Although I do not agree with the yearly simcard charge of $50 per radio, Rapid Radio was able to work with our company to adjust the price in order to help us with the fee, which we appreciate. A lot... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Radios work awesome, even in the woods where my phone does not. Called customer support Patrick was stellar at handling my issue. I have both the handheld and base station. Both devices are extremely... See more
Company replied
Outstanding product and the Rapid Radio Support Team always going the extra mile to ensure Customer Satisfaction! Patsy M - made quick work of helping me make changes to my account and numerous radio... See more
Company replied
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it... See more
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Company details
Written by the company
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Contact info
829 Forest Hill Ave SE, 49546, Grand Rapids, United States
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4.4
Excellent
309 reviews
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Peace of Mind
Love having peace of mind with our rapid radios! Purchased 3 of them for myself in Florida and for each of my 2 daughters in NY. We love using them!!
7 August 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for sharing this! We’re thrilled to hear that you and your daughters are enjoying your Rapid Radios and that they’re giving you peace of mind — that’s exactly what we aim for. We truly appreciate your support and are so glad to be part of keeping your family connected, no matter the distance!
- The Rapid Radios Team
We absolutely love our radios
We absolutely love our radios. From being on the road all the time, to all the outdoor activities we love. The sound quality is amazing. Will definitely be getting some more.
5 August 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for the kind words! We’re thrilled to hear how much you’re loving your radios — whether you're on the road or out enjoying the outdoors, it's great to know they’re keeping you connected with amazing sound quality. We appreciate your support and can’t wait to get more radios in your hands!
– The Rapid Radios Team
We love rapid radios
We love rapid radios! They work great ! And we use this instead of cell phones for our family! Much safer route& no monthly fees!
4 August 2025
Unprompted review
Reply from Rapid Radios
Thanks so much for the wonderful review! We're thrilled to hear that Rapid Radios have been a great fit for your family. It's awesome to know you're enjoying a safer, more reliable way to stay connected. We appreciate your support!
– The Rapid Radios Team
DO NOT BUY!! WILL NOT WORK
Purchase these to have while riding dirt bikes with my sons. We had an emergency in St George Utah. We had our Rapid radios that I purchased last year. I left to go back to our vehicle to get help. These radios would not communicate at all. No signal, nothing! I eventually had to call 911 and have one of my sons airlifted out and these rapid radios served NO PURPOSE AT ALL! WAIST OF MONEY! ABSOLUTE DOG SHIT IF A PRODUCT. DO NOT BUY!
26 July 2025
Unprompted review
Reply from Rapid Radios
First and foremost, we're incredibly sorry to hear about the emergency involving your son. We truly hope he is doing much better and on the road to a full recovery.
We also want to sincerely apologize that your experience with our radios fell short—especially during such a critical situation. That’s not the level of reliability we aim to provide, and we completely understand your frustration.
We’ve requested your contact information and would greatly appreciate the opportunity to speak with you directly. Our goal is to learn more about what happened and hopefully turn your 1-star experience into a 5-star one.
Additionally, we'd like to send you a replacement set of Rapid Radios at no cost. It’s possible you have an earlier version of our product, and since then we’ve made significant internal updates to the software—resulting in a much stronger bandwidth range and improved performance in remote areas like St. George, Utah.
Thank you again for bringing this to our attention. We hope to connect with you soon and make things right.
– The Rapid Radios Team
Customer support
They are always helpful and ready to resolve the problems so far I only have good things to say about rapid radios
31 July 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for the kind words! We’re glad to hear you’ve had a positive experience and that our team has been helpful whenever needed. We truly appreciate your support and look forward to continuing to serve you!
– The Rapid Radios Team
These things don't work
These things don't work. I bought them to use in the mountains and before I bought them they guaranteed they would work. These are worse than using a cell phone. Don't buy these, especially if you actually want or need to communicate or if your life depends on having communication. Better off with cheap two way radios. Garbage, especially for what you will pay. Joke of a company.
Regarding your reply you are correct your website does say you're the only nationwide lte network and you do provide a map for coverage. Well your map is inaccurate because it does not work in the town of Pitkin, Colorado and certainly not in the mountain areas. On your own website you say in all capital letters ANYWHERE with UNLIMITED range with an asterisk. No where on your page does it have a reference for the asterisk. Regardless your radios do not work as advertised and people should know that before they make a purchase.
The fact you can't find my purchase with my name says a lot about your company. Thanks for helping make my case that your company is inadequate. You only send me daily texts with your current 70% off sale. When I called yesterday the person I spoke to could care less and basically repeated your talking points on your reply.
The point is your products don't work as advertised and when it comes to being in places where you rely on these in the event of an emergency they will not work and people should know that.
As of today Rapid Radios are sending me two new radios that should have updated coverage. It will be a year to thirteen months before I know if they work. I appreciate Rapid Radios working to make this right.
24 July 2025
Unprompted review
Reply from Rapid Radios
Thank you for your feedback—I'm sorry to hear that the radios didn’t perform as expected in your area.
