Rarewaves Reviews 

14,845
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,906 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the vast selection of hard-to-find movies, books, and music items, praising the very competitive prices and regular special discount offers. When issues arise, people find the customer service team to be exceptionally helpful, responsive, and quick to offer replacements or full refunds. However, some customers also noted that shipping can take a while, and the lack of tracking information for certain packages can be quite frustrating. A few other people also felt that communication regarding split orders and delivery delays could be improved to provide a much smoother overall experience.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wide range of hard-to-get... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some praising prompt shipping and good packaging... See more

Price

Reviewers mention positive feedback about price, noting extremely competitive pricing across a broad... See more

Order

People report ambiguous experiences with order processing, marked by significant disagreement among... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing support agents as quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves offer extremely competitive pricing for their CDs. As others state, delivery isn't the quickest, but the CDs did arrive within their stated delivery time. The only reason I haven't left a 5*... See more

Company replied

Rated 4 out of 5 stars

The range of Blu-rays on Rarewaves is unequivocally unmatched. Shipping is easy and while some pricing is a little high, a lot of it is reasonable and specials are common. My only issue is that commun... See more

Company replied

Rated 4 out of 5 stars

Great Selection, Good Prices, Good Sales, Loyalty points, Free Shipping, Whats not to like. Descriptions of items especially vinyl as to which pressing and colour of vinyl etc..could be better so 4... See more

Company replied

Rated 5 out of 5 stars

High quality customer service. Have ordered CDs, DVDs and books. The items arrive well packaged and as described on website. The one occasion that an item I ordered did not arrive Rarewaves offered t... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #42 of 47 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #57 of 64 best companies in Music shop
  6. #24 of 28 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(14,845)

3,879 reviews in the last 12 months

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Rated 5 out of 5 stars

Apologizes.

Good night,

I was a bit fascinated about the perfect Sonic figure when I meet Rarewaves. There I found more than I was searching for. To be more precise, I did pardon my past by treating old traumas.

I'm sorry to do not extend my review. I paid so few by the transport of the package (only 6 pounds I guess) that I am still worried about its safety. I hope everything goes as planned. See you on the review of the products.

Be well.

Cordialy,

Rossano Rossatto.

4 August 2026
Rated 5 out of 5 stars

Best website ever

Most websites charge way too much to ship to my country but the shipping prices here are very reasonable and the variety of items is great as they seem to have almost everything and my books always come in really a good condition albeit a bit slow for my liking but that’s understandable for a site based in a different continent than mine. It’s is now my favorite site and I ordered every month with the 10% end of month discount.

4 August 2026
Rated 5 out of 5 stars

Easy

Easy, quick and CHEAP! Great range, amazing specials, fast delivery. Best.

4 August 2026
Rated 5 out of 5 stars

Excellent

Excellent. My item arrived yesterday, so about three weeks international, a reasonable time currently from UK to NZ.
Well waterproof sealed, great condition. Thanks guys :-)

4 August 2026
Rated 1 out of 5 stars

I will never order from this company…

I will never order from this company again. I ordered 4 products 6 weeks ago and have received only 1. The very nice customer service representative have said they sent out a replacement, it's been 2 weeks since that and nothing has arrived. I feel like I've been scammed and just want my money back.

4 August 2026
Rated 5 out of 5 stars

Always found them to be efficient and…

Always found them to be efficient and trustworthy. One of the items ordered was delayed in the post. Although beyond their control, Rarewaves were very apologetic and helpful when I reported the delay. The item did eventually arrive.

3 August 2026
Rated 5 out of 5 stars

Nice discounts and strong support

There are many and nice actions with nice discounts. Transactions are smooth and if there is an issue they are easy to reach and very helpful with resolving the (very rare) issue.

11 June 2026
Rated 1 out of 5 stars

Order hasnt arrived.

Ordered 2 items, one arrived after 11 days, now 2nd item still hasnt arrived and its been 16 days now since i ordered . Now they are no longer responding to my emails. Terrible service.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Buyer from New Zealand here

Buyer from New Zealand here!

Amazing Customer Service that had speedy and reliable comms. Solid process and the international shipping was a more than fair rate and quick enough for the cost.

I purchased two blue rays, then immediately realised they had another Blu-ray I really wanted, and they were kind enough to arrange free shipping for the third item, since I paid for it already with the first two, even though absolutely didn’t have to do that.

4 August 2026
Rated 5 out of 5 stars

The price is right.

I can usually find what I want at a competitive price.

4 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Shane
Rarewaves

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