Rankins Jewellers Reviews 

233
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 89 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptional customer service and welcoming store atmosphere. Customers frequently mention the stunning jewellery, beautiful packaging, and outstanding overall quality of the precious pieces they receive for memorable occasions. People also emphasize the friendly and professional staff members who go above and beyond to accommodate bespoke designs and urgent requests. Some people were satisfied with online ordering, noting that the digital platform makes it very easy to purchase wonderful gifts remotely. Reviewers additionally appreciate the prompt communication, careful tracking details, and speedy delivery times when receiving their online parcels safely.

What people talk about most

Product

People report overwhelmingly positive experiences with product quality and craftsmanship. Reviewers... See more

Quality

Customers report great satisfaction with the outstanding quality and craftsmanship of the jewelry. Reviewers... See more

Staff

Reviewers mention positive feedback about staff, highlighting that team members are incredibly helpful,... See more

Service

Clients share positive opinions on service, consistently describing the team as friendly, professional, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpful, kind, and attentive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them. We booked an appointment which was su... See more

Company replied

Rated 5 out of 5 stars

Can honestly say Rankins is the best and has always been a firm favourite for my whole family, my husband,all my siblings, niece's and nephews have always used Rankins and have had first class service... See more

Company replied

Rated 5 out of 5 stars

Always received the best care from Rankins Girls & team friendly and professional. Nothing is ever too much for them, they make you feel very welcome They have beautiful pieces at affordable p... See more

Company replied

Rated 5 out of 5 stars

I have used Rankins a couple of times now for bespoke jewellery and both times have been perfect. The communication time frame and most importantly the items were beyond expectations. The aftercare is... See more

Company replied


Company details

  1. #41 of 89 best companies in Jewellery Designer
  2. #64 of 111 best companies in Jeweller
  3. #13 of 26 best companies in Jewellery Engraver
  4. #133 of 288 best companies in Jewellery shop
  5. #65 of 131 best companies in Watch shop

Written by the company

Rankins Jewellers is a London-based, family-run jewellers with over 60 years of expertise. We pride ourselves on offering personal service, carefully sourced diamonds and beautifully made fine jewellery for engagements, gifting and everyday wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

233 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(233)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a ring for my wife for a…

I purchased a ring for my wife for a Xmas present from Rankins Jewellers in Bishopsgate London. What a top end company and would recommend to anyone.

Here is my experience with Rankins.

Rankins we're recommend to my family from other family members that have excellant experience from Rankins. They are a company that offer an appointment only to view/purchase their merchandise items.

My lovely daughter in law accompanied me to a pre booked appointment with Rankins. We attended the appointment and I was amazed by the customer service we received from Ryder who served us.

Long storey short we made two expensive purchases on the day. One purchase was available on the day the other was not available on the day. Ryder spent time with us and ordered the ring size I require. It was despatched within a few days for home delivery from Dpd couriers. Unfortunately after two days tracking the delivery from Dpd the ring went missing. This is where Rankins Jewellers become our heros. After speaking to Ryder from Rankins, and several calls before that. Ryder was so apologetic it was unbelievable. Ryder did what he had to do at his end. Within 4 hours I received a phone from a lady from Rankins to say a replacement ring was now in their office. I collected the ring within 2 hours of the call. Dpd have a lot to answer for and I really pray and hope that Rankins Jewellers claim on the insurance from Dpd for the lost. I really can't praise Ryder and the lovely female who called me on my mobile to arrange for me to collect the ring (so sorry I didn't recall your name on the phone). I highly recommend this company for their professionalism. Thank you all so much for help. When that lottery win comes I will be spending big lol. Thank you so much. Wife is a happy bunny lol..

18 December 2025
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

We’re delighted to hear how happy you are with your experience and especially pleased that Ryder was able to look after you so well. While we’re very sorry for the courier issue, we’re glad we could step in quickly and ensure everything was resolved smoothly and in time. Thank you for taking the time to share your experience... and when that lottery win comes, we’ll be ready and waiting 😉✨

Rated 5 out of 5 stars

Lovely workers

Lovely workers. Ordered an initial necklace for Christmas but the letter I needed was out of stock and they kindly custom made me one to come in time. Highly recommend beautiful jewellery been shopping from there for years

11 December 2025
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for your lovely review! 💛 We're so happy we could make your custom necklace in time for Christmas. It means a lot that you've shopped with us for years! See you again soon x

Rated 5 out of 5 stars

Come all the way from Yorkshire and was…

Come all the way from Yorkshire and was welcome by great staff and beautiful diamonds everywhere will definitely 👍 going again

4 December 2025
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for visiting us and for your lovely review! 💎 We're so glad you had a great experience and hope to see you again soon x

Rated 5 out of 5 stars

Kids bracelet

Been using Rankins for years and they never disappoint brilliant service

5 December 2025
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Reply from Rankins Jewellers

Thank you so much! It means a lot to know you’ve been shopping with us for years. We’re so glad you love your kids’ bracelet ❤️

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, fast delivery and absolutely stunning jewellery
Would definately order from Rankins again!

