Rankins Jewellers Reviews 

242
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the truly stunning quality of the custom jewelry pieces. Consumers note that the dedicated team provides exceptional support throughout the entire process and always ensures fast delivery. Some reviewers were not happy with product durability and unresponsive communication channels after completing their online purchase. A few customers faced difficulties when trying to resolve issues regarding damaged items and unacknowledged messages sent to support. Even with these specific complaints, people consistently appreciate the beautiful craftsmanship and overall welcoming atmosphere provided by the business.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the stunning... See more

Service

Users describe positive interactions with service, highlighting friendly, helpful, and professional support... See more

Customer service

Consumers find customer service to be positive, frequently praising attentive staff who take the time to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Rated 5 out of 5 stars

I ordered a beautiful white gold diamond “A” initial pendant (always wanted one) and lucky for me at the time it was on sale. When it arrived it exceeded my expectations, it was absolutely stunning, b... See more

Rated 5 out of 5 stars

I recently had a custom ring made here, and I couldn’t be happier with the experience from start to finish. The team was incredibly friendly, patient, and genuinely helpful throughout the entire pro... See more

Rated 5 out of 5 stars

Couldn’t recommend Rankins jewellers enough i had the most perfect bangle made for my baby girl, the staff was super amazing and friendly I’m very happy with my purchase and will definitely come back... See more


Company details

  1. Jewellery shop
  2. also in
  3. Jeweller
  4. Jewellery Designer
  5. Jewellery manufacturer

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

242 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(242)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top class

Really nice lady was so helpful and understanding delivery sent out quick brilliant service would definitely recommend using them I use to go to the shop back in the day service still too quality

6 July 2026
Rated 5 out of 5 stars

The fast response from there social…

The fast response from there social media accounts clear communication and friendly, especially Katie giving me a lovey phone call .. and not to mention the beautiful gift box I received and the wrap made it extremely special for my daughters birthday thank you everyone at ranking’s you never fail !!

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Love my earrings

This is my second time using Rankins the products are excellent and the customer service is also great. I would definitely recommend and I will be shopping again soon ⭐️⭐️⭐️⭐️⭐️

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t recommend Rankins jewellers…

Couldn’t recommend Rankins jewellers enough i had the most perfect bangle made for my baby girl, the staff was super amazing and friendly I’m very happy with my purchase and will definitely come back for more jewelry in the future. Highly recommended for anyone looking for beautiful, high-quality jewelry! Xx

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service
Item arrived when they said it would
Lovely staff and a special mention for Emma, lovely helpful girl ❤️

Will definitely be ordering again. 💯 would recommend.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Always received the best care from…

Always received the best care from Rankins Girls & team friendly and professional.

Nothing is ever too much for them, they make you feel very welcome

They have beautiful pieces at affordable prices and go out of their way to arrange a payment services that works for you.

I’ve been using them personally for years as have my family I would always recommend them. Xxx

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Every step of the way I had emails to…

Every step of the way I had emails to let me know when my item would be delivered packaged well arrived on time perfect condition very happy with condition my parcel arrived I actually purchase often from this jewellers beautiful jewellery 100%recommend

6 May 2026
Rated 5 out of 5 stars

Best in the business

Best in the business, I have a fantastic experience with Rankins Jewellers every time. The service is friendly, professional, and genuinely helpful from start to finish. The quality of the jewellery is outstanding, with great attention to detail and craftsmanship. They always take the time to answer all of my questions and always make the whole experience feel personal and special. I’m absolutely delighted with my purchases and would highly recommend them to anyone looking for beautiful jewellery and excellent customer service. No need to look anywhere else, I only ever need to go to one place, Rankins

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Just amazing

My family have been buying jewellery from Rankins ever since I can remember.

From the minute you step in the show room, it is made clear that you are not just a customer. Everything about the business is amazing. I am so obsessed with my new ring, thank you so much Rankins!

Can’t wait to absolutely need something else haha!

14 April 2026
Unprompted review

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