Rarewaves Reviews 

14,774
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,916 reviews, reviewers overwhelmingly had a truly great overall experience with this company. Customers frequently praise the fantastic selection of items, including hard-to-find media records, alongside very competitive prices available across various categories. People also mention that support staff are extremely helpful, professional, and quick to respond when handling product replacements or resolving unexpected issues. Some reviewers were not happy with the delivery times, noting that international shipping can take quite long and frequently lacks proper tracking information. Consumers also pointed out that larger orders are sometimes split into separate parcels delivered days apart without prior notice or direct communication.

What people talk about most

Product

Clients share positive opinions on product selection and pricing, highlighting a vast array of hard-to-find... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery_service, presenting a split view of their experiences. On... See more

Price

People report positive experiences with price, frequently highlighting competitive and reasonable costs for... See more

Order

Consumers find order experiences to be mixed, as opinions and delivery outcomes vary significantly. On one... See more

Customer service

Users describe positive interactions with customer service, highlighting quick responses and helpful support... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful and prompt customer service when I had a problem: a record arrived pre-opened and badly scratched. Customer service asked for more details and sent out a replacement which arrived in beautifu... See more

Company replied

Rated 4 out of 5 stars

The range of Blu-rays on Rarewaves is unequivocally unmatched. Shipping is easy and while some pricing is a little high, a lot of it is reasonable and specials are common. My only issue is that commun... See more

Company replied

Rated 4 out of 5 stars

Great Selection, Good Prices, Good Sales, Loyalty points, Free Shipping, Whats not to like. Descriptions of items especially vinyl as to which pressing and colour of vinyl etc..could be better so 4... See more

Company replied

Rated 4 out of 5 stars

I think product pricing is fair. I also think the postage rates from Europe to the US are fair as well. I felt that the delivery service seemed to take longer with this purchase than with others I... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #43 of 47 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #7 of 9 best companies in Discount shop
  5. #56 of 63 best companies in Music shop
  6. #24 of 28 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 99% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(14,774)

4,080 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service Again!

I have previously reviewed Rarewaves and am again very satisfied with their wide range of products, offers and customer service. Thank You so much and I look forward to my next purchase! A+++++

27 July 2026
Rated 1 out of 5 stars

The first cd was meant to be delivered…

The first cd was meant to be delivered on the 28th July, after over 3 weeks I requested replacement to be sent, which apparently was dispatched on the 18th August and I have still not received it, today being the 26th, this is terrible service, it's over a month since I paid for the cd and there is no sign of it.

27 July 2026
Rated 1 out of 5 stars

Four records lost. Or never shipped?

I ordered two Oliver Tree vinyl records from Rarewaves. Shortly afterwards, following Oliver Tree’s death, demand and market prices for his records increased significantly.

The two records never arrived. Rarewaves then claimed they had sent the same two records again as replacements. I waited again — nothing arrived. So, according to them, four records in total were lost in transit. No tracking, no evidence, and after almost two months, they simply refunded me.

I find this extremely difficult to believe. Given the sudden increase in the records’ value, my strong suspicion is that the records were never actually shipped and were instead retained to be resold at a higher price.

In the end, there are only two possibilities: either Rarewaves’ shipping service is genuinely this terrible and completely unreliable, or they are being dishonest with their customers. I honestly don't know which is worse.

I have completely lost trust in this company and will never purchase from them again.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

I love this website

I ordered several times and will continue to order when I will need to.
I appreciate this website and they reply pretty quickly to your email if you need to have more info etc.

29 July 2026
Rated 5 out of 5 stars

Perfect!

I really wanted a Blu-ray because it was sold out in Japan, so I purchased it on this site and had it shipped here. It plays perfectly without any issues. It arrived much faster than I expected, and I'm very satisfied to get it at a lower price than the Japanese version. Thank you so much for the great service!

24 July 2026
Rated 5 out of 5 stars

Fast delivery!

Arrived fast

28 July 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Shane
Rarewaves

Rated 5 out of 5 stars

A RECOMMENDED VENDOR

I have never had an issue with purchases from Rarewaves. Delivery has never been an issue across the history of my decade-long purchases. I cannot give a better endorsement than that.

28 July 2026
Rarewaves logo

Reply from Rarewaves

Thanks for your great review, we really appreciate it!
Have a great week ahead and enjoy your new purchase.
All the best,
Shane
Customer Care Team
Rarewaves

Rated 1 out of 5 stars

Not received and no tracking!

It's been 3 weeks and I still have not received my items, I received no tracking number, I don't know if they were really sent at all? On my last order I received my items in separate packages and a tracking for just one of them which was confusing. I'm not sure if I can trust this website.

28 July 2026
Rarewaves logo

Reply from Rarewaves

Hi James

Thank you for your review.

We are sorry your order hasnt reached you just yet.

We have your contact details and our Customer Care Team will be in touch shortly, to offer assistance.

Apologies again for the inconvenience caused and we look forward to talking to you soon.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Such amazing

Such amazing

19 March 2026
Rarewaves logo

Reply from Rarewaves

Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Customer service is outstanding

Customer service is outstanding in Raewaves and that is what sets it apart from many online sellers. Moreover, making available music at an affordable price benefits thousands of music lovers.

28 July 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thank you for leaving such a positive review.
I am really pleased to hear our team were on hand to offer support when it was needed.
If there is anything else we can help with, please just let us know.
All the best,
Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

So far, so good.

So far, so good. Ordered movies and received them. No problem. Everything correct.

28 July 2026
Rarewaves logo

Reply from Rarewaves

Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new products.
Best wishes,
Shane
Customer Care Team

Rated 5 out of 5 stars

Good website and price

Good website, communication,price.

25 August 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Thanks for your great review, we appreciate it!
Have a great week ahead and enjoy your new purchase.
All the best,
Shane
Customer Care Team
Rarewaves

Rated 4 out of 5 stars

Ordered a fairly rare vinyl LP for a…

Ordered a fairly rare vinyl LP for a good price. Got a little worried when I went back and read some of the negative reviews. However, service was good and item arrived in an acceptable time. Only thing was that item sent on 20/8 and didn’t arrive until today. Suspect that was the Post Office delivery service rather than than Rarewaves

25 August 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there,

Thank you so much for taking the time to leave us such a positive and honest review!

We’re delighted to hear that you found the vinyl you were looking for at a good price and that you were happy with the service you received. We completely understand your concern after reading some of the negative reviews, so it’s especially great to hear that your experience with us was a positive one.

We’re also pleased that your LP arrived safely and in an acceptable timeframe. While postal delays can unfortunately happen once an order has left us, we really appreciate your patience and understanding.

Thanks again for choosing Rarewaves, and we hope you enjoy your record!

Kind regards,

Shane
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

Just Great

Just Great! So much to choose from as well, whatever you may be interested in and human prices as well. Super quick & great CS as well +++++.

25 August 2026
Unprompted review
Rarewaves logo

Reply from Rarewaves

Hi there
We’re really glad you had a great experience with Rarewaves and appreciate you taking the time to share it.
Shane
Customer Care Team
Rarewaves

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