Rare Lab Reviews 31

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

DO NOT ORDER FROM RARELAB. THE WORST COMPANY I’ve ever had to encounter with. Ordered shoes from Rare Lab on May 8th, and they finally arrived on June 10th. Customer service was incredibly rude and ar... See more

Rated 5 out of 5 stars

The fresh trainer smell never gets old! Firstly, the attention to detail in terms of customer service, updates and overall experience was first class. I had queries which they were prompt in answering... See more

Rated 1 out of 5 stars

Really bad experience. Please be careful. Any other reviews that go into detail of experience just get flagged by Rare Lab and deleted…..

Rated 5 out of 5 stars

This rating is for RARE themselves not the courier company used. Very personal touch with great communication throughout the process. Even when dealing with the awful, as usual, Evri who just cann... See more

Company replied

Company details

  1. Shoe shop

Written by the company

The UK’s number one platform for exclusive trainers. Shop the latest releases with ease. Guaranteed authenticity with every trainer purchase.


Contact info

3.0

Average

TrustScore 3 out of 5

31 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 5 out of 5 stars

I normally order from stock x but…

I normally order from stock x but decided to order from here as there based in England. Website very easy to navigate and receive my order very quick. No problems at all.

7 September 2022
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Reply from Rare Lab

Hi Kirsty,

Thank you for taking the time to leave such positive feedback. We appreciate you supporting UK businesses. We hope to see you again soon.

Rare Lab Team

Rated 5 out of 5 stars

So happy with the overall experience…

So happy with the overall experience shopping here and of course the trainers, I can’t wait to order myself some more later tonight.

6 September 2022
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Reply from Rare Lab

Hi Isabella,

Thank you for taking the time to leave such positive feedback. We are happy to see returning customers and appreciate your support.

Rare Lab Team

Rated 5 out of 5 stars

The best customer service and legit…

The best customer service and legit items.

5 September 2022
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Reply from Rare Lab

Hi Robert,

Thank you for taking the time to leave such positive feedback. We understand the items sold on Rare Lab are limited and expensive which is why we ensure all items are authentic. We hope to see you again soon.

Rare Lab Team

Rare Lab Team

Rated 5 out of 5 stars

Good service from start to finish

Good service from start to finish. Made the buying experience so easy.

1 September 2022
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Reply from Rare Lab

Hi Kobi,

Thank you for taking the time to leave such positive feedback. We hope to see you again soon.

Rare Lab Team

Rated 5 out of 5 stars

Rare Lab is legit 💯 shoes arrived…

Rare Lab is legit 💯 shoes arrived today double boxed and in perfect condition. I followed advice from customer service staff Darren and selected half size up. Thanks for recommendation as they fit perfectly. Darren was a pleasure to deal with he was very knowledgeable and provided me with a fantastic service I wouldn’t of got anywhere else. Prices are competitive and everything is authentic. You have to watch out for the stores that are cheaper as you get scammed. 💯 shop with these guys for the real deal.

31 August 2022
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Reply from Rare Lab

Hi Sayer,

Thank you for taking the time to leave such positive feedback. We hope to see you again soon.

Rare Lab Team

Rated 5 out of 5 stars

Bought a pair of Yeezys for my daughter…

Bought a pair of Yeezys for my daughter and she loves them. Quick delivery and responsive customer service. Site is easy to navigate and straightforward.

30 August 2022
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Reply from Rare Lab

Hi Joan,

Thank you for taking the time to leave such positive feedback. We hope to see you again soon.

Rare Lab Team

Rated 5 out of 5 stars

Amazing 🤩 thank you too quality and…

Amazing 🤩 thank you top quality and lots of choice can’t wait to buy a pair of the wave runners next

30 August 2022
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Reply from Rare Lab

Hi Wesley,

Thank you for taking the time to leave such positive feedback. We hope to see you again soon.

Rare Lab Team

Rated 5 out of 5 stars

Love them thank you so much 😊…

Love them thank you so much 😊 excellent all round would recommend.

29 August 2022
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Reply from Rare Lab

Hi Amy,

Thank you for taking the time to leave such positive feedback. We hope to see you again soon.

Rare Lab Team

Rated 5 out of 5 stars

Bought 3 pairs of Yeezys from these…

Bought 3 pairs of Yeezys from these guys shipping took a little longer but was worth the wait and got them faster then ordering elsewhere. Everything about these guys is legit and top quality trainers.

28 August 2022
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Reply from Rare Lab

Hi Asif,

Thank you for taking the time to leave such positive feedback. We hope to see you again soon.

Rare Lab Team

Rated 5 out of 5 stars

First purchase from Rare Lab

First purchase from Rare Lab, customer service was second to none. My Yeezys arrived quickly they came double boxed to ensure no damage and I was kept informed throughout were my order was. The Yeezys were much better quality then I was expecting I think the Yeezy Analogs look really good in person. Everything checked out legit when I decided to complete a legit check on the legit check app as I was nervous ordering from a company I haven’t heard off before but everything came back as authentic ✅. I will be recommending to everyone. Thank you for a fantastic service! and can’t wait for my next order.

27 August 2022
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Reply from Rare Lab

Hi Sarah,

Thank you for taking the time to leave such positive feedback. We hope to see you again soon.

Rare Lab Team

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