Rarewaves Reviews 14,080

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive selection of products and the competitive pricing, often finding items that are rare or more affordable than elsewhere. The ordering process is generally described as easy, and many appreciate the excellent customer service, highlighting quick responses and effective problem resolution. Products typically arrive well-packaged and in good condition, with many consumers expressing satisfaction and a desire to continue shopping with the company. However, some people were dissatisfied with the delivery service, citing slow shipping times, a lack of tracking information, and orders arriving in multiple, unannounced shipments. There were also instances where orders were lost in transit, leading to frustration, and some customers experienced issues with customs fees due to separate international shipments.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the great selection and competitive prices,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Price

Customers had positive experiences with price, consistently finding items at affordable, fair, and... See more

Order

People report ambiguous experiences with order, with many customers praising the easy ordering process, fair... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting its efficiency and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves selection of movies is top shelf at competitive rates. The only minor downside was not being able to track parcels. A whole world away in New Zealand, where supply chains come to die, we get... See more

Company replied

Rated 4 out of 5 stars

Great selection of products, website is easy to use and I've never had exprienced any lag or drop out. Comms are good as well. Prices are on the whole reasonable and include postage so no surprises at... See more

Company replied

Rated 5 out of 5 stars

This item arrived early on 08/06/2026. The item came sealed and well packaged, the cd case, information booklet, back insert and cd, all came in pristine condition!!!. The cd plays perfectly and sound... See more

Company replied

Rated 5 out of 5 stars

The items were shipped separately so they did not come at the same time but everything came and was undamaged upon arrival. I am really glad to be able to shop at Rarewaves and find rare DVDs/Blu-rays... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #41 of 46 best companies in Book shop
  3. #13 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #55 of 60 best companies in Music shop
  6. #23 of 26 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Simple and efficient

Simple and efficient. Needed a info so I contacted the site and quicly received an answer with everything I wanted to know.
Thank you.

12 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for a fabulous review!
We are so pleased we have been able to provide such a great shopping experiences.
We really value your custom & hope you'll shop with us again soon.
All the best,
Customer Care Team

Rated 5 out of 5 stars

Good value product

Good value product. Good, responsive (by email) customer service. The delivery is by Whist, soconded by Royal Mail, I believe. Only slight negative is that it took 7 or more full working days for my orders to arrive.

12 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Thanks for your great review!
We are really pleased we could help out when you needed it.
All the best,
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Consistent & the best prices!

Perfect service & the best prices!!!

14 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks for leaving us a 5 star review.
Great to hear that you have found some great products at fab prices.
Have a lovely day!
Best wishes,
Rarewaves

Rated 2 out of 5 stars

Good prices but there is no filter by…

Good prices but there is no filter by subtitles language...

11 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hello there,

Thanks so much for taking the time to leave us a review, we really do appreciate the feedback and will pass this on to the relevant teams.

We are always striving to improve our services so we really do welcome your comments.

Best Wishes,
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Delivered as expected

Delivered as expected, awsome

14 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks for your great review, we appreciate it!
Enjoy!
All the best,
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Excellent service

Excellent service. I've used many times and will definitely use again. Great deals.

13 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks for your great review, we appreciate it!
It is great to hear you will shop with us again.
All the best,
Rarewaves

Rated 5 out of 5 stars

Great on-line store !!

Great on-line store !!! Highly recommended !!!

10 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Never had problems with shipping

Never had problems with shipping, prices are good

14 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks for leaving us a 5 star review.
Great to hear that you have found some great products at fab prices.
Have a lovely day!
Best wishes,
Rarewaves

Rated 4 out of 5 stars

Good company to deal with excellent…

Good company to deal with excellent choice and genre of music,all items I've chosen in great condition ,well packaged and sealed.
only concern is the length of time for delivery It's mostly 2-3 weeks ?

