Raisin U.S.Reviews 

957
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 343 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting the helpfulness, politeness, and knowledge of the staff. Many appreciate the ease of speaking to a live person without long hold times, and the quick resolution of their questions. The user experience is frequently described as simple, convenient, and easy to navigate for opening accounts, making deposits, and managing funds. However, some people mentioned frustration with payment processes, specifically difficulties in changing external bank accounts or experiencing delays in transferring funds. A few customers also reported issues with login access and unexpected discrepancies in bonus payments.

What people talk about most

Customer service

Consumers find customer service to be positive, with many reviewers expressing gratitude for the helpful,... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, politeness, and... See more

Payment

People report ambiguous experiences with payment, with some finding deposits and withdrawals easy and fast,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Response time

Reviewers mention positive feedback about response time, with many customers appreciating the quick answer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so happy that I found "Raisin" that operates an online marketplace banking services! When I call they actually answer the phone and no waiting on hold for a long time like most banks customer ser... See more

Company replied

Rated 5 out of 5 stars

I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not... See more

Company replied

Rated 5 out of 5 stars

We were searching for a better place to put our money than in our bank savings account where it was doing hardly any growing. But we wanted to be able to access it if we needed it for an emergency or... See more

Company replied

Rated 5 out of 5 stars

Joshua Tibian was SO AWESOME! He was VERY helpful, patient and courteous. Professional too. I LOVE what Raisin is doing with all of the banks. I do hope though we can get free instant transfers an... See more

Company replied


Company details

  1. Non-bank financial service

Written by the company

Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

957 reviews

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No history of asking for reviews

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4.5

All reviews

(957)

344 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff was very courteous and…

The staff was very courteous and efficient and knowledgeable. Had my answer in a heartbeat.

19 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're so glad our team provided you with such efficient and knowledgeable service. Thank you for your kind words!

Rated 5 out of 5 stars

Great Company for the People who have a lot of Cash Savings

The website, the interest rates, and the services are all great. I have been their depositor since February 2022 when it was operated under the name of SaveBetter.com. I already decided to be their forever customer until the day I stop breathing because this company saves me a lot of time and makes my life much easier. If you want to learn more about my past experience, please read my previous reviews.

21 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so happy to hear that our website, interest rates, and services have met your expectations. We truly appreciate your loyalty since 2022 and are glad we can save you time and make your life easier. Thank you for being a valued customer!

Rated 5 out of 5 stars

Thank you for having Alistair Wood

Thank you for having Alistair Wood, Saransk Bansid & Michael Blum share their knowledge with us. They each did an excellent job I am tech challenged but I was able to join the meeting and learn how to move about your platform with a bit more comfort. I am new to saving or making any kind of interest and it has been a fun and scary ride... Thank you for showing me how to generate a decent gain without stock market gimmicks. You are making it possible for everyone to learn and grow. Thank you again, Marty

13 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so happy to hear that our team was able to share valuable knowledge with you. It is wonderful to know that you found the session helpful in navigating our platform and learning about generating gains. We appreciate your kind words and thank you for your feedback.

Rated 5 out of 5 stars

very helpful support call

The conversation was helpful, polite, and informative without being absurdly chatty.

13 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're glad to hear our conversation was helpful and informative for you. We appreciate your positive feedback.

Rated 4 out of 5 stars

Easy to navigate

Easy to navigate, interface could use more features

8 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're glad you found it easy to navigate! We appreciate your feedback on features.

Rated 5 out of 5 stars

Excellent company

Whenever I call, which is often, all customer service Representatives are courteous, knowledgeable, patient, and are able to resolve my problem with the first call

8 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad to hear that our customer service team consistently provides you with excellent support and resolves your concerns efficiently. Thank you for your kind words!

Rated 5 out of 5 stars

Customer service

I had to contact Raisin twice. The second time because I couldn't remember what the representative the first time told me. Both representatives were very helpful and knowledgeable. They were very patient in helping me with my questions. I would recommend Raisin.

11 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We are so glad to hear our representatives were helpful and knowledgeable during your interactions. We appreciate you recommending us!

Rated 5 out of 5 stars

Customer Service Chat

I chatted with a customer service representative on the Raisin platform. The agent was very helpful. She answered all of my questions regarding a bonus that Raisin was offering for a deposit of new money. Agents have always been very helpful, knowledgeable and polite when I have had questions or concerns.

28 April 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that our agent was so helpful and knowledgeable! We appreciate you taking the time to share your positive experience with our customer service. It's great to know that we could answer your questions!

Rated 5 out of 5 stars

Answered all my questions

Answered all my questions. They were patient with me and helped me understand what I needed to do.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that we answered all your questions and provided you with the support you needed. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

Raisin is simple, consistent, and their staff are great!

I love using Raisin for my investments. I could spend a lot of time in the stock market and perhaps make more money overall, but then I would have to deal with gains and losses and have a more complicated tax return. Raisin lets me choose my high yield savings and/or CD account options and watch my money grow at a reasonable and guaranteed rate. No muss, no fuss. It is easy to transfer money in and out of accounts and there are no fees while you get top-tier earnings. This truly is a platform made for those who don't want to settle for meager bank interest, but also don't want the complication of the stock market. I could not be more pleased. At the end of the year you get a 1099-INT to add to your tax return. As simple as it gets!

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you find our platform a simple way to grow your money at a guaranteed rate, without stock market complexities. We appreciate your feedback.

Rated 5 out of 5 stars

Engaged and Insightful

My experience working with Venko was phenomenal! He had a professional demeanor and provided concise instructions to help resolve my issue. He was also able to explain in depth each part of the process. I couldn't speak higher about the quality of the service I received!

6 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that you had a phenomenal experience! We appreciate your highlighting the professional demeanor and concise instructions that helped resolve your issue. Thank you for your positive feedback on the quality of service.

Rated 5 out of 5 stars

Security Concerns Taken Seriously

I needed to make a security change to my account, and it was handled promptly and professionally while ensuring that I felt protected.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that the security change to your account was handled promptly and professionally. We appreciate you feeling protected and thank you for your positive feedback!

Rated 5 out of 5 stars

Excellent customer service

I received a quick response and resolution of my issue

5 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We're happy to hear that your issue was resolved quickly. Thank you for sharing your positive experience with us; we appreciate it.

Rated 3 out of 5 stars

i am BIT CONCERNED THAT I GOT AN EMAIL…

i am BIT CONCERNED THAT I GOT AN EMAIL WITH THE AMOUNT OF INTEREST FOR MARCH in my april statement? and not my april interest amount.

4 May 2026
Unprompted review
Raisin U.S. logo

Reply from Raisin U.S.

We appreciate you bringing this to our attention. We recognize your concern about receiving March's interest information in your April statement, and we will look into this matter.

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