Helpful and prompt customer service when I had a problem: a record arrived pre-opened and badly scratched. Customer service asked for more details and sent out a replacement which arrived in beautifu... See more
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Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.
Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.
We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.
Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!
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I have previously reviewed Rarewaves and am again very satisfied with their wide range of products, offers and customer service. Thank You so much and I look forward to my next purchase! A+++++
The first cd was meant to be delivered on the 28th July, after over 3 weeks I requested replacement to be sent, which apparently was dispatched on the 18th August and I have still not received it, today being the 26th, this is terrible service, it's over a month since I paid for the cd and there is no sign of it.
I ordered two Oliver Tree vinyl records from Rarewaves. Shortly afterwards, following Oliver Tree’s death, demand and market prices for his records increased significantly.
The two records never arrived. Rarewaves then claimed they had sent the same two records again as replacements. I waited again — nothing arrived. So, according to them, four records in total were lost in transit. No tracking, no evidence, and after almost two months, they simply refunded me.
I find this extremely difficult to believe. Given the sudden increase in the records’ value, my strong suspicion is that the records were never actually shipped and were instead retained to be resold at a higher price.
In the end, there are only two possibilities: either Rarewaves’ shipping service is genuinely this terrible and completely unreliable, or they are being dishonest with their customers. I honestly don't know which is worse.
I have completely lost trust in this company and will never purchase from them again.
Ordered a few times from Rarewaves, always delivered on time, all items were exactly as described, and well packed, a reliable company to deal with, highly recommended.
I still haven’t received one of the products I purchased which is very disappointing as I ordered this 1 month ago.
I ordered several times and will continue to order when I will need to.
I appreciate this website and they reply pretty quickly to your email if you need to have more info etc.
Delivery times can be slow on the odd occasion, but always good prices and fantastic customer support.
Fantastic. Great service and instant response from customer service too. Definitely recommended
I really wanted a Blu-ray because it was sold out in Japan, so I purchased it on this site and had it shipped here. It plays perfectly without any issues. It arrived much faster than I expected, and I'm very satisfied to get it at a lower price than the Japanese version. Thank you so much for the great service!
Bought an item on the eBay shop. Till take 21 days to get to me. So I have to buy it somewhere else as it's for a gift! No tracking is given and my message to them has not been replied to
I have never had an issue with purchases from Rarewaves. Delivery has never been an issue across the history of my decade-long purchases. I cannot give a better endorsement than that.

Reply from Rarewaves
It's been 3 weeks and I still have not received my items, I received no tracking number, I don't know if they were really sent at all? On my last order I received my items in separate packages and a tracking for just one of them which was confusing. I'm not sure if I can trust this website.

Reply from Rarewaves
Customer service is outstanding in Raewaves and that is what sets it apart from many online sellers. Moreover, making available music at an affordable price benefits thousands of music lovers.

Reply from Rarewaves
So far, so good. Ordered movies and received them. No problem. Everything correct.

Reply from Rarewaves

Reply from Rarewaves
Ordered a fairly rare vinyl LP for a good price. Got a little worried when I went back and read some of the negative reviews. However, service was good and item arrived in an acceptable time. Only thing was that item sent on 20/8 and didn’t arrive until today. Suspect that was the Post Office delivery service rather than than Rarewaves

Reply from Rarewaves
Just Great! So much to choose from as well, whatever you may be interested in and human prices as well. Super quick & great CS as well +++++.

Reply from Rarewaves
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