4 December 2025
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for your lovely review! We’re so happy you had a great experience and love your jewellery. It’s wonderful to hear your order arrived quickly too ❤️ See you again soon!

Rated 5 out of 5 stars

Very helpful staff, Excellent quality jewellery

Very helpful staff, fast delivery, quality products, they went beyond my expectations, I can see why they were recommended to me, high quality jewellery and very proactive staff, I will absolutely be using them again in future and would recommend anyone who is looking for jewellery to give them a try

2 December 2025
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Reply from Rankins Jewellers

Thank you so much Patrick for your lovely review! We’re so pleased you were happy with your order and our team — your recommendation means a lot. See you again soon :)

Rated 5 out of 5 stars

They seem good quality and were very…

They seem good quality and were very quick to come
Very good quality packaging.

1 December 2025
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Reply from Rankins Jewellers

Thanks for a lovely review Jayne - we really appreciate your feedback. See you again soon :)

Rated 5 out of 5 stars

Incredible experience ✨

Incredible experience shopping with Rankins Jewellers. My Dad remembered the store from many years ago and suggested getting my 40th birthday gift from them.

We booked an appointment which was super easy and travelled from Kent to the show room where I was assisted by a very helpful friendly member of staff.

I chose a baguette ring and it’s stunning! Beautiful memory made with my Dad and piece of jewellery to keep forever ❤️

12 November 2025
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for your lovely review Nicola ✨ We’re so pleased you chose Rankins for such a special occasion, and even more delighted to hear your dad recommended us from years ago. We’re thrilled you found the perfect piece to mark your 40th, and we hope your beautiful baguette ring brings you joy for many years to come ❤️ See you soon!

Rated 3 out of 5 stars

I had a problem with delivery the…

I had a problem with delivery the people at ranking were very helpful and sorted it out straight away very good

5 November 2025
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Reply from Rankins Jewellers

Hi Nancy, we're pleased to hear that our team sorted a delivery issue for you right away. We hope you love your new jewellery!

Rated 5 out of 5 stars

Could not be any happier with my ring…

Could not be any happier with my ring they even exchanged it very easy no questions asked when I ordered the wrong size I had the new one in 2 day they are the best

6 November 2025
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Reply from Rankins Jewellers

Thank you so much for your lovely review Marie! We’re delighted to hear you’re so happy with your ring 💕

Rated 5 out of 5 stars

Very professional

Very professional. Prompt service , highly recommended 👍👌

17 October 2025
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Reply from Rankins Jewellers

Thanks so much for your lovely review & recommendation Ronnie 💕

Rated 5 out of 5 stars

What an amazing team

What an amazing team, the customer service is exceptional I spoke with two girls one called Katie and they couldn't have been more helpful and accommodating nothing was to much trouble
Its refreshing to deal with a company that has such high standards
I would highly recommend them… Well Done

4 November 2025
Unprompted review
Rankins Jewellers logo

Reply from Rankins Jewellers

Thank you so much for your wonderful feedback! We’re so pleased to hear you had such a positive experience and that Katie and the team made you feel so well looked after 💕

Rated 5 out of 5 stars

Rankings always been my go to for…

Rankings always been my go to for jewels they hands down will.offer you the best prices on gold that you can find i did a lot of shopping around and price checks and most other jewellers want an extra 500+ quid on the same items with less weight my advice is talk to rankins won't let you down that kind you guys/girls

27 October 2025
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Reply from Rankins Jewellers

Thanks so much! We're so glad to be your go-to for jewellery and that you’ve found great value with us. Appreciate you taking the time to share your experience - see you again soon! 💕

Rated 5 out of 5 stars

Brilliant jewellers been buying from…

Brilliant jewellers been buying from them for years. Don’t matter if you are spending big or small amount you still get great customer care. Highly recommended them.

14 October 2025
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Reply from Rankins Jewellers

Thank you so much for the great review Sarah! We’re really glad you’ve trusted us over the years — hope to see you again soon ❤️

Rated 5 out of 5 stars

Rankins Jewellery LTD are superb

I’ve ordered of Rankins many times and I cannot recommend them enough … this week especially as I ordered an item and wanted to return it for a bigger one and I found the service exceptional. I had received original item and had it returned and replaced for the larger one within a week. Their jewellery is superb and the staff are amazing. The whole process was made so simple especially by staff member Katie… thank you Rankins I cannot recommend you enough.

27 October 2025
Unprompted review
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Reply from Rankins Jewellers

Thank you so much for your lovely review Priscilla! We’re so glad to hear you’ve had consistently great experiences with us, and we’ll be sure to pass your kind words on to Katie. So happy we could get the exchange sorted quickly for you — thank you again for recommending us! ❤️

Rated 5 out of 5 stars

Nice people to deal wiv and very…

Nice people to deal wiv and very helpful as well as the best jewellery and watches

17 October 2025
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Reply from Rankins Jewellers

Thanks so much Natasha! Glad to hear you had a great experience with our team and you love our jewellery and watches 😊 See you soon!

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