Rarewaves Reviews 

15,061
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,973 reviews, reviewers overwhelmingly had a great experience with this company. Consumers truly love the vast selection of movies, music, and physical media items available at very budget-friendly and competitive prices. Reviewers frequently highlight the friendly customer service as exceptionally helpful, kind, and responsive when handling various inquiries and support requests. However, some people mentioned that international orders can take a long time to arrive and frequently lack proper tracking information. Furthermore, customers also noted that larger orders are sometimes shipped in separate batches across multiple packages instead of arriving together in a single shipment, which can cause some extra inconvenience.

What people talk about most

Product

Consumers find product to be positive, highlighting a wide selection of items and competitive pricing.... See more

Delivery service

People report ambiguous experiences with delivery service, balancing between praise and frustration. Many... See more

Price

Customers consistently note positive experiences with price, highlighting budget-friendly costs, great... See more

Order

Users describe ambiguous interactions with order, highlighting a stark mix of very positive and frustrating... See more

Customer service

Clients share positive opinions on customer service, highlighting fast and helpful responses from the support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They always dispatch slow and it arrives slow, in parts or not at all. Because of this, it's always a tense experience getting from Rarewaves but the trouble is they're the single most best resource... See more

Company replied

Rated 4 out of 5 stars

Can’t really complain. Great prices. Arrived as expected with no damage. Only real issue was the lack of tracking info. When you order $400 worth of anything and have to wait 4x weeks (to Australia) w... See more

Company replied

Rated 4 out of 5 stars

Being in Australia I have to order a lot of physical media from overseas , as we have limited places to purchase from or we don’t get all the releases here. Rarewaves.com makes it possible to be able... See more

Company replied

Rated 5 out of 5 stars

Buyer from New Zealand here! Amazing Customer Service that had speedy and reliable comms. Solid process and the international shipping was a more than fair rate and quick enough for the cost.... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #43 of 47 best companies in Book shop
  3. #13 of 17 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #55 of 62 best companies in Music shop
  6. #23 of 27 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(15,061)

4,096 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order # 652250 Alias - Remastered/Extra Tracks 2012 Edition CD

This item arrived early on 15/09/2026. The item came sealed and well packaged, the cd case, information booklet, back insert and cd, all came in pristine condition!!!. The cd plays perfectly and sounds excellent!!!. A great priced item and good value for money!!!. Thank you for the very prompt and courteous service provided, a reliable and recommended seller that provides great customer service, communication and delivery times. A pleasure doing business with you!!!. Thank you!!!.

15 September 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your fantastic feedback!
We’re thrilled to hear everything went well with your order.
We really appreciate you choosing Rarewaves and hope to see you again soon.
Kind regards,
Shane
Customer Care Team

Rated 2 out of 5 stars

I know you're one of the best…

I know you're one of the best worldwilde seller and you have lot of customers but on this particular order i have few complain.
In first part you don't send me back a confirmation order mail.
No tracking number... for an order of more than 100 Dollars.
One mounth later i ask you where is my order ? and you refund me without any explaination. Items i ordered was very rare and limited, i expected to receive them. But it was not the case this time.

18 August 2026
Rated 5 out of 5 stars

When my original order got lost by…

When my original order got lost by Royal Mail, Rarewaves promptly sent me a replacement. Really good communication and customer service

15 September 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves and for your lovely review!
We really appreciate your support.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

Worth it

As described, fast shipping, great value.

18 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your wonderful review!
We’re really pleased to hear you had a great experience shopping with Rarewaves.
Your feedback is very much appreciated.
Kind regards,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Amazing service!

Amazing service!

Fantastic company that I'd highly recommend. Had an issue with a product and they could not have been more helpful in resolving it.

15 September 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for your lovely feedback!
It’s fantastic to hear that you’re happy with your purchase and our service.
We really appreciate you choosing Rarewaves.
Kind regards,
Shane
Rarewaves

Rated 1 out of 5 stars

I was all for Rarewaves up until July

I was all for Rarewaves up until July, sure they take 2 weeks to deliver the goods as standard, but i didn't mind that when taking in to consideration the discounts. But since July they have gone totally down hill in my estimation, as you take a gamble as to whether you will actually receive the order.

So you put an order in, wait 2 weeks and nothing arrives. You speak to CS and they all too happy to reship a replacement, another 2 weeks go by and nothing arrives. You speak to CS again and they just refund you. This has happened twice now and very nearly could be a third time. What is the point of ordering with them if its 50/50 chance of actually getting the item? I'm suspicious as to whether they actually sent them in the first place.
The items i didn’t get i just went elsewhere and had them in 2 days.

