Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated. Haven't yet put up the... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good choice of archive/filing storage which was delivered on time. Reasonable website It would be good to have an option to purchase without archive boxes.
Company replied
Heavy duty racking. All good apart from a small error on the instructions. Small, but cost us a long time to solve, and customer services couldn't help!
Company replied
Excellent product and fast delivery. Only issue was that restricted hours, for delivery site, was passed on to courier but not acted on so had to stay late to accept delivery.
Company replied
Company details
- #9 of 10 best companies in Shelving Shop
- #96 of 120 best companies in Business-to-Business service
- #9 of 10 best companies in Distribution Service
- #26 of 29 best companies in Equipment supplier
- #28 of 29 best companies in Industrial equipment supplier
- #41 of 49 best companies in Wholesaler
Written by the company
Rapid Racking is the UK’s leading supplier of storage solutions. Since our inception in 1986, we have continued to provide high-quality racking, shelving, storage containers, and workplace accessories for a wide range of environments including warehouses, stockrooms, storerooms, offices, garages, workshops, and more. With the largest stock hold in the UK, and a proud member of the Manutan Group, we can offer our customers more than 30,000 products at a competitive cost. On top of storage solutions, we offer a range of industry-certified services including rental, design, installation, dismantling and repositioning, and rack inspections.
Rapid Racking - Quicker to help, Faster to deliver
Written by the company
- Rapid Racking is the biggest supplier of shelving and racking within the UK - all ready for next day delivery. We have shelving units for any environment and racking systems for all types of loads. Supplying shelving and racking for 30 years we are the experts in delivering you the right products whatever your business or requirements. Our huge range includes industrial products - warehouse shelving & pallet racking as well as garage shelving ideal for the home or shed. Our products are not limited to shelving and racking systems, we also offer a wide selection of boxes and containers, storage kits and workbenches for your workshop - so whatever the storage need trust us to deliver. For larger projects our Rapid Racking Design team can arrange a Free Site visit within 24 hours and create a bespoke solution for you. Racking and shelving design is a complex process so let our team of designers create a shelving system to best fit your business.stems for all types of loads.
Contact info
Kemble Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ, United Kingdom
- 01285 68 68 68
- customerservice@rapidracking.com
- rapidracking.com
4.3
Excellent
775 reviews
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Great Racking, strong and sturdy
The purchase turned quickly, well packaged and un damaged, would definitely recommend and purchase again
14 March 2026
Reply from Rapid Racking
Dear Shaun
We appreciate your recommendation and look forward to helping you again!
Thank for taking the time to send us your review
Many Thanks
Nathan
Knowledgeable and helpful customer…
Knowledgeable and helpful customer service
11 March 2026
Unprompted review
Reply from Rapid Racking
Dear Lorna
Thank you for your positive feedback; we appreciate it.
Hope we can help you again soon
Best Wishes
Nathan
response and service was great
response and service was great. give Rebekah a raise she was amazing
6 March 2026
Unprompted review
Reply from Rapid Racking
Good afternoon,
Thanks for taking the time to leave a review.
Glad to hear the service and response was great. I've passed along your feedback for Rebekah.
Kind regards,
Ron
Excellent Service and Delivery
Great product, excellent service and very a quick delivery. Delivery drivers were also incredibly polite. Would definitely recommend.
3 March 2026
Reply from Rapid Racking
Good morning,
Thanks for taking the time to leave a review.
Glad to hear you're happy with the product and the service you've received.
Your positive comments regarding the drivers incredible politeness will be passed along to our couriers.
Kind regards
Rob
First class!
Well made heavy duty racking, no complaints at all. Great communication and the delivery was a day earlier than expected. Will certainly buy from Rapid Racking again.
8 March 2026
Reply from Rapid Racking
Dear Paul
It's great the delivery arrived early for you. Thank you for your positive feedback; we appreciate your intention to buy from us again.
Kind Regards
Rob
Reply from Rapid Racking
Dear David
We appreciate your feedback and are glad you like our product. We will work to improve shipping times.
