RARE-ROMANCE™ Reviews 278

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 32 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and aesthetic appeal, with many appreciating the durability and unique designs. People also frequently mention the fast shipping and secure packaging, making the overall purchasing experience very positive. However, some customers experienced issues with delivery, noting that items were not received or took much longer than expected. A few other people also felt that some products arrived in poor condition, mentioning visible scratches or issues with the craftsmanship, particularly with earrings.

What people talk about most

Product

People report positive experiences with product quality. Many consumers praise the good quality of items,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

Clients share positive opinions on delivery service. Many customers are impressed with the speed of shipping,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

informative updates! Fast Shipping! Seems like a friendly Staff! items as described as well! Excellent Overall! Will Order Again.

Rated 5 out of 5 stars

Fast shipping, well packaged. Quality of the item is nice, but not perfect. It looks great tho!! I only wish the links/hoops were soldered for extra safety, open hoops can easily get snugged in clothe... See more

Rated 5 out of 5 stars

The website was easy to navigate and the updates I got on my order were really beneficial. When the chain arrived I was pleased with how light yet durable it is, other chains weigh on my neck througho... See more

Rated 5 out of 5 stars

Website is and has always been straightforward to use and shipping is quick. I purchased their dagger earrings in 2022 and now cross heart hoops(the pair options)? Some time ago for sure, but one of... See more


Company details

  1. Jewellery Designer
  2. Jewellery shop

Written by the company

RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.


Contact info

4.0

Great

TrustScore 4 out of 5

278 reviews

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Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Jewelry is beautiful

Jewelry is beautiful cant wait to get more and get the insurance ppl because my first order didn’t show up and within 24hrs i had anothEr set sent out through the insurance and i got it

7 August 2022
Rated 5 out of 5 stars

The earrings I purchased were the…

The earrings I purchased were the spiked silver heart ones after putting them on I noticed they were much lighter than I thought they would be and when I had a problem with one of the latches it didn't take long for a customer service representative to respond to me a few hours after I wrote an email explaining one of my earring clasps were bent a day after I received the product and it had a problem closing I was immediately sent a new replacement and it's already out for shipment as we speak I don't normally write reviews like this but I had to after I received such good customer service

4 June 2022
Rated 5 out of 5 stars

11/10 stars ⭐️

This was my first time ordering from Rare Romance and I am so obsessed. I am always stealing my boyfriends Rare Romance necklaces and now I finally have one of my own! <3

The jewelry is very well made and high quality with soo many different and unique styles to choose from. I purchased the gold heartbreak necklace with the heavy Cuban chain, and i am NEVER taking it off. The color is a beautiful shade of gold that looks expensive and unique. It is so hard to find affordable, high quality jewelry that people put a lot of hard work and love into. I can tell Rare Romance genuinely cares about their consumers as well as the quality and style of their jewelry. I’m a forever fan. ❤️

4 May 2022
Rated 5 out of 5 stars

Customer for life

Every single piece I have ever purchased has been amazing, and what I call “Wearable Art.” Rare Romance not only has a luxe appearance, but the feel and weight of each piece is perfection; customer service is top notch- this company really does live up to everything stated, and will go WAY out of the norm to make sure you are TOTALLY happy with your purchase. I am a customer for life!

2 May 2022
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

You made my day! Thank you so much for all the love and support. I can't wait to show you what else we have coming 👊🖤

Rated 3 out of 5 stars

Great quality but 0 support

Jewelry is of amazing quality however I only received half of my order. I contacted customer support days ago to no avail not even a response. Quality is great but customer support ain’t it

27 April 2022
Unprompted review
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi Dextrx! Thank for your review! I'm so sorry to hear you didn't get an answer. That is so strange to hear! We strive to answer all our emails within 24 hours. Just checking if you got the right email address there: support@rare-romance.com. Just hit us up again and I will personally make sure to fix this for you! Sorry about that!

Rated 5 out of 5 stars

amazing quality!

amazing quality. ive had the jewelry for about 7 months now and i havent taken it off since i got it, like genuinely. i shower with it on and no rust. it took about 2 weeks for it to arrive which isnt bad in my opinion, the wait was completely worth it. it might be a little pricey for some, but its only because its such good quality. invest in good jewelry!! 100/10

10 April 2022
Rated 5 out of 5 stars

Awesome quality jewelry

This was my first time buying Rare-Romance jewelry, and I’ve for sure not been disappointed. All the stuff is insane quality and I’m confident it will all last for a very long time!

5 April 2022
Rated 5 out of 5 stars

I have not wore them yet but I was sold…

I have not wore them yet but I was sold mainly on the material sign stainless steel as that is durable enough for my liking compared to Other sellers who might have a item I like but just know won’t last. I thought romance would be on there as it was branded on the image of the earring but I don’t care too much about it honestly just thought I would note that.

4 April 2022
Rated 5 out of 5 stars

The fast shipping I've ever seen from a…

The fast shipping I've ever seen from a business! My chain was super well packaged and feels super lux! All my jewelry is 24k gold, so I was skeptic on trying their pieces but my first impression has me blown away. I'm in love and will definitely purchase more pieces in the future!

2 April 2022
Rated 5 out of 5 stars

Awesome jewelry

Awesome jewelry! Prompt delivery and great follow up customer service as well! People are always asking where I get my pieces!

1 April 2022

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