Rapyalstores Reviews 

464
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of their products, especially the beds and mattresses, which are described as comfortable and durable. Customers consistently highlight the flawless and efficient delivery service, often noting its speed and the helpfulness of the drivers. The overall service, including communication and staff interactions, is also highly regarded, with many expressing satisfaction and recommending the company. However, some customers also noted issues with delivery drivers, mentioning instances where drivers were rude, unhelpful with carrying items upstairs, or left products on the doorstep. A few other people also felt that the mattress quality was not as good as expected or that the wrong mattress was delivered.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often describing beds and mattresses... See more

Delivery service

People report positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers had positive experiences with quality, frequently praising the craftsmanship, finish, and overall... See more

Service

Clients share positive opinions on service, with many describing it as fantastic, excellent, and brilliant... See more

Staff

Consumers find staff to be positive, with many reviewers appreciating the hard work and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cheap item. Expensive quality. Excellent Service. The scheduled delivery was not only on time, I had frequent reminders by the company about exactly when the Bed would arrive. Upon arrival the... See more

Company replied

Rated 5 out of 5 stars

I recently bought this mattress, and I couldn’t be happier with my purchase! It’s incredibly comfortable and provides the perfect balance of softness and support. I’ve been waking up feeling refreshe... See more

Company replied

Rated 5 out of 5 stars

Purchased a bed through Amazon. The bed arrived within a couple of days and the delivery driver was very nice and helpful. The bed itself was not expensive in the slightest and ai didn't expect much.... See more

Company replied

Rated 5 out of 5 stars

Wow what a service from this company. Ordered DBS Double Bed (Divan Base, Headboard & Mattress) through Amazon. The Bed Set is good quality & very nice, the mattress is very comfortable, would hig... See more

Company replied


Company details

  1. Bed shop
  2. Bedroom furniture shop
  3. Children's Furniture Shop
  4. Furniture Manufacturer

Written by the company

Rapyal Stores is a family-run business based in the UK, known for its commitment to quality, craftsmanship, and personal service. With a deep-rooted tradition in the bed-making industry, we take pride in manufacturing your products in-house, ensuring full control over every aspect of production. This hands-on approach allows us to create custom-made beds that are both durable and comfortable, using premium materials sourced with care. Being family-run means that our business carries a personal touch, with each customer treated like part of the extended family. We value customer satisfaction and aim to provide a personalized experience, whether that’s helping you to choose the perfect mattress or designing bespoke bed frames. Our in-house manufacturing process means that you can offer unique, made-to-order solutions while maintaining an unwavering standard of excellence, blending traditional techniques with modern innovations. Our company stands for trust, reliability, and the kind of service that only a family-run business can offer, giving customers a true sense of pride in the products they purchase.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(464)

144 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant bed well well worth the…

Brilliant bed well well worth the money.Only waited a couple of days delivery smashing so easy to put together looks brilliant thankyou

17 September 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

What a beautiful bed for my 5 year old…

What a beautiful bed for my 5 year old son. He absolutely loves it. Very cozy and mattress very comfy. Delivery was fast, smooth and friendly. Looking forward to purchase for my daughter as soon as she turns 5. And maybe purchase a double size for myself. I love it

15 September 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Excellent

Delivered in excellent condition

Arrived promptly

Very good quality

Will definitely use you in the near future

16 September 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery

10 September 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

The delivery was made promptly and…

The delivery was made promptly and within the hours advised in a text message to me the evening before which was very helpful.
The driver was very polite and considerate and stacked the bed in a convenient place in my hallway.
The bed is very comfortable and I am so far delighted with my purchase.

10 September 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 1 out of 5 stars

Read and make ur own mind up

Delivery driver just left stuff on the doorstep n me and my brother who are both not exactly able bodied had to struggle to get the pieces up the stairs, not to mention when it came to attaching the headboard both attachments wasn't the same. The item itself is alright quality n comfy and it's a good job really after all the hassle of sorting it out.

