Rarewaves Reviews 

14,733
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,912 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the massive selection of physical media, wonderful competitive prices, and the exceptionally helpful support team that efficiently resolves any unexpected product problems. Buyers truly appreciate the secure packaging ensuring items arrive safely and in pristine condition, alongside reasonably priced shipping options for international orders. Some reviewers were not happy with extended delivery wait times, noting that shipping and standard delivery can take significantly longer than expected. Consumers also mentioned occasional tracking difficulties, unfulfilled order updates, or instances where packages took multiple weeks to reach their final destination safely.

What people talk about most

Product

Users describe positive interactions with product, highlighting a wide selection of items and reasonable... See more

Delivery service

Reviewers share mixed feedback about delivery service experiences. Many consumers praise fast shipping times,... See more

Price

Clients share positive opinions on price, consistently highlighting great values and competitive discounts... See more

Order

People report ambiguous experiences with order. On one hand, many consumers highlight great prices, smooth... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful and prompt customer service when I had a problem: a record arrived pre-opened and badly scratched. Customer service asked for more details and sent out a replacement which arrived in beautifu... See more

Company replied

Rated 4 out of 5 stars

Product was readily available. Arrived within the timeframe free from damage. When I requested some more information on tracking, it wasn’t available but they did reply promptly

Company replied

Rated 4 out of 5 stars

Reliable site with accessible and friendly customer service. It's a pity there was a delivery issue that made me wait a month to receive my order. Hopefully I have been offered a replacement ord... See more

Company replied

Rated 4 out of 5 stars

I use Rarewaves frequently to buy CD and vinyl. The prices are favourable. The let down is the lead time from placing the order to receiving the goods, which on occassions can be unacceptably long. Ma... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #43 of 47 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #56 of 63 best companies in Music shop
  6. #23 of 27 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(14,733)

4,052 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. I had an issue with a damaged vinyl and they didn’t quibble at all about making it right and arranging a replacement.
I highly recommend Rarewaves and will definitely use them again and again.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Rarewaves is an OUTSTANDING COMPANY

Rarewaves is an OUTSTANDING company!!! They stocked products that I could not find anywhere else!!! Their prices are very reasonable & they ship out very quickly!!! I have placed several orders & I have never been disappointed!!! Keep up the GREAT work Ravewaves!!!

24 July 2026
Rated 5 out of 5 stars

Great customer support

My order was delayed/missing (total mails fault) but as soon as o contacted the support team they offered a solution right away and the replacement arrived quickly, book was exactly as ordered, support staff were super helpful!

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Been using this company for a while now

They are fantastic if you collect movies they come really recommended
And often have some amazing deals

A very friendly company who really deliver some of the best customer service I’ve experienced

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Authentic music cds at affordable…

Authentic music cds at affordable prices and the most impressive part is that all of it gets delivered pretty fast with respect to an international consignment. All being said i would suggest you guys to re stock the sold out ones pretty sooner but overall GREAT SERVICE INDEED!

24 July 2026
Rated 1 out of 5 stars

No tracking, long shipping and lost items..

First order with 4 movies never arrived. Should wait 2-3 weeks before contact. They sent a replacement but split the shipment in two. One had tracking and the other didn't. First shipment arrived 2 weeks later but second shipment never arrived (again). Got a free shipping mail after contact which is just bad service.
So here we are almost 3 months after buying 4 movies and I got 50% of the order. They once again offered a replacement but I can't trust it when they don't use tracking and split shipments without information so now I asked for a refund which I loose on since I bought them with much lower prince than today....

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Love the products

Customer survice is on point super reliable they answer in a few hours which is very rare. The 4k blu ray movies i bought arrived in prestine condition. Zero issues with the products. Price is also top notch. Highly recommend.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Recommended.

The company delivered my item as expected. After delivery deadline I contacted them on email, and they advised me to check with my postal services. It was there. I recommend this service.

18 August 2026
Unprompted review

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