I'd sooner go to HMV or Zavvi and get the order with tracking and likely have it in hand in 2 days.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

What made your experience great. I got to do what they told me I could

What made your experience great? What is this
company doing well? Remember to be honest,
helpful, and constructive!

These are the questions being asked.
You can buy what they advertise on their site, for a fair price, even to Norway. What else do you need? I just want to leave the stars here.

14 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your 5-star review!
We’re delighted to know you had a positive experience with us.
We truly appreciate your support and hope to see you again soon.
Kind regards,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Shop with complete confidence and…

Shop with complete confidence and reliablety
always with rarewaves.com
thankyou,
melvin.

18 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your kind review!
It’s always lovely to hear such positive feedback from our customers.
We really appreciate your support and custom.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

Good customer service

Very straightforward responses, got straight to the point and replied to my emails within a day.

13 September 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for your lovely review!
We’re delighted to hear you were happy with our service and your purchase.
Your feedback means a lot to our team.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

Price and great customer service

15 September 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for taking the time to leave such a lovely review!
We’re really pleased to hear you enjoyed your shopping experience with Rarewaves.
We hope you’ll shop with us again in the future.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

Bought a few rare albums from here now

Bought a few rare albums from here now, always at the best price. Last order went AWOL in the post yet they sent a replacement ASAP. Extremely trustworthy.

15 September 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your fantastic feedback!
We’re thrilled to hear everything went well with your order.
We really appreciate you choosing Rarewaves and hope to see you again soon.
Kind regards,
Shane
Customer Care Team

Rated 3 out of 5 stars

Decent price but must wait

Decent price, but expect long waits and watch the region lock (3/5)

The Nice Guys Limited Edition arrived in mint condition with solid packaging, and the direct price on Rarewaves beat eBay easily. Since it wasn't available via their Amazon storefront, ordering direct was my only option.

Two drawbacks cost them stars:

Missing Region Info: The product page does not clearly disclose that the disc may be Region B locked, which is a major compatibility risk.

Lengthy Shipping: Direct delivery took far too long. In contrast, purchasing from Amazon US with Rarewaves fulfillment arrives much quicker.

Takeaway: Be prepared to wait if you want the lower direct price, or pay a premium on Amazon for speed.

11 August 2026
Rated 1 out of 5 stars

Order not delivered!

I ordered four cds from Rarewaves and only one was delivered yesterday. Today I received two cds so I am missing one more from my order (#654825). They sent no information as to when the order would be deilvered and I am writing on Trustpilot because Rarewaves have no means of being contacted. They advetrtise themselves a lot but there is no way to contact them. Also, my order did not show up on my eBay page, so I cann ot contaxct eBay about my missing order. I am not happy about this!

15 September 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased quite a number of CDs…

I’ve purchased quite a number of CDs from this platform, and I’m very satisfied with my overall experience. The ordering process is easy and convenient, and everything has gone smoothly so far. I’m happy with the service and will definitely continue using this platform for future purchases. Thank you!

18 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for your great review!
We’re delighted to hear you had a good experience and would shop with us again.
We look forward to serving you again soon!
Kind regards,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great prices and wide range.and £10 and…

Great prices and wide range.and £10 and over free postage.

18 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your 5-star review!
We’re delighted to know you had a positive experience with us.
We truly appreciate your support and hope to see you again soon.
Kind regards,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

I ordered 12 Angry Men from Raewaves

I ordered 12 Angry Men from Raewaves, it's one of my favourite films and thought it was time I had my own copy, since I discovered Raewaves, they are a joy if I have trouble finding an old film or a series. I can usually find it on Rarewaves, I would recommend them to anyone looking for a film with a great service and these days that's important to have. I have ordered things in the past from people online and they don't arrive and you have lost your money.
I have always been happy with Raewaves and I would recommend them to everyone you won't be disappointed.

15 September 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for taking the time to leave us such wonderful feedback.
We really value your kind words and are so pleased you’re happy with your experience.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

Worth it

Replies to emails were very quick and helpful. I’ve bought multiple times from Rarewaves and always worth it.

15 September 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your 5-star review!
We’re delighted to know you had a positive experience with us.
We truly appreciate your support and hope to see you again soon.
Kind regards,
Shane
Customer Care Team
Rarewaves

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