Couldn't be happier with the service we received. Ordering on the website was very easy, freight was fast and I really appreciated Bhawna reaching out after the delivery to make sure we were happy and... See more
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Would have been 5 star if their IT system had not glitched. After expected arrival date I contacted support via email (twice). No response to these emails although one or both must have had some effec... See more
Slow customer service - but end result worked out. Also only after the order was raised against their US branch did the same person contact us several times, prior to that a different person would an... See more
Raptor have a great selection of products I could not find at a local provider. I had thought it would be shipping from within Australia, but it came from Singapore (I think?) However, the delivery wa... See more
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Company details
Written by the company
With a huge selection of American MRO products, Raptor Supplies offers easy online ordering and fast delivery to the UK, Europe, GCC / Middle East, Africa, Asia and Australia / NZ.
Contact info
209, 6 Sutton Plaza, Sutton Court Road, SM1 4FS, London, United Kingdom
- +44 203 287 5224
- sales@raptorsupplies.com
- raptorsupplies.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 24 hours
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Basic Ionizer smoke alarm without hush…
Basic Ionizer smoke alarm without hush button. Lasted 2.5 years on just a heavy duty 9v - even with many kitchen smoke events and a 7 day bushfire smoke. Now wont stop. Forensic teardown followed, and it was not the electronics. I do NOT blame the company, as I think frying oil smoke shortens the life of all alarms. Same for solder flux or vape fumes - anything sticky so also cigarette smoke. The company needs to supply better care and how to clean instructions. An air-duster may not be enough. Insects and ants are another possibility. Mine on disassembly had a sticky fine film of dust on the plastic inside, so I presume the ionizer is kaput. Makes me feel better when tossing it to the smoke alarm bin. You can extend the life with tricks - a plastic bag and rubber band (like Oregon fires, wheat harvest time, crispy bacon fry-ups) . Even 1/2 a clear juice container with a bit of trimming. Whatever alarm you buy - the wrong smoke will accumulate and kill it over time. I will stick to the basic ones, as none of the fancy wifi 10 year battery alarms - not one states if a conformal coating has been applied.
Great communication and fast service
Great communication and fast service
purchase experience review
i will give a 5 out of 5 in terms of purchasing experience , from how all the employee helping me going through all the purchssing procedure smoothly . i think it is super helpful from a customer point of view
Excellent service from start to finish…
Excellent service from start to finish - will be using again in the future

Reply from Raptor Supplies

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Fast Delivery
Multiple times ordered. Good communication and was delivered ON time.

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Received the order as requested
Received the order as requested. Prompt delivery. No hassle

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Happy customer
The products purchased were of high quality and the customer service and communication was flawless

Reply from Raptor Supplies

Reply from Raptor Supplies
very good service and mail responds
I am very pleased,
Your response is very fast, and the delivery is even faster

Reply from Raptor Supplies
I wanted to personally reach out to let…
I wanted to personally reach out to let you know that I have received my order in excellent condition. Everything looks great, and I'm really pleased with the products.
Thank you for your prompt service and attention to detail. It's been a pleasure doing business with you, and I look forward to the opportunity to work together again in the future.

Reply from Raptor Supplies
Fast response customer service👍
Fast response customer service👍
Fast delivery 👍

Reply from Raptor Supplies
Very satisfied
It is the first time to order items from Raptor, and I am very very satisfied. Raptor team is very helpful and friendly, the response is very fast, the service is excellent, the lead time is short, and the products are high quality. I highly recommend your service.

Reply from Raptor Supplies
Prompt Customer Service Team
Prompt customer service response and follow up on ordered items. Received the items promptly as promised.

Reply from Raptor Supplies
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