great quality clothes. i keep buying new things from these guys. a tip for customers: if you’ve bought something and like it, you should buy more now because lines/styles do not replenish (or at least... See more
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Company details
- #377 of 608 best companies in Clothing Shop
Written by the company
At Raith, we reimagine timeless styles with a modern edge. Our vision is to present a menswear concept that embodies simplicity, minimalism, and versatility. By filling the void in the market for premium-quality garments at accessible prices, we aspire to encourage mindful consumption – urging you to opt for fewer, but superior choices. Every garment is meticulously crafted to endure, prioritising exceptional quality and impeccable fit as the cornerstone of our ethos.
Contact info
Unit 4F, Newton Moore Industrial Estate, SK144ld, Manchester , United Kingdom
- customerservices@raith-clo.com
- raith-clo.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
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I paid for next day delivery so I could…
I paid for next day delivery so I could receive my item in time for holiday ( ordered a Wednesday, holiday was Saturday). Didn’t receive any communication from Raith or DPD. Then had to reach out myself to say why my package hadn’t been delivered. Package was then delayed and still haven’t had a response to my second email that I sent.
BEST Customer Support
Ran into issues with package getting lost. Your customer service team jumped in and was so helpful and got another one in the mail asap. Best customer service support!!!
Used a discount code and then it was…
Used a discount code and then it was removed whilst checking out.
Poor response from Raith after spending around £300 in the last three months.
The qualities is really poor after one…
The qualities is really poor after one wash will not be wearing again
5 star customer service in handling a…
5 star customer service in handling a slight issue. Brilliant company and amazing clothing range
Service with a smile
I ordered a top in the size I thought was right for me, turns out it was too big so ordered a smaller size, the refund was processed really quickly and the smaller size was delivered really quickly and fits great.
Great service, great product as usual.
Top brand.
Terrible service
Terrible service, ordered two pairs of shorts and paid extra for next day delivery, it's been several days and no sign of it. DPD states they haven't even received the parcel. I am heading on holiday and didn't shop from elsewhere after spending money on their product, now I will be going without.
There seems to be two ways to contact Raith, complete a website form or send an email to customer services, I have done both multiple times but not heard back. Won't be shopping here again and I assume it's going to be a nightmare to get my refund for these items that I can't use.
Easy to use website with helpful and…
Easy to use website with helpful and relatable size guides, nicely packaged and great quality product
Will definitely shop here again
Clothes are so nice. Such good quality. Feels premium and the price tag is somewhere between Next and Reiss. I also appreciate the website telling me which size the model is wearing and when things are large made. Made it easier to buy my size. I will definitely shop there again. My only slight critique is the returns part of your website. It doesn't read as very customer friendly. If I had read that before buying it might have put me off as it makes returns sound quite daunting. I did have to return items and it wasn't daunting at all so I think you could benefit from a more customer friendly returns page so as not to put off potential customers
Cargo trousers in olive
2nd pair of cargo trousers I have got from Raith as with the first pair great tapered look and quite soft fabric,have both colours now and very happy with quality & shipping.
Absolutely great nice thick quality…
Absolutely great nice thick quality joggers which was delivered promptly by royal mail.
I’ve bought luxe matching set after one…
I’ve bought luxe matching set after one use lint start coming and now after 3-4 times it’s full of lints although when I’ve received item it’s look great and I’ve bought 4 tee shirts there quality also not such great after couple of wash so I can’t recommend to buy at that much price (:
Outstanding quality people always…
Outstanding quality people always comment about what are you wearing, it’s not overpriced either. I personally think it has the edge over other brands 💯.
Great quality clothing.
Very good material and quality
Clothes shrank an entire size after…
Clothes shrank an entire size after hand wash and air dry…. Too bad given the cost. Will not order again.
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