Rapid Scooter Master Reviews 

456
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making interactions pleasant and informative. The service provided is frequently described as excellent, with many appreciating the efficiency and quick turnaround times for repairs and purchases. People are also very satisfied with the products, often highlighting their quality and how well they meet expectations. Customer service receives high praise for being responsive and supportive, with many reviewers noting prompt assistance and clear explanations. Delivery services are consistently fast and reliable, with many customers receiving their orders quicker than anticipated. However, some people were dissatisfied with the warranty process, noting concerns about coverage and charges for services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as very helpful, friendly, and... See more

Service

Users describe positive interactions with service, frequently highlighting the professionalism, friendliness,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the amazing and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more

Rated 5 out of 5 stars

Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... See more

Rated 5 out of 5 stars

I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more

Rated 5 out of 5 stars

I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more


Company details

  1. #2 of 15 best companies in Motor scooter dealer
  2. #11 of 31 best companies in Bicycle repair shop
  3. #30 of 96 best companies in Bicycle Shop
  4. #1 of 2 best companies in Scooter repair shop

Written by the company

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

456 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(456)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I found this bike shop for repairs…

I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job well done and at an affordable cost.

27 March 2026
Unprompted review
Rated 1 out of 5 stars

Ienyrid m4pro+

Service was absolutely appalling when you tried to ask them a question they don’t have a clue what they’re going on about. I purchased 2X ienyrid m4pro +  and constantly getting problems I do not recommend this place absolutely anyone 

24 March 2026
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Hi there,

We’ve checked our system but haven’t been able to find any orders matching your details. Could you please get in touch with us via phone, live chat, or email so we can locate your order and assist you as quickly as possible?

It’s also possible the purchase was made through a different site or store, but we’ll be happy to help you figure this out either way.

Looking forward to hearing from you 😊

Kind regards,
Customer Happiness Team
Rapid Scooter Master

Rated 1 out of 5 stars

They sold a faulty not as described…

They sold a faulty not as described e-bike didn’t stick to consumer law with return warranty help or refund I had to go to bank trading to reverse the payment despite them saying they offered a refund and it was about a punctured tyre which was not true it was an electrical fault and they wanted £75 just to look at the bike I asked to return they refused I requested a payment reversal from my bank which I won for faulty goods they then messaged privately to threaten legal action for me to pay for return of good box it dismantle it which was more expense and difficult and goes again consumer law 2015 so have reported to trading standards I have emails to prove this can’t upload though to warn others

20 March 2026
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Dear Jane,

Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. For the benefit of other readers, we would like to clarify several important points, as a number of statements in this review are inaccurate.

You first contacted us regarding this matter nearly a year after the bike was purchased regarding your tyre puncture. You were informed getting punctures on a bike does not immediately grant return rights within statutory periods, let alone beyond the six-month period, as this is considered normal wear and tear and incidental. Your understanding of consumer law and its application in this situation is incorrect. Despite the length of time that had passed, we still offered to examine the bike and carry out any necessary repairs. However, the bike was never returned to us for inspection.

You also confirmed that the tyres punctures had been independently repaired by other parties on three separate occasions. In any event, arranging multiple third-party repairs without notifying us or seeking authorisation prevents us from properly assessing the original condition of the bike.

Nevertheless, we still attempted to resolve the matter and, as a gesture of goodwill, offered a refund despite the bike having been used for a year. The only requirement was that the bike be returned to us safely.

To assist with this, we provided a video showing how the bike can be disassembled and repackaged, You mentioned you have binned the original so we shared the original box dimensions to help you source another one for safe courier transport, and also offered the option for the bike to be dropped off at one of our stores for more convenience. However, these options have been expressly refused and the bike has still not been returned to us.

We remain willing to resolve the matter once the bike is returned to us. Any questions our team is ready to assist.

Kind regards,
Customer Happiness Team
Rapid Scooter

Rated 5 out of 5 stars

Brilliant staff and a superb Vitilan V3 2.0.

Staff are very friendly,helpful and knowledgable. I ordered a Vitilan V3 2.0.Delivery was prompt and the bike arrived in a few days. Assembly took a little longer than anticipated but is straightforward. The first ride out and a couple of bolts needed fully tightening and the gears needed to be adjusted very slightly,again a simple job. After owning the bike for 2 weeks I can honestly say it is brilliant!! Plenty of power for steep hills,smooth power delivery and a comfortable beast to ride. The manual does leave a little to be desired but that is down to the manufacturer. I have received many compliments about the bike and I would definitely recommend this bike to anyone in the market for a new e bike.
Well done to all the staff at Rapid Scooter.

20 March 2026
Unprompted review
Rated 4 out of 5 stars

I got the g3 pro its amazing super fast…

I got the g3 pro its amazing super fast came looking so good didn't want to get it dirty at all came well fast very impressed will say the down sides are the battery docent last long and its rubbish to ride on mud and grass but in. all in all it's amazing on the streets

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service !!!

I had a problem with my scooter ,emailed them replied straight away got me all sorted for the return.. sent it out to the team i had a few issues and they sorted it all out rapid just like there site name! Ask for Fred he's your man for the case if any problems Top man ! Best customer service I've had when there's a problem with your product!!

2 February 2026
Unprompted review

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