Rarewaves Reviews 14,077

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 3,821 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the impressive selection of products and the competitive pricing, often finding items that are rare or more affordable than elsewhere. The ordering process is generally described as easy, and many appreciate the excellent customer service, highlighting quick responses and effective problem resolution. Products typically arrive well-packaged and in good condition, with many consumers expressing satisfaction and a desire to continue shopping with the company. However, some people were dissatisfied with the delivery service, citing slow shipping times, a lack of tracking information, and orders arriving in multiple, unannounced shipments. There were also instances where orders were lost in transit, leading to frustration, and some customers experienced issues with customs fees due to separate international shipments.

What people talk about most

Product

Clients share positive opinions on product, often highlighting the great selection and competitive prices,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising fast delivery,... See more

Price

Customers had positive experiences with price, consistently finding items at affordable, fair, and... See more

Order

People report ambiguous experiences with order, with many customers praising the easy ordering process, fair... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting its efficiency and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves selection of movies is top shelf at competitive rates. The only minor downside was not being able to track parcels. A whole world away in New Zealand, where supply chains come to die, we get... See more

Company replied

Rated 4 out of 5 stars

Great selection of products, website is easy to use and I've never had exprienced any lag or drop out. Comms are good as well. Prices are on the whole reasonable and include postage so no surprises at... See more

Company replied

Rated 5 out of 5 stars

This item arrived early on 08/06/2026. The item came sealed and well packaged, the cd case, information booklet, back insert and cd, all came in pristine condition!!!. The cd plays perfectly and sound... See more

Company replied

Rated 5 out of 5 stars

The items were shipped separately so they did not come at the same time but everything came and was undamaged upon arrival. I am really glad to be able to shop at Rarewaves and find rare DVDs/Blu-rays... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #41 of 46 best companies in Book shop
  3. #13 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #55 of 60 best companies in Music shop
  6. #23 of 26 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 1 out of 5 stars

This item is rubbish

This item is rubbish, radio keeps breaking up and will not hold a station. Not able to read the digital display screen as the type is so small.

18 May 2026
Rarewaves logo

Reply from Rarewaves

Hi Linda

Thank you for your review.

We are sorry to hear you are having issues with the product you purchased.

We have your contact details and our Customer Care Team will be in touch shortly, to offer assistance.

Apologies again for the inconvenience caused and we look forward to talking to you soon.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Surf on over to Rarewaves

I order from Rarewaves regularly, and they've always provided excellent service. The ordering process is easy, and the items always arrive on time. On the occasions when I've had to contact customer services, my enquiry has been dealt with efficiently. I would recommend Rarewaves to others.

13 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

My experience

Very quick response from Support and good selection of rare/rare only in Europe manga

5 June 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

I swiftly found just the album I was…

I swiftly found just the album I was searching for via Rarewaves. Their catalogue is comprehensive and their prices reasonable. They regularly update on the order and deliver quickly. Highly recommended.

20 April 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

I ordered four films

I ordered four films, they were shipped quickly. My only issue was they were sent in a padded envelope together and the corners were all a little dinged up and one slipcover had a hole punched through it. I'd have preferred they shipped in a box just for extra protection.

18 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great stuff

Good stuff!

18 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks for your great review, we appreciate it!
Enjoy!
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

brilliant service

I purchased status quo live at Hammersmith 79, the cd came within 2 days brilliant service

18 May 2026
Rarewaves logo

Reply from Rarewaves

We really appreciate your review, thank you.
Have a great day!
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Unbelievable Service

This company honoured a massive pricing error that occurred when they launched their new site. I was fully expecting to see my order cancelled. They shipped my order, well packed, to Canada at the discounted price. For that level of decency and service, they deserve our business.

18 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

uncertain date of delivery

Very hard to find out when my package will be delivered. Google's estimate was missed it by 2 weeks.-
Other than that, I got my package and what I requested.

11 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 3 out of 5 stars

Products received but delivery could be better

I got the products I ordered, but the delivery was not without problems. I was not informed that the products were shipped in multiple shipments and I didn't get any tracking codes to monitor the delivery. Due to this there were delays and extra hassle with customs declaration etc.

11 May 2026
Rarewaves logo

Reply from Rarewaves

Hello there

Thanks so much for taking the time to leave us a review, we really do appreciate the feedback and will pass this on to the relevant teams.

We are always striving to improve our services so we really do welcome your comments.

Best Wishes,
Sophie
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Verry good

Verry good. The online site could be better & I would hope its layout is improved in time & im not a fan of dynamic pricing however I will buy from the again & highly recomend them

3 February 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Super ok

Super ok ! For the package (cd or vinyles) and the shipping to your house

15 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Sophie
Rarewaves

Rated 5 out of 5 stars

This is simply THE BEST shop for music and films

This is simply THE BEST shop for CDs, Blu-rays and other stuff like this. I have ordered many things from them and it always arrived nicely packaged, for a great price and completely new. If there was an issue it was immediately resolved by their great customer service. I am completely satisfied customer and I wish Rarewaves never ends.

12 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Reliable service,postage option is…

Reliable service,postage option is appreciated, good range of music and blurays

15 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

All good

All good. Easy to order and good price.

15 May 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Was sent very fast

Was sent very fast. When sending a email to ask for questions had a quick reply. And product arrived with no damage to the box.

15 May 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

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