Needed batteries for a APC UPS. Raion had a replacement kit for my model number. Shipping was very reasonable for shipping a box of lead across the country. Just got two more large UPSs at auction. I’... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The batteries I ordered evidently were top quality ... my wife's wheelchair batteries were getting so bad that lately by noon she only had one blinking red light left. But now she has all charge LEDs... See more
Pretty good transaction. They seem to only comminicate by e-mail or text. That worried me a bit, must be a small company. My question was answered and I ordered a battery. Good price, flat shipping.... See more
Hard to find product, saved me from replacing an excellent lantern. Fast shipping. Highly recommend Raion Group!
Company details
Written by the company
Raion Group is an American battery distribution company of Raion Power batteries. We are the manufacturer, so you will be buying factory direct & factory fresh. Raion Power batteries are CE rated, U.L Listed, and manufactured in ISO 9001 certified facilities so you can be ensured you are getting high quality batteries for your applications.
Contact info
1400 S Sherman St Suite 124, 75081, Richardson, United States
- (469) 225-3773
- support@raiongroup.com
- raiongroup.com
I appreciate the fact that a…
I appreciate the fact that a representative of the company called me 5 minutes after my order was placed and explained a possible problem with my order before it was shipped out. I’m thankful he was on his game and knew what may turn out to be a problem for me.
24 June 2024
Satisfied Customer
The shipping was lightning fast but the battery is obviously very high quality and working great. Thanks and I'll be looking to Raion for future battery needs.
24 June 2024
Still waiting for our order???
Still waiting for our order???? You charged us $15 for priority?? Shipping still waiting and last update was days ago and in NJ in transit and no update yet again. Thank you
Order 9064
Spaulding
9 Springdale Road
Jefferson MA 01522
10 May 2024
Reply from Raion Group
Thank you for your feedback. After looking into this order, you ordered this item 5/12, and the carrier picked up the item on 5/13. We shipped the item by priority mail. We work hard in getting packages to the carrier within 1 business day of receipt of the order. Once the carrier receives the package from us, we are not in control of the actual transit or delivery of the package. There are multitude of reasons a carrier may delay the package ranging for supply chain issues to weather. If there is a delay with the carrier, you can reach out to us so we can initiate a trace with the carrier to locate the package and provide a status update. We never received any form of communication from you regarding this before you left this review.
Looking at your tracking number, the package was delivered to you by the carrier an hour before you left this review. Please look on your property for the package as they left it at your door based on tracking.
Tracking: 9405511206239537028349
Reply from Raion Group
Thank you for leaving your feedback. After looking into this further, it looks like based on tracking, that your package is out for delivery today.
Fast Delivery!
I ordered new replacement batteries which is a total of 6 car size batteries for my tractor. They were delivered in 2 days and arrived well packaged. Haven't had them installed yet to that is the next step.
2 May 2024
Fast shipping and fair price
Fast shipping and fair price. They worked and fixed my problem.
18 April 2024
The batteries arrived as expected
The batteries arrived on time and was packaged very well. It was double-boxed and had extra foam for padding. I would definitely recommend ordering batteries from Raion Group to friends & family.
18 April 2024
Great product at a great price
Great product at a great price. very fast and reasonable shipping. Fantastic customer service.
18 April 2024
Inadequate Packaging
Packaging for shipment was grossly inadequate and customer service, while polite, was unwilling or unable to resolve the issue of damaged goods to my satisfaction. Return policy was overly restrictive and led me to return items and shop elsewhere.
To clarify...
I ordered 3 set of batteries:
The first package was missing a battery (which was readily sent to me... off to a good start!).
The second package was fine.
The third package did not survive shipping, and had been "reassembled" by USPS. The shorted terminals happened in transit, long before I even even thought about installing them. I noticed it when I went to prep everything to do the work. We had an extensive thread of emails about this and where never able to come to a satisfactory conclusion.
17 April 2024
Reply from Raion Group
Thank you for your feedback. I do understand your concern regarding this. After looking into this further, it looks like when you initially reached out to us regarding an issue, it looks like one of the boxes broke open during transit and was delivered with 1 battery missing. While we do try to reduce the chances of damages during transit such as adding additional tape, strapping the packages, there are times when the carrier may treat packages rougher and as a result there may be damages even with the additional precautions we have taken. You mentioned that all the batteries were in working condition and usable and were requesting a replacement for the missing battery. We shipped a replacement battery out to you at no extra cost to you. You reached out a week later stating that some battery terminals were shorted and burnt off as a result. We are not liable for incorrect installation by the customer, and this is not covered under warranty. Connecting the batteries incorrectly will cause shorts and will damage the battery.
I get wrong battery order
I get wrong battery order, you send substitute instead of original order, but it not working with my device, without any notification. Very disappointed.
23 February 2024
Reply from Raion Group
Your equipment that you are using even states that you need the type of battery that we sent with the terminals that we sent. We sent you a link directly to the equipment manufacturers website stating that the battery we sent was the correct battery type and variant for your equipment.
The product was a perfect replacement
The product was a perfect replacement. The only thing I would have liked is an easier way to track and it not be 2 days late. Other than that very satisfied
23 February 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.