Rapid Scooter Master Reviews 

456
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making interactions pleasant and informative. The service provided is frequently described as excellent, with many appreciating the efficiency and quick turnaround times for repairs and purchases. People are also very satisfied with the products, often highlighting their quality and how well they meet expectations. Customer service receives high praise for being responsive and supportive, with many reviewers noting prompt assistance and clear explanations. Delivery services are consistently fast and reliable, with many customers receiving their orders quicker than anticipated. However, some people were dissatisfied with the warranty process, noting concerns about coverage and charges for services.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, describing them as very helpful, friendly, and... See more

Service

Users describe positive interactions with service, frequently highlighting the professionalism, friendliness,... See more

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the amazing and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast and quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dropped off my Dualtron eagle pro at 10am collected it same day at 4pm Work they carried out, new controller fitted , new throttle cable supple and fit, new brake callipers and disks and pads fi... See more

Rated 5 out of 5 stars

Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... See more

Rated 5 out of 5 stars

I called them up after receiving my order from an online store because I had some questions about the battery ignition. The young gentleman I spoke with was very kind and explained everything clearly.... See more

Rated 5 out of 5 stars

I found this bike shop for repairs after having issues with a other local bike shop. I've been really impressed by their workmanship and pricing. I'd recommend these guys to anyone who wants a job wel... See more


Company details

  1. #2 of 15 best companies in Motor scooter dealer
  2. #11 of 31 best companies in Bicycle repair shop
  3. #30 of 96 best companies in Bicycle Shop
  4. #1 of 2 best companies in Scooter repair shop

Written by the company

Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.


Contact info

4.8

Excellent

TrustScore 5 out of 5

456 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(456)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Straightforward

Shipped out missing part of my order has helped with issues concerning the scooter will possible issues and further details.Some miscommunication but this was due to upgraded order.

27 October 2025
Rated 5 out of 5 stars

Phenomenal service by the company and…

Phenomenal service by the company and Fred,purchased an e-scooter at 10.30 am and Fred delivered fully built by 6.45 pm an hour and 30 mins away from the store👌Fred was super helpful and a very polite 👌👌amazing service guys

1 November 2025
Unprompted review
Rated 5 out of 5 stars

Best in London

Always good experience with these guys, very professional and knowledgeable.

Many thanks

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Don’t ever trust this people

Don’t ever trust this people, avoid at all costs, they are liars and very dishonest all of them, once they took your money the will became your worst enemy, they have no word, and if i have read the reviews before spending my money on them I would never do, if you can’t trust peoples words then you will always loose, and will take your money your time and you will be stressed, not worthy, and i pay more expensive so I could get from a store, big mistake. Avoid because not honest people.

25 October 2025
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Hi Marcio,

Thank you for your feedback. We’re sorry the experience did not meet your expectations, but we do want to provide clarity for anyone reading.

You placed your order on 20th October for in-store collection. As explained multiple times via live chat, email, and over the phone, we require 3–5 working days to transfer the product from our warehouse and assemble it safely. This timeline applies to all customers we do not rush assembly because safety checks are essential.

Despite this, you insisted on collection sooner than the agreed timeframe. Our team including Steve from Live Chat, Fred from Customer Support, and Sanj at the store all repeated the same information clearly so there was no misunderstanding. Unfortunately, the conversation became increasingly difficult, due constant shouting and using unacceptable language and we were unable to meet your request for faster turnaround.

For that reason, we refunded your order in full and cancelled it to avoid any further frustration on your side.

We always aim to be transparent and fair. Our goal is to deliver products that are safe, checked, and correctly assembled never rushed.

We wish you the best and hope you find the right bike elsewhere.

Regards,
Rapid Scooter Master Support Team

Rated 5 out of 5 stars

This shop is seriously awesome!!!

This shop is seriously awesome, the second scooter I have purchased from them and they never fail to disappoint. Fast delivery and great service. Cant recommend them enough. Anyone looking to invest in a scooter this is the place to go 👍

27 September 2025
Rated 5 out of 5 stars

Great eBike retailer

Just used RSM to buy an Engwe bike, and the staff were very helpful and accommodating. I was a bit hesitant spending that amount of money at first, but the staff helped at every step, and reassured me.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Best e-bike store

My first experience buying from Rapid Scooter Master was excellent. Fred at the Finchley branch, along with the online team, was very helpful and answered all my questions. Thank you! More power to you!👍

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was quick and the bike is…

Delivery was quick and the bike is great quality only issue I had was with the charger plug as it's an adapter for us/EU to UK it was very loose fitting and fiddly to get to work however a quick trip to my local home bargains sorted it with a new adapter

30 September 2025
Rated 5 out of 5 stars

I was very nervous about about spending…

I was very nervous about about spending all that money on an e scooter for my grandson I wanted it just right for him!, and the team were so so helpful they helped with every question so quickly and didn't make me feel silly. I will keep using them and recommend them to everyone

27 September 2025
Rated 1 out of 5 stars

You better stop the prank calls or I'm…

You better stop the prank calls or I'm getting InTouch with the police
Bang out of order first you do me over now this it better stop

2 October 2025
Unprompted review
Rapid Scooter Master logo

Reply from Rapid Scooter Master

Hi Sajid,

Thanks for reaching out. It appears you've mistaken us with a other company perhaps. If so please kindly move your review to the correct business.

Rapid Scooter
Customer Happiness Team

Rated 5 out of 5 stars

In safe Hands

I ordered 2 identical Bikes in July .However i had to wait a couple of months for them to come back into stock .Once i got them and put them together I broke the key on one of them trying to release the battery. I contacted Rapid Scooter and with in a few days a full replacement lock with keys had arrived at my address. They where really helpful from the very start of me ordering these bikes in July right up to the replacement lock > I do hope i don't have to contact Rapid Scooter again with any other problems But if i do i know i will be dealing with a business who will do where upmost to solve whatever problem i have I would highly recommend anybody who is interested in purchasing a Bike or Scooter to contact ant talk to these people first No matter how far you live from there Business I live in North Wales and there are plenty of suppliers in my area But i chose this one after a short phone call

12 September 2025
Unprompted review

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