9 September 2025
Unprompted review
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Reply from Rapyalstores

Hi Ryan, Thank you for taking the time to leave your feedback. We’re really sorry to hear about the difficulty you and your brother had during delivery and when assembling the headboard — that’s certainly not the experience we want for our customers. Our standard delivery service covers to the doorstep, but we completely understand how frustrating that can be in your situation. We’ll make sure your comments are shared with our team as we continue to improve our service.

We’re glad to hear you’re happy with the quality and comfort of the item overall, and we really appreciate your patience and understanding.

Rated 3 out of 5 stars

Lovely bed… shame about the delivery service!

The bed itself was quite simple and straightforward to put together and it looks very comfortable. I am yet to actually sleep on it yet but I will soon and am happy so far. Unfortunately the delivery experience was a little frustrating as the driver arrived early and initially was not prepared to wait until the allotted 8am to 10am slot which was when I was planning to get to the house as I hadn’t moved in just yet, He rang and suggested leaving a king size bed outside the house!! Which I thought was bad service. Obviously I understand he has other jobs to go to and lots to get done but there’s a certain level of service to adhere to especially with a large and expensive product. I eventually arrived just before the delivery guy and he carried the bed up to the property on his own despite offering to help, but then refused to help me take it up to the bedroom. This was fair enough as I know some companies don’t do this but then he left very quickly and was half way down the drive to his van before saying bye which was quite rude and impolite in my opinion.

6 September 2025
Unprompted review
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Reply from Rapyalstores

Hi there, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you’re happy with the bed so far and found it straightforward to assemble.

We’re very sorry to hear about your delivery experience — that’s certainly not the level of service we aim to provide. Our drivers should always deliver within the scheduled time window and ensure communication is courteous and professional. Your comments have been passed to our delivery team for review so we can address this and prevent it happening again.

We truly appreciate your patience and understanding, and we’re glad to hear you’re happy with the bed overall. We hope you enjoy a great night’s sleep once you’ve had the chance to use it!

Rated 5 out of 5 stars

Cannot fault the bed and mattress

Cannot fault the bed and mattress. It came on time and in good condition. The driver was friendly also. I would definitely buy from this company again.

6 September 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Bought a double 4ft6 reinforced bed for…

Bought a double 4ft6 reinforced bed for my nanna, I have to say the bed is lovely, really sturdy and was delivered in 2 days - brilliant service & great quality bed ⭐️⭐️⭐️⭐️⭐️

2 September 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 1 out of 5 stars

Bed arrived damaged

Bed arrived damaged. Partial refund due to the damage offered of less than 1% of the value of the bed and even when refund accepted a sum less than agreed was paid! Alternative of replacement was difficult to arrange. Will not use seller again.

23 August 2025
Unprompted review
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Reply from Rapyalstores

Hi Adrian, Thank you for taking the time to share such detailed feedback. We’re really pleased to hear you’re happy with the bed so far and found it straightforward to assemble.

We’re very sorry to hear about your delivery experience — that’s certainly not the level of service we aim to provide. Our drivers should always deliver within the scheduled time window and ensure communication is courteous and professional. Your comments have been passed to our delivery team for review so we can address this and prevent it happening again.

We truly appreciate your patience and understanding, and we’re glad to hear you’re happy with the bed overall. We hope you enjoy a great night’s sleep once you’ve had the chance to use it!

Rated 5 out of 5 stars

Comfy bed

The delivery was exactly on time and the delivery man was very helpful and friendly and the bed is exactly as described and very comfortable

27 August 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

My bed arrived the next day it was easy…

My bed arrived the next day it was easy to put together and the quality was first rate.cannot rate these guys high enough if I could give them 6 stars I would have

5 August 2025
Unprompted review
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Reply from Rapyalstores

Thank you for your lovely feedback!

Rated 5 out of 5 stars

Great bed and delivery.

Ordered a bed for my son. Was kept up to date with shipping and delivery. Delivery driver was fantastic, I had a text and a email on the day with a 2 hour time slot and the driver called on the way and arrived exactly when he said. He helped me carry the bed into the house. Bed is very comfortable and well put together.

19 August 2025
Unprompted review
Rapyalstores logo

Reply from Rapyalstores

Thank you for your lovely feedback!

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