Rarewaves Reviews 14,074

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive selection of products and the competitive pricing, often finding items that are rare or more affordable than elsewhere. The ordering process is generally described as easy, and many appreciate the excellent customer service, highlighting quick responses and effective problem resolution. Products typically arrive well-packaged and in good condition, with many consumers expressing satisfaction and a desire to continue shopping with the company. However, some people were dissatisfied with the delivery service, citing slow shipping times, a lack of tracking information, and orders arriving in multiple, unannounced shipments. There were also instances where orders were lost in transit, leading to frustration, and some customers experienced issues with customs fees due to separate international shipments.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the great selection and competitive prices,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Price

Customers had positive experiences with price, consistently finding items at affordable, fair, and... See more

Order

People report ambiguous experiences with order, with many customers praising the easy ordering process, fair... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting its efficiency and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves selection of movies is top shelf at competitive rates. The only minor downside was not being able to track parcels. A whole world away in New Zealand, where supply chains come to die, we get... See more

Company replied

Rated 4 out of 5 stars

Great selection of products, website is easy to use and I've never had exprienced any lag or drop out. Comms are good as well. Prices are on the whole reasonable and include postage so no surprises at... See more

Company replied

Rated 5 out of 5 stars

This item arrived early on 08/06/2026. The item came sealed and well packaged, the cd case, information booklet, back insert and cd, all came in pristine condition!!!. The cd plays perfectly and sound... See more

Company replied

Rated 5 out of 5 stars

The items were shipped separately so they did not come at the same time but everything came and was undamaged upon arrival. I am really glad to be able to shop at Rarewaves and find rare DVDs/Blu-rays... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #41 of 46 best companies in Book shop
  3. #13 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #55 of 60 best companies in Music shop
  6. #23 of 26 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A good experience with this seller

A good experience with this seller. The album was out of stock due to high demand, but I got notified as soon as the stock arrived and received the cd in perfect condition soon after

20 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 3 out of 5 stars

Good stock of vinyl, but...

Good stock of vinyl, sometimes very expensive for the rarer albums.

19 May 2026
Rarewaves logo

Reply from Rarewaves

Hello there

Thanks so much for taking the time to leave us a review.

We're sorry to hear that you felt our pricing was expensive. We continually review our costs to ensure we offer the best value we can, and we appreciate you taking the time to share your perspective.

Have a great weekend!

Best Wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great service as always.

Great service as always.
Quick delivery and great price.
Thanks again.

19 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Customer service

My order was delayed through no fault of seller contacted him a got an immediate response and courteous nice to have the personal touch when dealing with customers no hesitation in doing business again William Shea Kilkenny Ireland

18 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

I tried and found it

I could find the music i was looking for at a fair price and a reasonable shipping.
And being able to choose among a wide cataloge.

12 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Very good catalogue

Very good catalogue, good prices, low shipping fares, intesting discount policies and reasonable delivery times. Repeat customer.

19 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

5 stars for 99% of the orders

5 stars for 99% of the orders
1 star for one order which has not been delivered as ordered and for which refund process is a nightmare

19 May 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Cheap and easy

Great cheap prices, fast shipping to international, fast and helpful customer service.

18 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Very good!

Had the newly-announced item I wanted, it was easy to order, they kept me updated via email, and the item arrived packaged well.

20 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Great selection

Great selection of CD's ,DVDs and LP's

18 May 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 1 out of 5 stars

I didn’t get my shipment

I didn’t get my shipment it. Also I think my shipment is lost no tracking number. No nothing.. This is not the good way to trade a new customer. This is my first and last time I from your website I’m sorry.

21 May 2026
Rarewaves logo

Reply from Rarewaves

Hello there

Thank you for your review.

We are really sorry to hear this.

We have your contact details and our Customer Care Team will be in touch shortly, to offer assistance.

Apologies again for the inconvenience caused and we look forward to talking to you soon.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Perfect reliable service ans support

Perfect reliable service ans support, inspight a too long delivery

11 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

great company

great company

19 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great customer service

Great customer service
Great products
Took a little time but not so bad

18 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great service

Great service. Quick delivery. Cheap pricing for CD'S that I'm unable to find elsewhere.

21 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

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