Helpful and prompt customer service when I had a problem: a record arrived pre-opened and badly scratched. Customer service asked for more details and sent out a replacement which arrived in beautifu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The range of Blu-rays on Rarewaves is unequivocally unmatched. Shipping is easy and while some pricing is a little high, a lot of it is reasonable and specials are common. My only issue is that commun... See more
Company replied
Great Selection, Good Prices, Good Sales, Loyalty points, Free Shipping, Whats not to like. Descriptions of items especially vinyl as to which pressing and colour of vinyl etc..could be better so 4... See more
Company replied
I think product pricing is fair. I also think the postage rates from Europe to the US are fair as well. I felt that the delivery service seemed to take longer with this purchase than with others I... See more
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Company details
- #4 of 4 best companies in DVD Shop
- #43 of 47 best companies in Book shop
- #14 of 18 best companies in CD Shop
- #7 of 9 best companies in Discount shop
- #56 of 63 best companies in Music shop
- #24 of 28 best companies in Record Shop
About Rarewaves
Written by the company
Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.
Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.
We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.
Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!
Visit Our Website View Our OffersView Pre-OrdersRarewaves.com
Written by the company
- Delivery
- The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.
Contact info
United Kingdom
- shop@rarewaves.com
- rarewaves.com
4.3
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best customer service I ever…
Best customer service I ever encountered. My order was lost during the war. Rarewaves sent a new copy on their expense. No arguments, no questions. Just great service. highly recommended!
24 August 2026
Unprompted review
Record I ordered took 2 weeks for…
Record I ordered took 2 weeks for delivery but that is about standard. However the corner of the record cover is damaged which is annoying but for the price I paid could not be bothered to speak with them.
28 July 2026
Five stars from me.
Website easy to use. Fast despatch. Items well packed with no damage on arrival.
28 July 2026
I received the correct products.
I received the correct products that were ordered, and they were not damaged. I wish that I had been able to track the items in shipment.
27 July 2026
Reply from Rarewaves
Thanks so much for feedback!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves
Just amazing service and the vinyl…
Just amazing service and the vinyl arrived in perfect condition
Regards John
27 July 2026
Reply from Rarewaves
Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Shane
Customer Care Team
Rarewaves
Amazing service
There was a fault with the record pressing, which Rarewave replaced straight away. They were very helpful to deal with, and made the whole process problem free.
20 August 2026
Unprompted review
Reply from Rarewaves
Hi there
Thank you for your feedback!
I am really pleased to hear our team were on hand to offer support when it was needed.
If there is anything else we can help with, please just let us know.
All the best,
Customer Care Team
Shane
Rarewaves
great prices very helpful and quick…
great prices very helpful and quick service whould use this seller again
24 July 2026
Reply from Rarewaves
Thanks for your great review, we appreciate it!
It is great to hear you will shop with us again.
All the best,
Shane
Rarewaves
Great service
Great service, love all my Legami of Milano goodies! Fast shipping, great customer service
27 July 2026
Reply from Rarewaves
Hi there
Thank you for your amazing feedback.
We really appreciate you choosing Rarewaves and hope you will visit us again soon.
Have a lovely day.
Shane
Customer Care Team
Good people to have business with
After a order was lost in transit,this company acted very promptly in replacing it First class people to buy from,very grateful and many thanks,Les Duncan
24 August 2026
Unprompted review
Reply from Rarewaves
Thanks so much for feedback!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves
Good service as always and a product…
Good service as always and a product replaced when lost in post
24 August 2026
Unprompted review
Reply from Rarewaves
Hi there
Thanks for leaving us a 5 star review. We really appreciate it!
Have a lovely day!
Best wishes,
Shane
Rarewaves
Delay
Delay at first with the order but when notified but right promptly no problem.Thanks
24 August 2026
Unprompted review
Reply from Rarewaves
Hi there
We really appreciate your review and feedback, thank you.
If there is anything else we can do to help please let us know.
Have a great day!
Kind regards
Shane
Customer Care Team
Rarewaves
Had the dvd’s available and delivered…
Had the dvd’s available and delivered within a reasonable timeframe. Thank you
27 July 2026
Reply from Rarewaves
Hi there
Thanks so much for the feedback!
We hope you enjoy your new product.
Best wishes,
Shane
Customer Care Team
Rarewaves
I'm furious at rarewaves for not…
I'm furious at rarewaves for not honouring my said dvd order.not delivering it on the 12th of.august.or on the 17th of August.forwhich a dvd replacement was sent out via whistl group.and still I didn't get it on the 23rd of August.im even more furious that they have not tried to find out where it is.or what went wrong .in sending it to me.all they can do is give lame poor excuses for bad service in every way I would not recommend to any one who wants to buy dvds.etc off them.its unacceptable how I've been treated like this as a customer.trying to get a dvd I want.i don't want the refund .I want the dvd.its worst company I've had to deal with when it comes to customer service on this.
24 August 2026
Unprompted review
Reply from Rarewaves
Hi Stuart
Thank you for leaving feedback.
We’re genuinely sorry to hear how disappointed you are and we completely understand why you feel this way.
We sincerely apologise for the inconvenience and frustration not receiving the DVD has caused, particularly after you had already waited for the original delivery and then had to wait again for a replacement.
We’d also like to clarify the refund, as we understand that you wanted the DVD rather than your money back. The refund was processed because a claim was opened through Amazon requesting a refund for the order. As a third-party seller on Amazon, once Amazon has processed the refund through the claim, we are unfortunately unable to reverse or cancel that transaction from our side.
We completely appreciate that this is not the outcome you wanted. We understand that you were trying to receive the DVD you ordered, and we’re very sorry that, despite the replacement being sent, it still did not reach you.
Please accept our sincere apologies again for the experience you have had and for the frustration this situation has caused.
Kind regards,
Sophie
Customer Care Team
Rarewaves
Good service
My order was one month late but the support team has been very responsive to my emails. Would be nice if the local courier service can be improved.
24 August 2026
Unprompted review
Reply from Rarewaves
Thanks for your great review!
We are really pleased we could help out when you needed it.
All the best,
Shane
Customer Care Team
Rarewaves
Reply from Rarewaves
Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Shane
Rarewaves
Delivery time
Slow delivery with one item arriving a week after the other even though they were ordered at the same time.
27 July 2026
Movie Collector
Purchased several blu-ray movies which worked a treat. I like the older movies and often they are available at reasonable prices. Delivery from UK to Australia doesn't seem a problem.
24 July 2026
Reply from Rarewaves
Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Shane
Customer Care Team
Rarewaves
Good Communication to keep you advised…
Good Communication to keep you advised about the progression of your order , and it arrives in a timely manner even though I'm located in Australia.
24 July 2026
Reply from Rarewaves
Hi there
Thank you for your amazing feedback.
We really appreciate you choosing Rarewaves and hope you will visit us again soon.
Have a lovely day.
Shane
Customer Care Team
Great choice, swift delivery
Great choice, swift delivery, good prices
Will definitely use again
23 July 2026
Reply from Rarewaves
Thanks for your great review, we appreciate it!
It is great to hear you will shop with us again.
All the best,
Shane
Rarewaves
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