters coat.

Rated 5 out of 5 stars

The disign is increidible.

The disign is increidible.
The size charts are very helpfull.
Everyone tells me how beautiful it looks.

The only thing ( nothing you can do about it; are the taxes) they are too high!!!

18 July 2025
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Reply from RainSisters

Thank you so much for your feedback, Susana! We're glad to hear you're pleased with your new RainSisters coat.

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service! When I was in between sizes they recommended the trapeze style. It fits perfectly and they worked with me so I got the sale price and the returns of the other jackets was easy! Thank you Rain sisters!

18 July 2025
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Reply from RainSisters

Thank you so much for your kind feedback! We're glad to hear you're satisfied with our services and products.

Rated 1 out of 5 stars

Dress arrived late which meant that I…

Dress arrived late which meant that I didn’t need it as it was for holiday. Went to return and the website will not let me return for refund. Contacted the company twice in writing with no response. Need to get PayPal involved to try and return.
Very disappointed.

26 July 2025
Unprompted review
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Reply from RainSisters

Sorry to hear about your experience, Rachel! We usually tend to deliver our products within 2 to 7 business days, but it mainly depends on the shipping carrier and other factors, which can affect, how fast the delivery will be. If there's a specific date by which you need a product, we always recommend placing the order well in advance or selecting the express shipping option to make sure you receive your item in time for the intended occasion.

As for the return process, it's possible to request a return or exchange via our website. Or, by reaching out to our customer support team via support@rainsisters.com. Please email our team, so they can help you sort this out.

Rated 5 out of 5 stars

Such flattering Raincoats and amazing Customer service

I can't recommend Rain Sisters enough. The quality of the coats are amazing. Both my mother and I bought two different styles. I got the fit and flare, she got the trench coat. They are super warm and amazingly water proof. I bought the wrong size and it was during the sale, so I was worried I'd not be able to exchange it for the right size at the same discount. They managed to make the whole exchange process so easy and they were incredibly pleasant about it. Customer service is also top notch!

17 July 2025
Unprompted review
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Reply from RainSisters

Thank you for your feedback! We're happy to hear that you and your mother are pleased with our services and enjoy your new RainSisters coats.

Rated 5 out of 5 stars

Absolutely gorgeous coat

Absolutely gorgeous coat. Bought the beige long s in sale but the size was too small. Returned it and asked for advice and opted for the beige long in l. It fits beautifully with a sweater underneath and i feel like a bride in it. Had been visiting their site for months before finally daring to spend so much on a coat. But quality is top notch and worth it. Customer Service is excellent!!! Can't wait for fall this year.

17 July 2025
Unprompted review
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Reply from RainSisters

Thank you for your feedback! We're happy to hear that you are pleased with our services and enjoy your new RainSisters coat.

Rated 5 out of 5 stars

Gorgeous jacket

I got the "Cotton Candy" jacket and I absolutely love it! The fabric quality feels great both for the outside fabric and the lining and the design is just gorgeous, everytime I've worn it I got great compliments for it!!:) I haven't tested it in the rain yet, so cannot say much about that but 10,000mm is the same rainproof-ness as my skiing suit, so I'm expecting no issues on that. Sizing table was true to size and delivery went smooth! I do recommend keeping an eye out for sales;)

15 July 2025
Unprompted review
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Reply from RainSisters

Thank you for your feedback, Luana! We're so glad to hear that you're happy with your new RainSisters coat.

Rated 5 out of 5 stars

RainSisters are so lovely

RainSisters are so lovely. I got all the support I needed with care and attention. The coat is perfect, I used in rain, and got dry to my destination. I loved it!!

2 July 2025
Unprompted review
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Reply from RainSisters

Thank you for your feedback, Ana! We're so happy to hear that you're satisfied with our services and your new RainSisters coat.

Rated 5 out of 5 stars

Amazing

The coat is even more beautiful that i could imagine!quick delivery ans nice packaging

17 June 2025
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Reply from RainSisters

Thank you for your feedback, Dania! We're so happy to hear that you're satisfied with our services and your new RainSisters coat.

Rated 5 out of 5 stars

✨stunning✨

Have been wearing for about a month now, he coat is stunning to look at, it keeps me and my hair dry and I absolutely love the feel of the interior!
I’ve received soo many compliments on it (4 a day minimum) and have been sending them your way❤️❤️

17 June 2025
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Reply from RainSisters

Thank you for your feedback, Michaela! We're so happy to hear that you're satisfied with RainSisters coat.

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