Helpful and prompt customer service when I had a problem: a record arrived pre-opened and badly scratched. Customer service asked for more details and sent out a replacement which arrived in beautifu... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The range of Blu-rays on Rarewaves is unequivocally unmatched. Shipping is easy and while some pricing is a little high, a lot of it is reasonable and specials are common. My only issue is that commun... See more
Company replied
Great Selection, Good Prices, Good Sales, Loyalty points, Free Shipping, Whats not to like. Descriptions of items especially vinyl as to which pressing and colour of vinyl etc..could be better so 4... See more
Company replied
I think product pricing is fair. I also think the postage rates from Europe to the US are fair as well. I felt that the delivery service seemed to take longer with this purchase than with others I... See more
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Company details
- #4 of 4 best companies in DVD Shop
- #43 of 47 best companies in Book shop
- #14 of 18 best companies in CD Shop
- #7 of 9 best companies in Discount shop
- #56 of 63 best companies in Music shop
- #24 of 28 best companies in Record Shop
About Rarewaves
Written by the company
Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.
Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.
We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.
Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!
Visit Our Website View Our OffersView Pre-OrdersRarewaves.com
Written by the company
- Delivery
- The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.
Contact info
United Kingdom
- shop@rarewaves.com
- rarewaves.com
4.3
Excellent
15k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 48 hours
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Reply from Rarewaves
Hi there
Thanks so much for the great feedback!
Enjoy.
Best wishes,
Shane
Rarewaves
A RECOMMENDED VENDOR
I have never had an issue with purchases from Rarewaves. Delivery has never been an issue across the history of my decade-long purchases. I cannot give a better endorsement than that.
28 July 2026
Reply from Rarewaves
Thanks for your great review, we really appreciate it!
Have a great week ahead and enjoy your new purchase.
All the best,
Shane
Customer Care Team
Rarewaves
Not received and no tracking!
It's been 3 weeks and I still have not received my items, I received no tracking number, I don't know if they were really sent at all? On my last order I received my items in separate packages and a tracking for just one of them which was confusing. I'm not sure if I can trust this website.
28 July 2026
Reply from Rarewaves
Hi James
Thank you for your review.
We are sorry your order hasnt reached you just yet.
We have your contact details and our Customer Care Team will be in touch shortly, to offer assistance.
Apologies again for the inconvenience caused and we look forward to talking to you soon.
Kind regards
Sophie
Customer Care Team
Rarewaves
Reply from Rarewaves
Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Shane
Customer Care Team
Rarewaves
Customer service is outstanding
Customer service is outstanding in Raewaves and that is what sets it apart from many online sellers. Moreover, making available music at an affordable price benefits thousands of music lovers.
28 July 2026
Reply from Rarewaves
Hi there
Thank you for leaving such a positive review.
I am really pleased to hear our team were on hand to offer support when it was needed.
If there is anything else we can help with, please just let us know.
All the best,
Shane
Customer Care Team
Rarewaves
So far, so good.
So far, so good. Ordered movies and received them. No problem. Everything correct.
28 July 2026
Reply from Rarewaves
Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new products.
Best wishes,
Shane
Customer Care Team
Reply from Rarewaves
Thanks for your great review, we appreciate it!
Have a great week ahead and enjoy your new purchase.
All the best,
Shane
Customer Care Team
Rarewaves
Ordered a fairly rare vinyl LP for a…
Ordered a fairly rare vinyl LP for a good price. Got a little worried when I went back and read some of the negative reviews. However, service was good and item arrived in an acceptable time. Only thing was that item sent on 20/8 and didn’t arrive until today. Suspect that was the Post Office delivery service rather than than Rarewaves
25 August 2026
Unprompted review
Reply from Rarewaves
Hi there,
Thank you so much for taking the time to leave us such a positive and honest review!
We’re delighted to hear that you found the vinyl you were looking for at a good price and that you were happy with the service you received. We completely understand your concern after reading some of the negative reviews, so it’s especially great to hear that your experience with us was a positive one.
We’re also pleased that your LP arrived safely and in an acceptable timeframe. While postal delays can unfortunately happen once an order has left us, we really appreciate your patience and understanding.
Thanks again for choosing Rarewaves, and we hope you enjoy your record!
Kind regards,
Shane
Customer Care Team
Rarewaves
Just Great
Just Great! So much to choose from as well, whatever you may be interested in and human prices as well. Super quick & great CS as well +++++.
25 August 2026
Unprompted review
Reply from Rarewaves
Hi there
We’re really glad you had a great experience with Rarewaves and appreciate you taking the time to share it.
Shane
Customer Care Team
Rarewaves
Best customer service I ever…
Best customer service I ever encountered. My order was lost during the war. Rarewaves sent a new copy on their expense. No arguments, no questions. Just great service. highly recommended!
24 August 2026
Unprompted review
Reply from Rarewaves
Hi there
Thank you for leaving such a positive review.
I am really pleased to hear our team were on hand to offer support when it was needed.
If there is anything else we can help with, please just let us know.
All the best,
Shane
Customer Care Team
Rarewaves
Record I ordered took 2 weeks for…
Record I ordered took 2 weeks for delivery but that is about standard. However the corner of the record cover is damaged which is annoying but for the price I paid could not be bothered to speak with them.
28 July 2026
Five stars from me.
Website easy to use. Fast despatch. Items well packed with no damage on arrival.
28 July 2026
Reply from Rarewaves
Hi there
Thanks so much for sharing your experience!
We hope you enjoy your new products.
Best wishes,
Shane
Customer Care Team
Reply from Rarewaves
Thanks so much for your 5 star review!
We really appreciate it.
All the best,
Shane
Customer Care Team
Rarewaves
I received the correct products.
I received the correct products that were ordered, and they were not damaged. I wish that I had been able to track the items in shipment.
27 July 2026
Reply from Rarewaves
Thanks so much for feedback!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves
Just amazing service and the vinyl…
Just amazing service and the vinyl arrived in perfect condition
Regards John
27 July 2026
Reply from Rarewaves
Hi there
Thank you for choosing Rarewaves!
We really appreciate your review, thank you.
Kind regards
Shane
Customer Care Team
Rarewaves
Amazing service
There was a fault with the record pressing, which Rarewave replaced straight away. They were very helpful to deal with, and made the whole process problem free.
20 August 2026
Unprompted review
Reply from Rarewaves
Hi there
Thank you for your feedback!
I am really pleased to hear our team were on hand to offer support when it was needed.
If there is anything else we can help with, please just let us know.
All the best,
Customer Care Team
Shane
Rarewaves
great prices very helpful and quick…
great prices very helpful and quick service whould use this seller again
24 July 2026
Reply from Rarewaves
Thanks for your great review, we appreciate it!
It is great to hear you will shop with us again.
All the best,
Shane
Rarewaves
Great service
Great service, love all my Legami of Milano goodies! Fast shipping, great customer service
27 July 2026
Reply from Rarewaves
Hi there
Thank you for your amazing feedback.
We really appreciate you choosing Rarewaves and hope you will visit us again soon.
Have a lovely day.
Shane
Customer Care Team
Good people to have business with
After a order was lost in transit,this company acted very promptly in replacing it First class people to buy from,very grateful and many thanks,Les Duncan
24 August 2026
Unprompted review
Reply from Rarewaves
Thanks so much for feedback!
We really appreciate it.
All the best,
Sophie
Customer Care Team
Rarewaves
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