Rarewaves Reviews 

14,597
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 3,864 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful selection of media products, noting that the prices are extremely competitive and affordable compared to rival sellers. Buyers regularly mention the helpful support team, explaining that staff members resolve issues promptly and efficiently when things go wrong. Shoppers also appreciate the sturdy packaging, which generally keeps records and discs safe during transit. However, some people mentioned that shipping times could occasionally be quite slow or face unexpected delivery delays. A few consumers also noted occasional problems with damaged goods or unhelpful customer service interactions.

What people talk about most

Product

Customers report widespread satisfaction with product availability, frequently praising the great selection... See more

Delivery service

People report ambiguous experiences with delivery_service, noting a wide split in satisfaction. While many... See more

Price

Users describe widespread satisfaction with the competitive and affordable prices offered across a wide range... See more

Order

Reviewers share mixed feedback about their order experiences. While many customers praise the quick delivery,... See more

Customer service

Clients share positive opinions on customer service, highlighting prompt responses and helpful staff.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of vinyl at very good prices. Have purchased a number of times from here. The only thing I would say is delivery is quite slow (in my experience, 6-9 days) so if you're in a rush order... See more

Company replied

Rated 5 out of 5 stars

Great range, great prices. Slowest delivery ever, but the low freight charges make up for that. Have received damaged vinyl, but customer service always follow up and replace or refund. Must say, I've... See more

Company replied

Rated 5 out of 5 stars

My order for a Fleetwood Mac vinyl didn’t arrive after waiting a month, which was unusual as I have ordered many items from them in the past which have always arrived within a few weeks. I contact... See more

Company replied

Rated 5 out of 5 stars

After waiting quite a while for delivery we got in touch with Ravewaves and found that the item had gone missing duringpostage, so they kindly and efficiently resolved this by sending out another dvd... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #43 of 47 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #8 of 10 best companies in Discount shop
  5. #55 of 62 best companies in Music shop
  6. #23 of 27 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(14,597)

3,905 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Slow service

First time customer, item took 4 days to ship then another 8 days to arrive with me, to the point where I had to query where the item was, who sends item's in this day and age without any sort of tracking? Aside from the discounted price I wouldn't recommend and won't be using again sadly.

13 August 2026
Unprompted review
Rated 1 out of 5 stars

Order #629433 never received

Order #629433
Absolute disgrace. £90 order for some 4k blu rays. Never received and when complained kept being told they dont track and to allow 7 working days. Well 7 working days passed and not received and no response from support.

Shop here if you want cheap deals but no items.

13 August 2026
Unprompted review
Rated 3 out of 5 stars

you guys are good but the way you pack…

you guys are good but the way you pack fragile records is not.

10 July 2026
Rarewaves logo

Reply from Rarewaves

Hi Dave

Thank you for your feedback. We really appreciate you taking the time to share it.

We’re sorry to hear your experience didn’t meet expectations, and we take your comments seriously. We’ve passed your feedback on to the relevant team so it can be reviewed.

We are always striving to improve our services so we really do welcome your comments.

Best Wishes,
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

"Absolutely brilliant experience…

"Absolutely brilliant experience ordering from Rarewaves for order #620944. They had exactly what I was looking for, the pricing was great, and the item arrived safely and quickly. Zero complaints here. I will definitely be shopping with them again. Highly recommended!"

15 July 2026
Rated 5 out of 5 stars

Support physical media!

Companies like Rarewaves are vital. We are all being pushed towards the end of physical media - becoming nothing more than reactive consumers who are given online sanitised versions of their favourite products - until they suddenly get withdrawn on a whim or cut to satisfy 'modern sensibilities'.

But we can fight back! Rarewaves has a great range and engaging marketing. I will certainly be using them again. I urge you all to do the same!

15 July 2026
Rated 1 out of 5 stars

Do NOT Buy Vinyl from Rarewaves

Purchased vinyl record from the Rarewaves eBay store.

Item was clearly second hand and in very poor condition.

Contacted seller to arrange replacement. They lied and said they didn't have any in stock and then increased the price of the item by £11 (70%) and refunded the original item, meaning I'd have to re-buy at higher cost.

Seller now ignoring all communications. Do NOT buy vinyl from this seller, very dodgy business.

10 August 2026
Unprompted review

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