Rarewaves Reviews 

14,487
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of products, including many hard-to-find items, and appreciate the competitive and affordable prices. The customer service team is frequently highlighted for being helpful, efficient, and quick to resolve queries. Many people also note that items are well-packaged, ensuring they arrive in excellent condition. However, some customers noted significant delivery delays, with items sometimes taking weeks or months, and a lack of precise shipping information or tracking. A few also reported missing items or orders split into multiple packages, occasionally leading to confusion or damaged products upon arrival.

What people talk about most

Product

People report positive experiences with product, often praising the wide selection of items, including... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers reporting fast and timely... See more

Price

Users describe positive interactions with price, consistently finding them to be very competitive and often... See more

Order

Consumers find order experiences to be ambiguous, with some reporting smooth processes and quick arrivals.... See more

Customer service

Customers had positive experiences with customer service, often praising the friendly, efficient, and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very happy to find the music and books I was looking for on your website. Some are quite old (more than 3 years or 20 years old) or out of print. The only little point was that you don't give p... See more

Company replied

Rated 4 out of 5 stars

Out of sixteen items purchased from Rarewaves since signing up with the site, fifteen arrived fairly quickly - i.e., within the stated schedule of three to five days after dispatch - and one took over... See more

Company replied

Rated 5 out of 5 stars

My order for a Fleetwood Mac vinyl didn’t arrive after waiting a month, which was unusual as I have ordered many items from them in the past which have always arrived within a few weeks. I contact... See more

Company replied

Rated 5 out of 5 stars

It was easy to shop online , and prices are very fair and affordable; the items got home faster than I expected for an international shipping. They split my order in two , so some items got later tha... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #42 of 46 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #8 of 10 best companies in Discount shop
  5. #54 of 61 best companies in Music shop
  6. #22 of 26 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(14,487)

3,802 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Book illegible, stay away

Book was a hasty, illegible scan. Replacement copy was the exact same. Why anyone would hate books and trees so much is beyond me.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Great pricing

Great pricing, postage a bit on the slow side, but hey, it came and it was certainly worth waiting for given the saving I made against rival sellers of the same item. Would use again.

2 July 2026
Rated 5 out of 5 stars

Great company to order from

I order a lot from Rarewave and when ever there is a issue they always resolve it quickly, not as though there are many issues.
The prices are always good and orders normally arrive within about 3 days

3 August 2026
Unprompted review
Rated 3 out of 5 stars

They got nice stuff.

They got nice stuff.
Pre ordered some stuff to get it on release.Got it 2 months later,could have gotten it in my local store...

6 July 2026
Rarewaves logo

Reply from Rarewaves

Hi there

Thank you for your feedback. We're so sorry to hear about the delay with your pre-order and understand how frustrating it must have been to receive it two months after release, especially when it became available in local stores.

Unfortunately, the delay was outside of our control, but we recognise that this doesn't make the experience any less disappointing. We appreciate your patience and your support, and we're glad to hear you liked our range.

We hope you'll give us another opportunity to provide you with a much better experience in the future.

Kind regards
Sophie
Rarewaves

Rated 4 out of 5 stars

Rarewaves are quality

Rarewaves are quality. Great vinyl, great sale price. My order was split in to three. It took the Royal Mail about 16 days to deliver my bit of vinyl. Rarewaves customer services were easy to deal with.

2 August 2026
Unprompted review
Rated 1 out of 5 stars

This is the first and last time I will…

This is the first and last time I will ever use this company. I waited a good week no item (19 to 27) contacted them told had been posted (not true) many emails later with them hiding behind delivery date finally it was posted from there warehouse on the 30 July and have still not received item. I have all the evidence to show this is all true. Customer service trying to fob me off with bull s.

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Very good website for music and movies

Great website offering a wonderful selection of movies, music and books and shipping around the world at very reasonable rates. They also offer good discounts and promotions.
While all my orders since I started buying from Rarewaves in 2024 have arrived safe and sound, they sent a replacement when I didn't receive a 4K Blu-ray disc recently.

3 August 2026
Unprompted review

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