Rarewaves Reviews 

14,581
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,864 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of media products, noting that the prices are extremely competitive and affordable compared to rival sellers. Buyers regularly mention the helpful support team, explaining that staff members resolve issues promptly and efficiently when things go wrong. Shoppers also appreciate the sturdy packaging, which generally keeps records and discs safe during transit. However, some people mentioned that shipping times could occasionally be quite slow or face unexpected delivery delays. A few consumers also noted occasional problems with damaged goods or unhelpful customer service interactions.

What people talk about most

Product

Customers report widespread satisfaction with product availability, frequently praising the great selection... See more

Delivery service

People report ambiguous experiences with delivery_service, noting a wide split in satisfaction. While many... See more

Price

Users describe widespread satisfaction with the competitive and affordable prices offered across a wide range... See more

Order

Reviewers share mixed feedback about their order experiences. While many customers praise the quick delivery,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful staff.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of vinyl at very good prices. Have purchased a number of times from here. The only thing I would say is delivery is quite slow (in my experience, 6-9 days) so if you're in a rush order... See more

Company replied

Rated 5 out of 5 stars

Great range, great prices. Slowest delivery ever, but the low freight charges make up for that. Have received damaged vinyl, but customer service always follow up and replace or refund. Must say, I've... See more

Company replied

Rated 5 out of 5 stars

My order for a Fleetwood Mac vinyl didn’t arrive after waiting a month, which was unusual as I have ordered many items from them in the past which have always arrived within a few weeks. I contact... See more

Company replied

Rated 5 out of 5 stars

After waiting quite a while for delivery we got in touch with Ravewaves and found that the item had gone missing duringpostage, so they kindly and efficiently resolved this by sending out another dvd... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #42 of 46 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #8 of 10 best companies in Discount shop
  5. #55 of 62 best companies in Music shop
  6. #23 of 27 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(14,581)

3,890 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do NOT Buy Vinyl from Rarewaves

Purchased vinyl record from the Rarewaves eBay store.

Item was clearly second hand and in very poor condition.

Contacted seller to arrange replacement. They lied and said they didn't have any in stock and then increased the price of the item by £11 (70%) and refunded the original item, meaning I'd have to re-buy at higher cost.

Seller now ignoring all communications. Do NOT buy vinyl from this seller, very dodgy business.

10 August 2026
Unprompted review
Rated 3 out of 5 stars

So so

So so. It would not apply the discout due to my location. Packaging was poor for international shipping. Overall I would buy again buy only if it's the last option or price was unbeatable.

15 July 2026
Rated 4 out of 5 stars

Product was readily available

Product was readily available. Arrived within the timeframe free from damage. When I requested some more information on tracking, it wasn’t available but they did reply promptly

13 July 2026
Rated 5 out of 5 stars

Two thumbs up

Items always arrive on time to an Australian postal address. Great selection of goods at a reasonable price. Great communication

14 July 2026
Rated 2 out of 5 stars

Ever since you switched your courier

Ever since you switched your courier, delivery times have more than doubled and deliveries are not even tracked anymore. Part of an order was already lost. (Replacements were quickly sent though)

It was mostly fine with Royal Mail. I'm afraid my limited edition pre-orders are not safe.

This on top of raising product prices by roughly 5€ has been annoying to say the least.

14 July 2026
Rated 5 out of 5 stars

Super

Already ordered 2 movies , both comes in great shape. Prices were great . Only small minus i would say info about where is my order and around when it will come. But still really happy with this site and for sure will buy from it again someday :)

14 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look