Rarewaves Reviews 

14,865
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,906 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the vast selection of hard-to-find movies, books, and music items, praising the very competitive prices and regular special discount offers. When issues arise, people find the customer service team to be exceptionally helpful, responsive, and quick to offer replacements or full refunds. However, some customers also noted that shipping can take a while, and the lack of tracking information for certain packages can be quite frustrating. A few other people also felt that communication regarding split orders and delivery delays could be improved to provide a much smoother overall experience.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wide range of hard-to-get... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some praising prompt shipping and good packaging... See more

Price

Reviewers mention positive feedback about price, noting extremely competitive pricing across a broad... See more

Order

People report ambiguous experiences with order processing, marked by significant disagreement among... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing support agents as quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves offer extremely competitive pricing for their CDs. As others state, delivery isn't the quickest, but the CDs did arrive within their stated delivery time. The only reason I haven't left a 5*... See more

Company replied

Rated 4 out of 5 stars

The range of Blu-rays on Rarewaves is unequivocally unmatched. Shipping is easy and while some pricing is a little high, a lot of it is reasonable and specials are common. My only issue is that commun... See more

Company replied

Rated 4 out of 5 stars

Great Selection, Good Prices, Good Sales, Loyalty points, Free Shipping, Whats not to like. Descriptions of items especially vinyl as to which pressing and colour of vinyl etc..could be better so 4... See more

Company replied

Rated 5 out of 5 stars

High quality customer service. Have ordered CDs, DVDs and books. The items arrive well packaged and as described on website. The one occasion that an item I ordered did not arrive Rarewaves offered t... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #42 of 47 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #57 of 64 best companies in Music shop
  6. #24 of 28 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(14,865)

3,879 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fine Company

Always have a fine experience with Rarewaves. Have the dvds I cannot get in the US. Shipping is fast and customer service is great.

4 August 2026
Rated 5 out of 5 stars

Good!

Nice experience, they do deliver, have good prices and nice support. The packing could use some work though

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Delivery is slightly longer than I…

Delivery is slightly longer than I would like, but the Blu-rays themselves arrived in great condition and the combined 10% discount with 2 for £30 offer meant that each 4k bluray was only £13.50 with free delivery.

4 August 2026
Rated 5 out of 5 stars

Their support team is AWESOME

Their support team is AWESOME, which is really rare in today's Internet shopping.
Regardless of the issue or question, you will get the best possible outcome !!

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Very good experience

Products were as described, delivery was relatively fast considering I live in a different country. When I had a little issue the customer service was fast in responding. I recommend it.

26 August 2026
Unprompted review
Rated 3 out of 5 stars

Good price, poor shipping.

Price was great, the 4K Blu-Rays I ordered were received in perfect condition. However, the shipping was terrible. I know it's free, so hard to complain too much but it took forever, customer service did help somewhat to say that they confirmed it dispatched. But, it would be nice to offer a tracked service. Quite frustrating for an order to take ages and also have no idea where it is in the process.

4 August 2026
Rated 5 out of 5 stars

Happy with Rarewaves

Grat selection, good prices, records arrive in Serbia, albeit with a slight delay, but they arrive without damage. I have yet to find a better place to buy vinyls and CDs.

4 August 2026
Rated 5 out of 5 stars

Great stuff

I didnt have to pay extra fees to the shipping company! Dont know how they circumvented the new rules that adds 3€ for every package, maybe because they sent the movies separately? Either way it was worth it. Good prices and overall a great selection of movies.

4 August 2026
Rated 5 out of 5 stars

Apologizes.

Good night,

I was a bit fascinated about the perfect Sonic figure when I meet Rarewaves. There I found more than I was searching for. To be more precise, I did pardon my past by treating old traumas.

I'm sorry to do not extend my review. I paid so few by the transport of the package (only 6 pounds I guess) that I am still worried about its safety. I hope everything goes as planned. See you on the review of the products.

Be well.

Cordialy,

Rossano Rossatto.

4 August 2026

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