Rarewaves Reviews 

14,551
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,868 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extensive product selection and competitive pricing, often finding items not easily available elsewhere. Many also highlight the excellent customer service, noting quick, efficient, and polite responses to inquiries. Products generally arrive well-packaged, ensuring items like vinyl and CDs are in perfect condition. However, some customers also noted that delivery can be slow, with orders occasionally taking longer than expected or arriving incomplete. A few people reported receiving damaged items or experiencing unhelpful customer service when trying to resolve issues like missing parts or incorrect orders.

What people talk about most

Product

Reviewers mention positive feedback about product, often praising the great selection and competitive prices... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with many customers praising fast delivery,... See more

Price

Customers consistently note positive experiences with price, often finding products cheaper than elsewhere... See more

Order

Clients share ambiguous opinions on order experiences, with many expressing significant frustration over... See more

Customer service

Consumers find customer service to be positive, often highlighting quick, efficient, and polite responses to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of vinyl at very good prices. Have purchased a number of times from here. The only thing I would say is delivery is quite slow (in my experience, 6-9 days) so if you're in a rush order... See more

Company replied

Rated 5 out of 5 stars

Great range, great prices. Slowest delivery ever, but the low freight charges make up for that. Have received damaged vinyl, but customer service always follow up and replace or refund. Must say, I've... See more

Company replied

Rated 5 out of 5 stars

My order for a Fleetwood Mac vinyl didn’t arrive after waiting a month, which was unusual as I have ordered many items from them in the past which have always arrived within a few weeks. I contact... See more

Company replied

Rated 5 out of 5 stars

I really like this company, great products, and prices to match. The overseas delivery is very well priced indeed. If you have a problem with anything at all it is always sorted out immediately which... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #42 of 46 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #8 of 10 best companies in Discount shop
  5. #54 of 61 best companies in Music shop
  6. #23 of 27 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.3

All reviews

(14,551)

3,867 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good range at good prices.

They have a good range of CDs and DVDs at good prices. Free delivery too - quite slow compared to other retailers I use, but reliable and safe.

8 July 2026
Rated 5 out of 5 stars

Issue sorted with no problem

After waiting quite a while for delivery we got in touch with Ravewaves and found that the item had gone missing duringpostage, so they kindly and efficiently resolved this by sending out another dvd, which we did receive, it arrived decently packed, meaning no damage which i have found an issue with some other sellers.The price was very reasonable also. Thank you 😊

9 July 2026
Rated 1 out of 5 stars

Fraudulent conduct

I bought a few movies during a sale a month ago, but they were shipped piecemeal over the course of the month. One of the titles was listed as in stock the entire time, yet a month later, I was told it was sold out and my payment was refunded. My point is: if you don't want to sell items at a low price, don't run a discount promotion. Pulling stunts like this caused me to miss the chance to buy them elsewhere.

7 August 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a supposed "New" blu ray

Ordered a supposed "New" blu ray, and it arrived without it's outer cardboard sleeve, no cellophane wrapping, and had marks & fingerprints on the discs (my friend has this same set, so I KNOW it's missing the outer packaging). It should never have been shipped out in this condition.
An overly complicated returns process means it's even more hassle to send it back than it is to keep it.
It's simpler just to never order from this company again.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Phenomenal

Phenomenal. This is my second international parcel from them and it always comes in fantastic condition.

10 July 2026
Rated 3 out of 5 stars

The packages arrived in excellent…

The packages arrived in excellent condition and within the expected timeframe.

However, the order value was incorrectly declared across the two boxes: one box was labelled with the value of two films, while the other was labelled with the total value of all three films, even though it contained only one. As a result, I was charged significantly more in customs fees.

10 July 2026
Rated 5 out of 5 stars

I really like this company

I really like this company, great products, and prices to match. The overseas delivery is very well priced indeed. If you have a problem with anything at all it is always sorted out immediately which in today's world is remarkable.

10 July 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Great!!!

The movies got here fast and in perfect shape. The price was decent and the quality of the movies incredible. I love Rarewaves.

8 July 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves

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