Just to clarify, our radios operate on nationwide 4G/LTE networks, which is noted on our website. We also provide a coverage map to help customers check service availability before purchase, especially for areas like mountainous regions where LTE signals can be limited.
We’ve tried to locate your order but haven’t been able to find it in our system. We’ve requested your contact information and would really appreciate the opportunity to connect. Our team is committed to finding a solution and doing what we can to turn your experience around.
We hope to hear from you soon.
– The Rapid Radios Team
Great radios great customer support…
Great radios great customer support fast shipping love these
28 July 2025
Unprompted review
Reply from Rapid Radios
Thank you for the awesome review! We're thrilled to hear you’re loving the radios and had a great experience with our support and shipping. We appreciate your kind words and are always here if you need anything!
— The Rapid Radios Team
This is the first time I have called…
This is the first time I have called with a problem. This was handled so professionally and so fast too. Customer Service is outstanding. I had a problem with both of my radios and they are shipping me new ones. In fact the young man that waited on me has already sent me an email showing the tracking number. That took less than 5 minutes. Great service, Thank you again.
28 July 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for your kind words! We’re glad your first experience reaching out to us was a positive one. It’s great to hear that our team was able to resolve the issue quickly and professionally—and even better that you received your tracking info within minutes! We’re proud to provide service you can count on, and we truly appreciate you taking the time to share your experience. If you ever need anything else, we’re just a call or message away.
— The Rapid Radios Team
Adding radios to a group
We are a large RV group and decided to purchase the rapid radios for convoying. They arrived very fast. We asked Customer Support for help adding our group. Erika was a jewel. She told us what we needed, as well as added all our radios to our group. Grade A customer support
26 July 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for your thoughtful review! We're thrilled to hear that your RV group is enjoying the Rapid Radios and that they arrived quickly. It’s especially great to know that Erika was able to provide you with the top-notch support you deserved—she truly is a gem on our team! We’re proud to offer Grade A service and are always here to help if your group needs anything in the future. Safe travels and happy convoying!
— The Rapid Radios Team
I would have given them a 5-star rating
I have been happy with customer service.
I ordered 2 radios 2 yrs ago and thought I had both radios programmed however only one was programmed.
Makes sense since I only paid $19.99for the service.
I had used the radio mostly just listening to the weather band.
So, I didn't really take notice the emergency channels weren't programmed.
Anyhow 2 yrs later and I asked if I could still get the radio programmed.
They said yes and I was told it would be no charge.
I was surprised as I was willing to pay the $19.99. That to me is above and beyond great customer service.
The only quirk was when they returned my radio I was sent an extra one along with mine.
They sent me a prepaid return label as they did when I sent the original back.
Obviously, someone made a packing/shipping mistake.
Good thing that I am an honest person as I could have just kept it!
Now, because I am inconvenienced and have to go to the Post Office again, I gave them the 4 stars instead of 5.
Overall, I I believe they are a good company and would definitely purchase from them again.
23 July 2025
Unprompted review
Reply from Rapid Radios
Thank you for taking the time to share your experience! We’re so glad to hear that our customer service team was able to assist you—even two years after your original purchase—and that we could reprogram your radio at no charge. It means a lot to us to go the extra mile for our customers, and we're happy you felt that care.
We also truly appreciate your honesty regarding the extra radio being sent by mistake—thank you for doing the right thing and helping us correct the error. We apologize for the inconvenience of the return trip to the Post Office. We understand how frustrating that can be, and we’ll continue working to improve our packing and shipping processes to prevent this from happening in the future.
Your feedback helps us grow, and we're grateful for your continued trust. We look forward to serving you again!
— The Rapid Radios Team
I would give zero stars if I could
I would give zero stars if you could. Do not invest in their products. Rapid Radios keeps deleting my comment asking questions about their product I thought would be a good solution for my family that is in remote areas of the country.Clearly not a company worth investing in if you won’t let me ask more in depth questions about your product…..I’ll be sure to share this with everyone I know. I was asking: They did not have the information on their site so I asked: “If they function LTE and 4G they only work in areas where there is cell service? So not compatible in remote areas with no service? Do they work in the remote back country? What happens if the nation looses cell towers or cell service? Do they still work?” They replied no they don’t work if you’re outside a 25 mile radius of a cell tower, and they would forward my “concern” of deleted comments to their “team” however they blocked my account from being able to reply and thank them for the information. What a shit company.
25 July 2025
Unprompted review
Reply from Rapid Radios
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your negative experience and would like to clarify a few things.
First, we’re unsure what may have occurred regarding the social media comment removals — this is not something we take lightly, and we're currently looking into it. We value open and honest communication, and we would never intentionally block respectful questions or feedback.
We also noticed you're not a current customer, but we truly appreciate your interest in our products. In an effort to better assist you, we've requested your contact information so that we can reach out directly and provide the detailed answers you’re looking for. We'd love the opportunity to turn this 1-star experience into a 5-star one by helping you understand more about our products and how they work in various environments.