Thanks for still giving us a 4 star rating
Best wishes
Nathan
Reply from Rapid Racking
Dear Gary
Thanks for taking the time to send us your great review
Great that the delivery arrived in good time
Hope we can help you again soon
Best Wishes
Ron
10/10, highly recommend
Very knowledgeable staff, quick responses and very fast organization for delivery and installation. Install team very friendly and keen to get started, on both occasions - 5 years ago for our initial large install, and again yesterday for a repair that was highlighted on a racking inspection. 10/10 service, would always recommend
5 March 2026
Unprompted review
Reply from Rapid Racking
Dear Andy
We're happy to hear that the install team was friendly and eager to assist you during both the initial install and the recent repair.
Thank you for the 10/10 rating ,recommendation and 5 star rating!!!
Kind regards
Nathan
Totally incompetent operation from…
Totally incompetent operation from start to finish. A farce which wasted my time and that of my staff. But to be fair company offered huge apology and freight company accepted it was their fault. Previous deliveries were good.
2 March 2026
Reply from Rapid Racking
Hi Grahame
Thank you for your feedback. I’m really sorry your experience with our service hasn’t met expectations.
We’re reviewing what happened with your order and will come back to you as soon as we have an update.
Kind Regards,
Rebecca
Great helpful company
Great helpful company, and did what I needed
Fantastic service and would use again
4 March 2026
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that our assistance was beneficial and met your needs. We appreciate your positive feedback and are grateful for your willingness to use our services again.
Kind Regards
Rebekah
Reply from Rapid Racking
Dear Wayne
Thank you for your positive feedback and for the 5 star rating!!!
Hope we can help you again soon
Kind regards
Nathan
Product arrive rapidly but when I open…
Product arrive rapidly but when I open it there was a lots of scratches on product. However, I needed it urgently so I just accepted it
23 February 2026
Reply from Rapid Racking
Good afternoon,
Thanks for taking the time to leave a review.
Sorry the goods have not arrived in the condition as expected.
We've reach out to you via email for more details if you could reply at your earliest convenience.
Kind regards Rob
all good
everything was delivered as expected. everything was there and all was installed well so all good
28 February 2026
Reply from Rapid Racking
Thanks for taking the time to leave a review.
Glad to hear everything went as expected with your order.
Kind regards,
Rob
People from Rapid Racking made my experience great
People I got in contact from Rapid Racking made my experience great. Thank you all and I need to mention Sara, Jonny and Dan.
26 February 2026
Unprompted review
Reply from Rapid Racking
Dear Ion
We're happy to hear that our team made your experience great! We appreciate you mentioning the people who helped you. Thank you for your positive feedback.
Hope we can help you again soon
Best Wishes
Nathan
Efficient service and polite
2 March 2026
Unprompted review
Reply from Rapid Racking
Dear Simon
Thanks for taking the time to send us your great review and for the 5 star rating!!
Look forward to helping you again soon
Best Wishes
Rob
Reply from Rapid Racking
Dear Stephen
We're happy to hear that you had a very good experience with our service. Thank you for your positive feedback; it means a lot to us.
Kind regards
Nathan
Feeling like I was a wanted customer
Feeling like I was a wanted customer,
Helpfully,
And the feeling that the staff where willing to go the extra mile to help,
I felt even if that didn't have to thay would do extra to help me if that's what I Nedded,
To be quite honest I've been let down in the past by other suppliers and your staff what fantastic!!!
I will be using you again and I'll be recommending to anyone that wants anything that you supply to deff come to you !!!
24 February 2026
Unprompted review
Reply from Rapid Racking
Good Morning,
We're happy to hear that you felt valued and that our staff were helpful. We appreciate your recommendation and are so glad you had a fantastic experience. Thank you for your positive feedback!
Kind Regards
Rebekah
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that you had a positive experience with our fast service and friendly online support. Thank you for your feedback!
Kind Regards
Rebekah
Helpful Maria to sort it out:)
very helpful lady Maria to sort out an order and to take payment - well done
23 February 2026
Unprompted review
Reply from Rapid Racking
Dea rMalcolm
Thank you for sharing your positive experience with us and for the 5 star rating!!!
Look forward to helping you again soon
Many Thanks
Nathan
Good old fashioned customer service…
Good old fashioned customer service where they listen to the customer and don't try to sell you what you don't want very please and professional
23 February 2026
Unprompted review
Reply from Rapid Racking
Dear Andrew
We're happy to hear that you found our customer service to be helpful and professional! We appreciate your feedback and are glad you enjoyed your experience with us.
Hope we can help you again soon
Best Wishes
Nathan
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