Rakuten.co.uk Reviews 

1,023
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 673 reviews, reviewers overwhelmingly had a great experience with this company. Consumers find the payment and cashback process very simple and straightforward, with many appreciating the smooth user experience across the platform. People love how easy it is to earn and receive money instantly through the app or browser extension while shopping online. However, some customers also noted instances where transactions are delayed or payments are outstanding, such as waiting over a month or having amounts withheld. A few other people mentioned receiving misleading cashback rates or issues with specific site confirmations affecting payouts.

What people talk about most

Payment

People report positive experiences with payment, highlighting seamless, quick, and automatic payouts directly... See more

User experience

Customers report positive experiences with user experience, highlighting that the application is very easy... See more

Website

Clients share positive opinions on website, noting it is dead easy to use for daily shopping. Consumers... See more

Refund

Consumers find refund experiences to be satisfying, frequently highlighting prompt payouts directly into bank... See more

Application

Customers consistently note positive experiences with app, expressing satisfaction with receiving regular... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic, just been notified that my cash back has been paid into my bank account. So simple and great to shop online using Rakuten browser extension and get paid a little back. It all mounts up and... See more

Company replied

Rated 5 out of 5 stars

What a brilliant app! It's so easy to use & I've never had a problem with getting cashback from visiting the site nor to my PayPal account, both are very quick indeed & without fuss It would be nic... See more

Company replied

Rated 5 out of 5 stars

Rakuten.co.uk is very easy to use and the whole cashback process is clear and straightforward. I like how simple it is to shop through their links and earn cashback without any hassle. Tracking wo... See more

Company replied

Rated 5 out of 5 stars

I have been a member of Rakuten since it started - its a great way of earning cashback on your shopping! Easy to use - Rakuten allows you to rack up points on lots of different sites - from MyProte... See more

Company replied


Company details

  1. Cashback provider

Written by the company

Earning Cashback with Rakuten is simple and works while shopping online with hundreds of brands. Using website, mobile app or browser extension, you choose a brand, activate Cashback and make your purchase with the brand as usual. Shortly after completing your purchase, Cashback will be added to your Rakuten balance. Choose between PayPal or Bank Transfer to receive your monthly Cashback Payments once the brands validated your orders.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,023)

717 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great cashback site

Great cashback sign up bonus and simple tracking

26 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 5 out of 5 stars

Tracks well

Tracks well, pays higher than other sites for some retailers. I like the auto monthly payout.

25 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 5 out of 5 stars

Cashack

Got my cashback of £30. Thank yoi

25 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 5 out of 5 stars

Excellent

Excellent, loads offs shops payment sent to account on time, receive emails regularly with updates off new transaction

22 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 5 out of 5 stars

Got cashback on time

Got cashback as they said on their application as well as joining bonus. There are variety of discounts available on various categories of shopping.

15 April 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 5 out of 5 stars

Perfect .

Perfect .. really easy to use ! Money in your bank account no issue ! Thanks

25 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 1 out of 5 stars

Deceptive welcome bonus

My husband referred me and I would like to get the welcome bonus. However, rakuten didn’t give me the bonus after I satisfied all the requirement. They said I opened multiple accounts which is obviously scam. I am the brand new customer and sent email to chase but just being ignored!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Really efficient in logging purchase…

Really efficient in logging purchase records and processing cash rebates, much better than their contenders.

The only thing I would like them to further work on is to get a better, long-term deal with Amazon.

18 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 1 out of 5 stars

Disappointed with @Rakuten

Disappointed with @Rakuten. They suddenly suspended my account without any explanation, withholding over £100 of my earned cashback. Emailed on Monday, still no response by Friday. Why is customer service ignoring members? Please check my account!
Member ID: 449517

19 June 2026
Unprompted review

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