14 May 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

The items were delivered on time

The items were delivered on time, carefully packaged and no issues whatsoever

7 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
We really appreciate your review, thank you.
Have a great weekend and enjoy the music!
Kind regards
Customer Care Team
Rarewaves

Rated 1 out of 5 stars

Awful, orders never arrived

Awful, Two times I placed an order and they never arrived

14 May 2026
Rarewaves logo

Reply from Rarewaves

Hello there,

Thank you for your review.

We are so sorry to hear you have been left feeling disappointed with your order and we would really like to help resolve this.

We have your contact details and our Customer Care Team will be in touch shortly, to offer assistance.
Apologies again for the inconvenience caused and we look forward to talking to you soon.

Kind regards
Customer Care Team
Rarewaves

Rated 5 out of 5 stars
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for a fabulous review!
We are so pleased we have been able to provide such a great shopping experiences.
We really value your custom & hope you'll shop with us again soon.
All the best,
Customer Care Team

Rated 3 out of 5 stars

Great prices and product range but tracking an order is poor

I had placed an order for 6x CD's on the 1st June.
On the 4th of June the order was updated with tracking information etc with a company called Whistl who I am not familiar with.
On the 6th June the order status showed that the order was now with Royal Mail and to date (at the time of writing this) the order still states it is with RM despite part of the order being received as per below.

On Tuesday 9th I had lost patience and contacted Rarewaves to ask what was going on. I immediately received a reply which was great. At the very same time Royal Mail delivered the package, however it was only 4 of the 6 CD's.

Order tracking needs to be a LOT better because it seems to be useless for the customer. There is just a Whistl tracking ref on my order, which is useless as there should be an RM one that the customer can use. It is very simple. So if I haven't received anything by tomorrow I'll have to turn to customer support (who have been great) to ask for help on my remaining 2 CD's.

1 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hello there,

Thanks so much for taking the time to leave us a review, we really do appreciate the feedback and will pass this on to the relevant teams.

We are always striving to improve our services so we really do welcome your comments.

Best Wishes,
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Quick support and great service

I had ordered two vinyls and received them in two separate packages. This resulted in double customs handling fee as I live within the EU. After emailing the Rarewaves support they promptly issued a refund for the customs fees and resolved all the additional costs that were added to my purchase.

I can highly recommend buying your vinyls from Rarewaves and will certainly do it again!

11 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Thanks for your great review!
We are really pleased we could help out when you needed it.
All the best,
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great customer service

Great customer service. Very reactive. Kudos !!!

11 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for leaving such a positive review.
I am really pleased to hear our team were on hand to offer support when it was needed.
If there is anything else we can help with, please just let us know.
All the best,
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Had a great purchasing experience with…

Had a great purchasing experience with Rarewaves. I ordered Michael Jackson's *Dangerous* vinyl album from the UK to the Philippines, and it arrived in excellent condition.

While the packaging included cardboard protection and a layer of bubble wrap, it felt a bit thin for an international vinyl shipment. Fortunately, the record was well-protected and arrived without any damage.

The vinyl plays beautifully, with no warping or issues affecting playback. Overall, I'm very happy with the purchase and would gladly order from Rarewaves again.

13 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

A gem of a find

I was nervous the first time that I bought reduced price vinyl from Rarewaves but the quality has been excellent. I have placed several orders with them so far. Expect orders to be delivered across more than one shipment but it is well worth the extra wait.

6 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for a fabulous review!
We are so pleased we have been able to provide such a great shopping experiences.
We really value your custom & hope you'll shop with us again soon.
All the best,
Customer Care Team

Rated 5 out of 5 stars

Great Support and Wide/Large Catalog

Outstanding customer service and support after the order. Very reasonable prices on music CDs and a huge selection. Many deals can be found depending upon your interests and patience researching the catalog online. Has been my Go-To musical source for the past 5+ years.

6 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks for your great review!
We are really pleased we could help out when you needed it.
All the best,
Customer Care Team
Rarewaves

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