Rarewaves Reviews 

Ordered two things. Took the first one longer yo arrive, but arrive it did. Rarewaves is one of my go to sites. Has what I want, and it gets here, eventually.

Book arrived in a Jiffy bag could have done with better packaging otherwise happy with order.

Its been one month and the dvds have not arrived yet. I wish they had tracking.

After some skepticism and trust in RareWaves, I finally got my copy.

While I was more than happy with the selection on the store and the sales/prices, it all went wrong with the shipping. I ordered exactly a month ago, there were no delivery options so you are stuck with Royal Mail's cheapest service and Rarewaves splitting your order in multiple packages. If you live outside the UK, good luck explaining to customs it's all one order since you dont even have the tracking numbers prove that the multiple packages are part of the same order.
The one saving grace is the quick support, but as a EU citizen, I would not order from them again. 30 calendar days after I placed my order, only 1 movie has arrived(with a broken case and I will supposedly get a replacement) and 1 is stuck at customs, the other 6 are lost somewhere in transit.

I just like to say thank you and you do a relly good job and thank you a gain

I’ve ordered a couple of items that have gone missing in the post, then they’ve sent me another out and it’s gone missing again. Not sure what’s going on with Rarewaves. One of the items was a pre order and I still haven’t received it weeks on from the release.

I’m an American who’s always been happy with Rarewaves. Great service and lots of products unavailable in the States. Thank you.

Worst online experience I’ve had from a seemingly large company.
Ordered a cd on their eBay store on the 7th of July and was notified it was dispatched the next day. It says it will take 3-5 days but gives an estimated delivery date of 18-21st of July. Something doesn’t add up there. No carrier service in the U.K. takes nearly two weeks. When I contacted them to ask if it’s actually been posted they assured me it has and that it was sent second class with Royal mail. Then on the 16th I suddenly get tracking information saying they are preparing to send my item. Royal Mail second class postage doesn’t even have tracking. Contacted them again to ask why they mark items as dispatched when they clearly haven’t been. Still no movement on the tracking three days later just says they are expecting the item.
I’ve never had to leave negative feedback before even receiving something but this seems to be an ongoing issue with this company as many people are reporting the same issue on here and eBay. There are thousands of people reporting the same issue so it isn’t a rare occasion as they are stating in their responses.
I doubt I’m ever going to get my cd. It will be a miracle if it turns up as I doubt they even had it in stock or even posted it.
Wish I’d have read the feedback about them before ordering.

Ordered a few brand new cds from rarewaves and arrived very well packaged. It took a bit of time to arrive as i am outside the UK but not too long, will definitely be buying again.

Large selection, cheap delivery

Good prices and reliable delivery

I placed an order in California via Walmart. And suddenly they placed the order from this company in England. It's been 20 days and I still haven't received it. I keep being told it's been delayed. I'm never going to order from England.

Excellent pressings. Found it easy to purchase an hard to come by album. Definitely will buy from them again. Very pleased. 5 Stars.

Always great service love these guys

Price, range etc all excellent. Deliveries are awful - no consistency in timescales

Ordered an item and was told it would take 3-5 days. I received a dispatch notification. Three weeks later the item still hadn't arrived. After finding how to contact customer service I was assured someone would contact the courier and get back to me. That was 2 weeks ago and I've heard nothing back from Rarewaves at all. I have since contacted the courier myself and got my parcel. Terrible customer service