Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My experience with Raisin support staff has always been excellent, and today’s experience with Eric was no exception. He was able to answer all of my questions and address all of my concerns. His pa... See more
Company replied
Dylan was very willing to accept my feedback and to help me resolve the issue that I called about. It was clear to me that resolving my issue was important to her. She was knowledgeable and very pleas... See more
Company replied
Service has been great. Dylanni was very helpful in helping me close my account right away. Raisin has been a great resource. Highly recommend for shopping high yield savings accounts.
Company replied
Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.6
Excellent
1k reviews
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Helpful Wendy
Wendy understood my question about FDIC insurance and provided me with helpful information. She was also professional, courteous and friendly.
20 August 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you taking the time to share your feedback! We’re delighted to hear that Wendy provided clear, courteous, and helpful guidance regarding your FDIC insurance questions. We'll be sure to pass along your compliments to her!
Dylanni was extremely competent and…
Dylanni was extremely competent and polite. She handled my questions promptly and professionally. Thank you!
20 August 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you taking the time to leave a review! It's fantastic to hear that Dylanni provided prompt, professional, and competent service. We’ll be sure to pass your compliments along to her!
There was no wait to speak with a human…
There was no wait to speak with a human customer service agent. The agent was very informative, helpful and friendly. All my questions were answered.
19 August 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you taking the time to share your feedback! Minimizing wait times and getting you direct, helpful answers from a real person is always our goal, and we're glad to hear we hit the mark.
I have really appreciated the…
I have really appreciated the understanding of my concerns with great consideration, thanks so much.
19 August 2026
Unprompted review
Reply from Raisin U.S.
Hearing this makes our day! Making sure you feel heard and supported is top priority for us, and we appreciate you taking the time to share your positive experience.
Reply from Raisin U.S.
We appreciate your kind words! Delivering professional, helpful, and courteous service every time you reach out is our top priority, and we're glad to know we're hitting the mark.
The agent was very knowledgeable
The agent was very knowledgeable, courteous, respectful, and helpful. My problem was resolved quickly and smoothly.
18 August 2026
Unprompted review
Reply from Raisin U.S.
We’re delighted to read about your experience! Fast, smooth, and respectful service is always our goal, and we appreciate you taking the time to share your support.
I had a little trouble navigating the…
I had a little trouble navigating the website. The raisin representative was very helpful in helping me complete my deposit
18 August 2026
Unprompted review
Reply from Raisin U.S.
Great to hear you received the help you needed! We're always working to improve our website experience, but we're glad our team was right there to ensure your deposit went through without a hitch.
transfer funds
We had questions regarding funds transitioning into new vehicle. Corbin had all info right at his fingertips … greatly appreciated.
18 August 2026
Unprompted review
Reply from Raisin U.S.
Having the right information ready when you need it makes all the difference! We’re delighted that Corbin was able to assist you so efficiently, and we really appreciate your support.
thorough customer service person
13 August 2026
Unprompted review
Reply from Raisin U.S.
We appreciate your feedback! Providing thorough, high-quality support is always our top goal, and we're glad to hear our team took great care of you.
Wendy was knowledgeable
Wendy was knowledgeable, helpful and it was easy to understand her.
18 August 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you taking the time to share your feedback! It's wonderful to hear that Wendy provided clear, helpful, and knowledgeable support. We’ll be sure to pass your kind words along to her!
Excellent customer service.
Honestly, it was the thorough and thoughtful responses of Dylanni Ashlin Hawks that made all the difference. Ms. Hawks was knowledgeable, patient, and clearly explained her responses.
18 August 2026
Unprompted review
Reply from Raisin U.S.
Thank you so much for the 5-star review! We are thrilled to hear that Dylanni provided such thoughtful, patient, and knowledgeable support. We will be sure to pass your kind words along to her team leader. She will be delighted to know she made such a positive impact on your experience. We truly appreciate your business!
Easy to do business with
18 August 2026
Unprompted review
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review! We pride ourselves on making the process as smooth and straightforward as possible, so we're thrilled to hear about your positive experience. We truly appreciate your support!
Reply from Raisin U.S.
Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great and efficient experience with our team, and we truly appreciate your support.
Excellent customer service
Excellent customer service. I received the information I needed and am very satisfied.
14 August 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear that you received the information you needed and are very satisfied with our customer service! Thank you for sharing your positive experience.
The person that helped me was very kind…
The person that helped me was very kind and patient with me. I didn’t feel rushed or that I was a burden.
14 August 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear that our team was able to provide you with kind and patient assistance. It's wonderful to know you felt comfortable and valued during your interaction with us!
Great First Experience with Raisin
Great customer service! I called Raisin with a question, and the representative was friendly, helpful, and professional. Very satisfied with the service.
14 August 2026
Unprompted review
Reply from Raisin U.S.
Thank you for your fantastic 5-star review! We're so pleased to hear that you had such a positive experience when you contacted us. It's wonderful to know that our representative was able to assist you effectively and professionally.
Great Customer Service
Although Raisin originally missed both bonus' (the referral party, and me) when it was brought to their attention, the matter was resolved and bonus' credited accordingly in 2 days. The resolution was quick and decisive which is always a good trait for a business handling your money. Great job clearing this up so quickly.
13 August 2026
Unprompted review
Reply from Raisin U.S.
We're glad we could quickly resolve the bonus crediting issue for you. We appreciate your understanding and are committed to handling your finances with efficiency and care. Thank you for your positive feedback!
Very professional and knowledgeable.
Very professional and knowledgeable.
Highest quality service provided!
14 August 2026
Unprompted review
Reply from Raisin U.S.
Thank you for sharing your kind words.
I made a transfer mistake but support…
I made a transfer mistake but support help me quickly and efficiently. Great job!
13 August 2026
Unprompted review
Reply from Raisin U.S.
We're glad our team could assist you quickly and efficiently with your transfer. Thank you for your kind words!
Ease of use of the website
12 August 2026
Unprompted review
Reply from Raisin U.S.
We're glad to hear you found our website easy to use. We appreciate your feedback.
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