I was a little concerned about the appearance of the wig out of the box, but customer service was outstanding! The online tech gave me great advice on getting the wig to look good by wetting it and ge... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wig itself is very comfortable and realistic, doesn’t feel anything like a wig at all , however the only thing that let me down was the colour wasn’t as expected, there is also a delay with questi... See more
Company replied
The hair piece is very comfortable my only issue is that it could be slightly smaller from front hairline to nape. I have a small head.
Almost a 5 the root is a bit darker than I expected but overhaul nice colour, hair feels really nice and cap is a good fit. I haven’t worn it yet as I need to organise a trim as a bit long for me as I... See more
Company replied
Company details
Written by the company
As stylists and hair professionals, we’ve always believed that hair is more than just a part of someone’s appearance—it’s a source of confidence, an extension of one’s identity. Over the years, we’ve witnessed countless women struggling with hair concerns, whether it’s thinning, damage, or simply the hesitation to try something new due to fear of risks or limitations. These stories touched us deeply. These questions stayed with us, sparking a mission to find a solution. We asked ourselves: What if we could offer women the freedom to explore their unique beauty, without the worry of damaging their hair or losing precious time? This is how Raregen was born. Raregen is not just a brand for human hair products—it’s a promise. A promise to make beauty a form of freedom, unbound by the constraints of hair challenges. Our mission is to provide luxurious, natural human hair solutions that empower women to feel confident and effortlessly express their individuality.
Contact info
ROOM 1303B, 13F., NEW LEE WAH, 99907, Hongkong, Hong Kong
- support@raregenhair.com
- raregenhair.com
4.4
Excellent
55 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Simply amazing natural beautiful wigs
I am simply amazed with Genevieve 🩷cannot believe how she makes me feel!!! She is the BEST EVER! I love all your wigs and will never use another company. The wigs are top quality, natural, lightweight, comfortable and simply gorgeous also
Beautifully packaged. I feel so glamorous and confident especially in time for the festive season. The customer service is second to none and I really feel like part of a caring family. Thank you to all your amazing team and cannot recommend Raregen enough. Thank you for making me feel so special 🩷
26 November 2025
Unprompted review
Reply from Raregen
Thank you so much, Jane, for your beautiful words and heartfelt support. We’re absolutely delighted to hear how much Genevieve means to you and how confident and glamorous she makes you feel. Your kind words about our wigs, packaging, and customer service truly mean the world to our team. Thank you for being part of the Raregen family — we’re so grateful for your trust and recommendation. 💗
Best wigs ever
Best wigs ever! Natural and light! I have been wearing them for years and only buy this brand and one other.
28 December 2024
Reply from Raregen
Thank you very much.
Reply from Raregen
Thank you very much.
Lovely wig which came with a stand…
Lovely wig which came with a stand nicely packaged. Love the colour too
14 December 2024
Reply from Raregen
Thank you very much.
Best wigs I’ve ever tried
Best wigs I’ve ever tried! Fast delivery, exceptional quality😍
2 January 2025
Unprompted review
Reply from Raregen
Thank you very much.
Reply from Raregen
We apologize for the less-than-ideal shopping experience. Our team has tracked the logistics and found that the order was placed on December 21st, and the package was signed for on December 31st. Due to the Christmas and New Year holidays, the shipping time was indeed slower than usual. We apologize for this and will continue to improve our logistics in the future.
Raregen Team
Color variation too much
The hair was very nice. The only reason I gave 3 stars is due to the VAST difference in the actual color of the wig. The picture on the site was a fabulous warm brown with subtle highlights. The actual wig was very dark with stark bright highlights. The customer service experience was very good and I was able to return easily.
17 December 2024
Reply from Raregen
Thank you for your feedback. Since the color of the wig is hand-dyed, there may be some differences in the color due to lighting conditions and variations in screen displays. We will do our best to control the color discrepancies in the future. We apologize for any negative shopping experience this may have caused.
Raregen Team
Amazing quality and wonderful service.
Before I placed my order my questions were answered via whatsapp. I place my order and within days I received my package, the quality of the hair is high quality, the wig came beautifully packaged with a satin bag, wig caps, a wig grip and a wig stand. My wig was customised to fit my head, its a perfect fit. I honestly couldn't fault this company and will be placing another order with them soon.
28 December 2024
Unprompted review
Reply from Raregen
Thank you very much.
The color is not was was pictured at…
The color is not was was pictured at all there’s barely any routing in the color second, I did a custom fit, and the wig fits over my ears
14 December 2024
Reply from Raregen
Thank you for your feedback. Regarding the cap size of our wigs, we have recently made some optimizations and adjustments. We also have your head circumference on file, and our team will contact you next week. We would be happy to send you a new design of the wig for a free trial and welcome your feedback. Improving the quality of our products has always been our ongoing goal.
Raregen hair team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.