Rarewaves Reviews 

14,847
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,906 reviews, reviewers overwhelmingly had a great experience with this company. Consumers love the vast selection of hard-to-find movies, books, and music items, praising the very competitive prices and regular special discount offers. When issues arise, people find the customer service team to be exceptionally helpful, responsive, and quick to offer replacements or full refunds. However, some customers also noted that shipping can take a while, and the lack of tracking information for certain packages can be quite frustrating. A few other people also felt that communication regarding split orders and delivery delays could be improved to provide a much smoother overall experience.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the wide range of hard-to-get... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some praising prompt shipping and good packaging... See more

Price

Reviewers mention positive feedback about price, noting extremely competitive pricing across a broad... See more

Order

People report ambiguous experiences with order processing, marked by significant disagreement among... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing support agents as quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rarewaves offer extremely competitive pricing for their CDs. As others state, delivery isn't the quickest, but the CDs did arrive within their stated delivery time. The only reason I haven't left a 5*... See more

Company replied

Rated 4 out of 5 stars

The range of Blu-rays on Rarewaves is unequivocally unmatched. Shipping is easy and while some pricing is a little high, a lot of it is reasonable and specials are common. My only issue is that commun... See more

Company replied

Rated 4 out of 5 stars

Great Selection, Good Prices, Good Sales, Loyalty points, Free Shipping, Whats not to like. Descriptions of items especially vinyl as to which pressing and colour of vinyl etc..could be better so 4... See more

Company replied

Rated 5 out of 5 stars

High quality customer service. Have ordered CDs, DVDs and books. The items arrive well packaged and as described on website. The one occasion that an item I ordered did not arrive Rarewaves offered t... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #42 of 47 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #57 of 64 best companies in Music shop
  6. #24 of 28 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(14,847)

3,879 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Apologizes.

Good night,

I was a bit fascinated about the perfect Sonic figure when I meet Rarewaves. There I found more than I was searching for. To be more precise, I did pardon my past by treating old traumas.

I'm sorry to do not extend my review. I paid so few by the transport of the package (only 6 pounds I guess) that I am still worried about its safety. I hope everything goes as planned. See you on the review of the products.

Be well.

Cordialy,

Rossano Rossatto.

4 August 2026
Rated 5 out of 5 stars

Best website ever

Most websites charge way too much to ship to my country but the shipping prices here are very reasonable and the variety of items is great as they seem to have almost everything and my books always come in really a good condition albeit a bit slow for my liking but that’s understandable for a site based in a different continent than mine. It’s is now my favorite site and I ordered every month with the 10% end of month discount.

4 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for your fantastic review!
We’re delighted to hear you’ll shop with us again.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

I don’t buy as much music as I used to…

I don’t buy as much music as I used to but Rarewaves is always top of my list to check out and more often than not they get my business…

17 October 2025
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your 5-star review!
We’re delighted to know you had a positive experience with us.
We truly appreciate your support and hope to see you again soon.
Kind regards,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Easy

Easy, quick and CHEAP! Great range, amazing specials, fast delivery. Best.

4 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for your fantastic feedback!
We’re so pleased to hear you’re happy with your order.
We hope you enjoy your new product and look forward to welcoming you back.
Kind regards,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Excellent

Excellent. My item arrived yesterday, so about three weeks international, a reasonable time currently from UK to NZ.
Well waterproof sealed, great condition. Thanks guys :-)

4 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for taking the time to leave us such wonderful feedback.
We really value your kind words and are so pleased you’re happy with your experience.
Kind regards,
Shane
Rarewaves

Rated 1 out of 5 stars

I will never order from this company…

I will never order from this company again. I ordered 4 products 6 weeks ago and have received only 1. The very nice customer service representative have said they sent out a replacement, it's been 2 weeks since that and nothing has arrived. I feel like I've been scammed and just want my money back.

4 August 2026
Rated 5 out of 5 stars

Always found them to be efficient and…

Always found them to be efficient and trustworthy. One of the items ordered was delayed in the post. Although beyond their control, Rarewaves were very apologetic and helpful when I reported the delay. The item did eventually arrive.

3 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for your lovely review!
We’re delighted to hear you were happy with our service and your purchase.
Your feedback means a lot to our team.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

European DVDs and Blu Rays

I am able to source DVDs and Blu Rays difficult or impossible to obtain elsewhere and at reasonable expense. Most of my purchases are unavailable in Australia.

3 August 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for taking the time to leave such a lovely review!
We’re really pleased to hear you enjoyed your shopping experience with Rarewaves.
We hope you’ll shop with us again in the future.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

Excellent promotions coupled with…

Excellent promotions coupled with superb customer service.

4 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your kind review!
It’s always lovely to hear such positive feedback from our customers.
We really appreciate your support and custom.
Kind regards,
Shane
Rarewaves

Rated 5 out of 5 stars

When available fair price and prompt…

When available fair price and prompt over seas delivery, arriving in excellent condition.

4 August 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for your great feedback!
We’re so pleased you had a good experience with us.
Kind regards,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Nice discounts and strong support

There are many and nice actions with nice discounts. Transactions are smooth and if there is an issue they are easy to reach and very helpful with resolving the (very rare) issue.

11 June 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you so much for your fantastic feedback!
We’re thrilled to hear everything went well with your order.
We really appreciate you choosing Rarewaves and hope to see you again soon.
Kind regards,
Shane
Customer Care Team

Rated 1 out of 5 stars

Order hasnt arrived.

Ordered 2 items, one arrived after 11 days, now 2nd item still hasnt arrived and its been 16 days now since i ordered . Now they are no longer responding to my emails. Terrible service.

1 September 2026
Unprompted review

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