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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Customers frequently highlight the platform's user-friendliness, describing it as intuitive, efficient, and easy to navigate. Many appreciate how the system streamlines expense management, bill payments, and card issuance, saving time and simplifying financial processes for their teams. The ability to monitor purchases and integrate with existing accounting systems is also a significant positive for many users. However, some people were dissatisfied with the customer service, citing difficulties in reaching live support and receiving unclear or unhelpful responses. There are also concerns regarding payment processing, with some experiencing significant delays and a lack of transparency or explanation when issues arise. A few other people also felt that the onboarding process could be challenging and that certain features, like multiple approvals, are behind a paywall.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. Many customers praise the ease of use for managing... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the platform's ease of... See more

Customer service

People report significant dissatisfaction with customer service, often describing it as "horrible" and... See more

Service

Clients share ambiguous opinions on service. Some reviewers express satisfaction, highlighting how Ramp has... See more

Staff

Customers had ambiguous experiences with staff. Some reviewers praised the dedicated onboarding... See more

Based on these reviews

Rated 4 out of 5 stars

Most everything has gone really well. There was one instance where they didn't take the time to understand my issue fully and seek to resolve it, but every other time they have. Their software is top-... See more

Rated 5 out of 5 stars

Love this product! Ramp has been such a great experience for me. The card is incredibly easy to maneuver, the platform is clean and intuitive, and everything just works the way it should. Managing exp... See more

Rated 5 out of 5 stars

Ramp is incredibly easy to use and has streamlined systems that used to take hours of our team members' time. The app is very user friendly, forwarding email receipts is effortless and the dashboard k... See more

Rated 5 out of 5 stars

Ramp makes business expenses easy. With texting notifications for purchasing, submit reciepts with a text pic, mark the designated accounts for expeses, and a confirmation of completed transacti... See more


Company details

  1. Accounting Software Company
  2. Business-to-Business service
  3. Financial Institution
  4. Software company
  5. Software Vendor

Written by the company

Ramp is the ultimate platform for modern finance teams. Combining corporate cards with expense management, bill payments, vendor management, accounting automation and more, Ramp's all-in-one solution is designed to save businesses time and money, and free finance teams to do the best work of their lives. Our mission is to help build healthier businesses, and it’s working: over 25,000 businesses on Ramp save an average 5% and close their books 8x faster. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables tens of billions of dollars in purchases each year. To learn more, visit ramp.com.


Contact info

3.3

Average

TrustScore 3.5 out of 5

183 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I'm not obsessed. It's just that great.

Our company with 10-20 employees has been using Ramp for a year now. My only regret is not using Ramp sooner. No more employee expense headaches. Easy bill approval process. Set up recurring bills. Bills auto sync to Xero including the bill pdf file. 1.5% cash back. Vendors set to code to default account. 1099 requested and tracked. Contracts tracked and notifies before expiration. Effortless to issue cards to employees or change card limits. Easy to reimburse employees after their expense is approved. Honestly, I could go on and on about all of the ways Ramp has improved things for us.... FOR FREE. I always mention Ramp when I'm working with accounting departments of other companies. But I swear I am not obsessed! I just love Ramp.
Does it have it's drawbacks? Of course. What doesn't have drawbacks? But if I had to quantify them, I would say Ramp has only one drawback for every 50 advantages.

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Superb

Have had multiple businesses as customers of Ramp, and its been perfect all around. Product, support, etc! Stay away from banks, trust Ramp.

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Ramp Raves

Our firm has been with Ramp for about 5 weeks and we have really loved the convenience of texting receipts and Ramp finding receipts in our email! We really like setting up different card limits for different cards as well. Love the controls and limits we can set!

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Extremely statisfied

Ramp has revolutionized our expense management with its intuitive interface and real-time tracking, saving us countless hours. The seamless integration with our accounting software (Netsuite) has streamlined our monthly financial closing significantly. Exceptional customer service and robust features make Ramp an invaluable tool for our business.

25 June 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use. The software is great. Ramp is always looking to improve it's offering. I would highly recommend.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Effortless process. Wonderful tool.

The Ramp team was great with helping us implement the tool. There were plenty of training tools available when needed. The process is user friendly and we’ve not had any employees having issues with not understanding how to use it. The accounting process is seamless, syncing directly with our ERP. Very positive experience.

11 June 2024
Unprompted review
Rated 5 out of 5 stars

Using Rewards

The ability to utilize rewards to pay down our bill was extremely seamless and easy. Directions were very cut and dry.

6 June 2024
Unprompted review
Rated 5 out of 5 stars

Love it!

It took a little while to figure it all out but now it's very streamlined and lightens my work load.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommend!

As a NZ business launching in the States, we've had a lot of frustrations with our bank's online payment functionality, which doesn't allow for making batch payments and is generally pretty manual. We were recommended to use Ramp by our US accountant to resolve this issue, and the experience has been amazing. The onboarding process was very painless and it's made managing our payables, and credit card spending so much easier. As well as significantly improving our controls. My only wish is that Ramp was available in countries outside the USA. Great product, and the cashback feature is an amazing bonus.

30 May 2024
Unprompted review
Rated 5 out of 5 stars

I enthusiastically recommend Ramp!

Ramp is very easy to use. I like the flexibility and control I have as the manager of the business account. It is easy to create and manage employee cards. The restrictions you can place on cards also make me more comfortable issuing temporary cards for equipment/supplies to contractors. I also love being able to create virtual cards with restrictions for different recurring bills or if I need to give a card number over the phone for a one time charge, etc. The integrations with Quickbooks is also very useful. Employees being able to quickly capture receipts and memos saves me a lot of time! If it was available as a personal card, I would have one.

27 May 2024
Unprompted review
Rated 5 out of 5 stars

Streamlined Travel Expenses

I love that you have helped streamline traveling and policies; it is much easier to get everyone to submit their receipts and follow company protocol versus having to submit reimbursement forms.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Ramp is the BEST!

The Ramp platform far exceeds our expectations. The sales and implementation team are incredible, and the system is easy to learn and use. Our experience with Ramp has been fantastic.

20 May 2024
Unprompted review

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