Rarewaves Reviews 

14,662
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,864 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of media products, noting that the prices are extremely competitive and affordable compared to rival sellers. Buyers regularly mention the helpful support team, explaining that staff members resolve issues promptly and efficiently when things go wrong. Shoppers also appreciate the sturdy packaging, which generally keeps records and discs safe during transit. However, some people mentioned that shipping times could occasionally be quite slow or face unexpected delivery delays. A few consumers also noted occasional problems with damaged goods or unhelpful customer service interactions.

What people talk about most

Product

Customers report widespread satisfaction with product availability, frequently praising the great selection... See more

Delivery service

People report ambiguous experiences with delivery_service, noting a wide split in satisfaction. While many... See more

Price

Users describe widespread satisfaction with the competitive and affordable prices offered across a wide range... See more

Order

Reviewers share mixed feedback about their order experiences. While many customers praise the quick delivery,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful staff.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of vinyl at very good prices. Have purchased a number of times from here. The only thing I would say is delivery is quite slow (in my experience, 6-9 days) so if you're in a rush order... See more

Company replied

Rated 5 out of 5 stars

Great range, great prices. Slowest delivery ever, but the low freight charges make up for that. Have received damaged vinyl, but customer service always follow up and replace or refund. Must say, I've... See more

Company replied

Rated 5 out of 5 stars

My order for a Fleetwood Mac vinyl didn’t arrive after waiting a month, which was unusual as I have ordered many items from them in the past which have always arrived within a few weeks. I contact... See more

Company replied

Rated 5 out of 5 stars

After waiting quite a while for delivery we got in touch with Ravewaves and found that the item had gone missing duringpostage, so they kindly and efficiently resolved this by sending out another dvd... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #42 of 46 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #8 of 10 best companies in Discount shop
  5. #55 of 62 best companies in Music shop
  6. #23 of 27 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(14,662)

3,964 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go to site to buy records

My go to site to buy records. It’s not Amazon, delivery is not next day! Sometimes can take around 10 days but always turn up, prices always great, good rewards scheme.
Regular discount codes ….
Plus they have loads of the stuff I like that nobody has heard of 😂

6 August 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a DVD on the 12 of August and…

I ordered a DVD on the 12 of August and I am still waiting for this to arrive I don't think they have sent it out so I have had to open a case with eBay to get my money back. So I will say to everyone do not order with this company as you will not get your order and they take a long time to get any email from them.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Great deals for the 2 for £30 for…

Great deals for the 2 for £30 for selected 4ks, i decided to make the most out of this offer for my birthday. I placed an order over a month ago and still have no update or received any tracking information for one of the films. I saw they ship things out at different times depending on stock etc, I followed up with emails asking for updates and still haven’t received any information or updates for my order with the final film. The others arrived gradually, but considering it’s been almost 20 business days almost double the expected time to receive and order without any of the above is not acceptable. Seeing the reviews now as well doesn’t give me much faith. Deeply disappointed

16 August 2026
Unprompted review
Rated 2 out of 5 stars

Purchased of Star Wars Micro Galaxy…

I purchased the Star wars Micro Galaxy Squadron The Hex two weeks ago. I contacted them a week after since I had not received any tracking info. They didn't respond to my email. It finally arrived to a little battered since they didn't take the time to safely package my order. As a collector this is unacceptable. I do not recommend this seller if you're ordering something like this.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

High quality customer service

High quality customer service. Have ordered CDs, DVDs and books. The items arrive well packaged and as described on website. The one occasion that an item I ordered did not arrive Rarewaves offered to send me a replacement DVD or a full refund - the replacement DVD was delivered safely. Items sold by Rarewaves are priced competively and I would recommend anyone wishing to buy a CD or DVD to check out their website.

15 August 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for a fabulous review!
We are so pleased we have been able to provide such a great shopping experiences.
We really value your custom & hope you'll shop with us again soon.
All the best,
Shane
Customer Care Team

Rated 5 out of 5 stars

Great service

Great service, simple to order, despatched quickly and although Royal Mail took a while to deliver, when I contacted rarewaves to say I hadn’t received my order they offered to send a replacement.

6 August 2026
Unprompted review
Rated 1 out of 5 stars

Waste of time

They offered a set of legami pens on amazon great price, then surprise, surprise suddenly no stock or technical issues bullshit.. if i had not gone through amazon i doubt I would have gotten a reply.

Another one of those companies offering great deals, then cancelling just to get the traffic.. AVOID

16 August 2026
Unprompted review
Rated 2 out of 5 stars

Unreliable, cancel orders on a whim

They cancel orders with no explanation. My recent order was not sent and the only way I found out was by checking status. If they made a mistake and can't fulfill the order, they should have the courtesy of messaging and informing.

16 August 2026
Unprompted review
Rated 1 out of 5 stars

DODGY

Ordered some vinyl. Despite going past the delivery time, nothing has arrived. No response to emails either. DODGY!!!!

17 August 2026
Unprompted review
Rated 1 out of 5 stars

Cancelled order for no reason,no…

Cancelled order for no reason,no explanation why order was cancelled either,pretty poor show.Have read many reviews stating that this company is renown for not completing orders even though they take your money,many Amazon reviews for 1*. Would recommend using another company for sure,Awful,if I could have given zero stars I would have.

17 August 2026
Unprompted review

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