Rapid Medical Supplies Reviews 

403
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 186 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the supportive and helpful team. Customers frequently mention that ordering from the website is simple, and the delivery service is exceptionally fast and reliable. Consumers are extremely satisfied with the top-tier product quality, noting that items like walkers and mobility aids are sturdy, safe, and truly improve daily living. Though some customers experienced frustrating delivery delays or issues with couriers failing to deliver packages directly to their doors, these instances were less common. A few people also noted occasional drawbacks regarding product specifics, such as handle grips feeling too hard or items not quite meeting their personal sizing needs.

What people talk about most

Product

People report positive experiences with product, highlighting that items are sturdy, lightweight, and exactly... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptionally fast shipping... See more

Quality

Users describe positive interactions with quality, noting that the items are sturdy, safe, and well-designed.... See more

Service

Reviewers highlight positive aspects of service, describing it as outstanding, fast, and efficient. Customers... See more

Order

Consumers find order to be positive, highlighting simple and easy-to-use ordering systems and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prices are very competitive, but the main attraction was the same day despatch. The process was very smooth and quick to send me tracking details. Being regional victoria and unable to drive, it was a... See more

Rated 5 out of 5 stars

I searched for a long time before finding the Gripperz socks at Rapid Medical. They are great for my husband's size 11 feet and cosy in this cold weather. The grip soles are just what he needs with hi... See more

Rated 5 out of 5 stars

My dad had a fall and urgently required some aides to help him at home afterwards. Rapid Medical Supplies shipped my order the same day and it was sent via express shipping allowing him to get the pro... See more

Rated 5 out of 5 stars

Delivery was good, one day earlier then first forecast. the packaging was impressive and all the parts were fine. The assembly was well described in the easy-to- follow leaflet and presented no diff... See more


Company details

  1. Medical Equipment Supplier
  2. Medical supply store
  3. Online Pharmacy
  4. Pharmacy

Written by the company

Australia's first online medical supply store to offer a true and holistic approach to health and well being. Get your Rapid Anti-Gen test today.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

403 reviews

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1-star

No history of asking for reviews

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4.7

All reviews

(403)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy

Very happy! The walker arrived really quickly and is really good quality

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Gripperz socks

The Gripperz socks I ordered were in stock. The price of the socks and the delivery fee were lower than some competitors.
They were delivered quickly. A professional company to deal with. I highly recommend.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

GREAT product - Freedom to move.

GREAT product, service and delivery. Literally a real life changer for my wife suffering from 4th stage cancer - she can now go away with confidence on short excursions.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Delivery was good

Delivery was good, one day earlier then first forecast.
the packaging was impressive and all the parts were fine. The assembly was well described in the easy-to- follow leaflet and presented no difficulties. No tools were required which was a bonus. It is sturdy and a good fit, although I have all adjustments at maximum, I am 173 cm tall.
I needed to watch a couple of You-Tube videos before I could use the walker comfortably.

23 March 2026
Unprompted review
Rated 1 out of 5 stars

NOT RAPID!!!!!!

There is nothing rapid about this company. They only offer Rapid Dispatch not Rapid delivery. The item may be dispatched quickly but it just sits there waiting for a courier or Aus post to come and collect it. So what's the point? Even the tracking shows that it has been dispatched but not indicating when it is actually going to be collected (after you order it). I found this to be very misleading. There is nothing "Rapid" for it is not been collected rapidly. Then, they don't answer the phone. They only send text messages late in the day so it is too late to go and buy the item if you need it urgently. I couldn't cancel the item once I found out that it wasn't going to be delivered "Rapidly" only dispatched Rapidly. I think this is very Misleading. I rarely give a company a bad review but I feel so mislead and when I tried to contact them, they don't answer the phone, or they send a message so late in the day it's too late.

13 March 2026
Unprompted review
Rated 4 out of 5 stars

Great product , great price.

Great Product, perfect for my shower space, very competitive price. Bought the first one, then decided to buy a second one as a bathroom stool, but... out of stock.
"What can we do help?" the Bot said, "Contact Us" the Bot said. So I asked when the product would be back in stock - no response from Bot or anyone else.
I kept checking the website myself and eventually it was back in stock so I ordered it.
I wanted it to arrive before I went into hospital but the estimated delivery was the week after - a bit disappointed, but not the end of the world.
But the despatch and delivery team came good and the item arrived in good condition 3 days before my hospital admission, so i could start using it straight away.
Very happy with the outcome.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Inogen Rove 6

Staff well informed on product, demonstrated functions of machine. I have been using Inogen Rove 6 and is an amazing peace of machinery, my oxygen sats sit around 90% after 5 minutes increase to 96% with setting on 3.
Pricing of product was one of the cheapest I could find online, including the bundle I purchased.
Can’t comment on delivery as I drove to the Yatala depot from Brisbane.

Very Happy

Warren

26 February 2026
Unprompted review
Rated 5 out of 5 stars

Great wheelchair & 1st class service

Very friendly down-to-earth service when I placed the order; very fast delivery; clear instructions on how to 'get started'. The lightweight electric wheelchair is exactly as described: it is easy to lift into the car, very user-friendly; my wife loves it! and it looks great.

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Zen-O-Lite - game changer

All the information on the web page. Easy to order and pay. The item does as hoped and did make a huge difference to my life.

Winge: Would prefer the backpack rather than the sling bag. So bought that separately.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Very happy customer 😀

This was a great company to purchase from. The communication via text & in house question & answer was quick & efficient.
My light weight wheelie walker is simply fabulous & has made my life so much easier to manage.

6 February 2026
Unprompted review

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