In response to your product questions: while our radios do utilize LTE and 4G networks, their range and coverage are quite different from standard cell phones. They’re engineered to maintain a much wider and more reliable connection — even in remote areas where typical mobile devices may lose signal. However, they do still require access to a cellular network to operate effectively. For a better understanding of where service is available, we encourage you to explore the coverage map on our website. And if it’s helpful, we’d be more than happy to walk you through it and discuss how our system performs in backcountry or low-coverage areas.
We hope to connect soon and thank you again for bringing this to our attention.
Worked as described
We purchased 6 radios for our family. They arri ed quickly and work great. We were even able to successfully communicate between Maryland and Ohio. Gonna to buy a few more for our extended family.
18 July 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for sharing your experience! We’re thrilled to hear that your family is enjoying the radios and that they performed so well—even across states! That kind of range is exactly what we aim for, and it's great to know they’re helping your family stay connected. We really appreciate your trust in us and are excited to be part of your next purchase for the extended family. Let us know if we can help with anything along the way!
— The Rapid Radios Team
Rapid radios are excellent
Rapid radios are excellent, as well as their customer service and are easy to use.
19 July 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your Rapid Radios and that our customer service team has made a positive impression. Making our products easy to use and providing great support are top priorities for us, so it truly means a lot to hear this feedback. If you ever have any questions or need assistance, we’re always here to help!
– The Rapid Radios Team
Service Excellence by Marissa Rollinger taking my Order
I was fortunate to be helped by Marissa Rellinger who listened to my communication needs. She then apprised me of my options for placing my order, we agreed on one and got started. I gave her the programming details, she confirmed the information, gave me expected delivery time, and placed my order.
I couldn't ask for a easier or smoother ordering experience than than what I experienced with Marissa
14 July 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for your kind words! We're thrilled to hear that Marissa provided you with such a smooth and efficient ordering experience. At Rapid Radios, we take pride in delivering attentive, personalized service, and it's great to know Marissa was able to meet your communication needs so thoroughly. We truly appreciate your business and look forward to assisting you again in the future!
Warm regards,
The Rapid Radios Team
Do not believe this
Do not believe this, it as all a lie. Bought two radios after calling and speaking with their sales reps. We thought they would be great for us to use with our boat. They assured me several times that they would work when I was in the Bahamas and my wife was in Florida as long as I signed up for and purchased the global plan which I did. I then took our yacht over to the Bahamas and guess what, they did not work AT ALL. I called them when I returned only to be told that I only had 7 days to return them and since we did not do the trip until past the 7 days we were sol. Horrible company, they work nothing like NexTel which was amazing.
18 June 2025
Unprompted review
Reply from Rapid Radios
We’re very sorry to hear about your recent experience and appreciate you bringing it to our attention. It’s always our goal to ensure our customers are satisfied and fully informed, and we regret that this wasn’t the case for you.
To clarify, our radios do require access to cellular networks in order to function, and they use a combination of major carriers to provide coverage—including international locations like the Bahamas with the add on. With the global plan you mentioned, the radios should have worked during your trip, so we’d really like the opportunity to look into what went wrong.
Please reach out to us directly with your contact information so we can review your account, investigate the issue further, and work toward a resolution that makes this right for you.
We truly value your feedback and hope to speak with you soon.
Sincerely,
The Rapid Radios Team
Reply from Rapid Radios
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that the implementation process was fast and smooth.
If there's ever anything else we can do for you, don’t hesitate to reach out. We appreciate your support and look forward to continuing to serve you!
Best regards,
The Rapid Radios Team
Low on gas and no where to go
I was in a very remote area in New York recently and lost all satellite and mobile phone communications. I was down to 1/8 tank of gas with no idea where to go to fill up. Luckily, my wife had her Rapid Radio on and I was able to communicate with her to help me find gas. THANK YOU so much for a powerful product.
11 March 2025
Unprompted review
Reply from Rapid Radios
Thank you for sharing that experience—it really means a lot to us. Being stranded without signal is a tough situation, and we’re so glad Rapid Radio helped you stay connected and find your way.
Hearing how our product made a difference in a real-world moment like that is exactly why we do what we do. We're grateful to have been a part of your solution.
Thanks again for your trust and support!
Take care,
The Rapid Radios Team
Very friendly GREAT SERVICE
Very friendly , courteous , new the info asked about , new the prices and helped while I was driving !Terrific help !
10 July 2025
Unprompted review
Reply from Rapid Radios
Thank you so much for your kind words! We’re glad to hear our team was friendly, knowledgeable, and able to assist you—even while you were on the go.
Providing terrific help is what we strive for, and your feedback truly makes our day. If you ever need anything else, don’t hesitate to reach out!
Best regards,
The Rapid Radios Team
I purchased the radios for my family in…
I purchased the radios for my family in case of an emergency. I felt like they would be a great backup if our cell phones would lose all power. They are a great backup source.
14 May 2025
Unprompted review
Reply from Rapid Radios
Thanks for your feedback! We're happy to know our radios help you feel prepared for any emergency.
— The Rapid Radios Team
Reply from Rapid Radios
Thanks so much! We're glad to hear you love them and that they're working great for you.
— The Rapid Radios Team
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