Rarewaves Reviews 

14,692
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 3,912 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the massive selection of physical media, wonderful competitive prices, and the exceptionally helpful support team that efficiently resolves any unexpected product problems. Buyers truly appreciate the secure packaging ensuring items arrive safely and in pristine condition, alongside reasonably priced shipping options for international orders. Some reviewers were not happy with extended delivery wait times, noting that shipping and standard delivery can take significantly longer than expected. Consumers also mentioned occasional tracking difficulties, unfulfilled order updates, or instances where packages took multiple weeks to reach their final destination safely.

What people talk about most

Product

Users describe positive interactions with product, highlighting a wide selection of items and reasonable... See more

Delivery service

Reviewers share mixed feedback about delivery service experiences. Many consumers praise fast shipping times,... See more

Price

Clients share positive opinions on price, consistently highlighting great values and competitive discounts... See more

Order

People report ambiguous experiences with order. On one hand, many consumers highlight great prices, smooth... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful and prompt customer service when I had a problem: a record arrived pre-opened and badly scratched. Customer service asked for more details and sent out a replacement which arrived in beautifu... See more

Company replied

Rated 4 out of 5 stars

Product was readily available. Arrived within the timeframe free from damage. When I requested some more information on tracking, it wasn’t available but they did reply promptly

Company replied

Rated 4 out of 5 stars

Reliable site with accessible and friendly customer service. It's a pity there was a delivery issue that made me wait a month to receive my order. Hopefully I have been offered a replacement ord... See more

Company replied

Rated 4 out of 5 stars

I use Rarewaves frequently to buy CD and vinyl. The prices are favourable. The let down is the lead time from placing the order to receiving the goods, which on occassions can be unacceptably long. Ma... See more

Company replied


Company details

  1. #4 of 4 best companies in DVD Shop
  2. #42 of 46 best companies in Book shop
  3. #14 of 18 best companies in CD Shop
  4. #8 of 10 best companies in Discount shop
  5. #55 of 62 best companies in Music shop
  6. #23 of 27 best companies in Record Shop

About Rarewaves

Written by the company

Rarewaves.com are one of the largest online retailers of entertainment and consumer products in the world with offices in the UK and USA. As well as through our website Rarewaves.com, we also sell through Amazon, Ebay, Onbuy, Rakuten and Fnac.

Our offer spans 2 million products across Music CDs and Vinyl; Film and TV DVDs, Blu-rays and 4k Ultra HD; Console and PC Games, Books, Toys and Board Games, Collectibles, Clothing and Fancy Dress, Office Products and Stationary, Headphones, Speaker Docks, and wide array of Consumer Electronics and Gifts.

We're proud recipients of the King’s Award for Enterprise: International Trade 2023. In 2021 we were included in The Sunday Times International Track 200, and named in Buzzacott’s Organic Growth 25 report as one of the UK’s fastest organically growing businesses.

Founded in 2005, we have now sold millions of products to millions of happy customers around the world. In 2023 we shipped orders to customers across 203 different countries and independent territories!

Visit Our Website View Our OffersView Pre-Orders

Rarewaves.com

Written by the company

Delivery
The best deal for home entertainment on the web. We ship worldwide, with free delivery in the UK on orders over £10.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

15k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(14,692)

4,003 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service again

I ordered two 4k bluray from Rarewaves. They disappeared in the post and never arrived.
I contacted them and they sorted it out.
My order arrived yesterday after their intervention
Thanks

18 August 2026
Unprompted review
Rated 5 out of 5 stars

A great music shop

Always great prices across a broad selection of titles of old and new releases matched with prompt shipping which is great when you are ordering from the other side of the planet ( down under Australia ), takes a bit longer to receive items obviously but way cheaper than aussie prices . Keep up the great prices and service.

21 July 2026
Rated 5 out of 5 stars

I had the most wonderful experience…

I had the most wonderful experience with this bookseller! My book was delayed because the package was badly treated by the courier. The label was unreadable... I didn't know this... So,after a while I asked if Rarewaves could send me a replacement and they did. After a few days the original book finally arrived in great condition but with the badly treated package. I immediately contacted Rarewaves to see if they could recall the second package, but it was too late. They were super nice about this whole thing! Because it was too late to recall the package they let me keep the second book that hasn't arrived yet. Pity they couldn't recall the book and sell it to someone else... I highly recommend this company!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The customer service is fantastic...I hadn't received the LP I ordered so contacted rarewaves. They had a replacement sent straight away that I received a few days later...Prices are fantastic and they have a huge selection of hard to get titles on vinyl.

19 August 2026
Unprompted review
Rated 1 out of 5 stars

Last of us cd

Still waiting gor my item to be delivered.

Nrarly coming up to 4weeks now

17 July 2026
Rarewaves logo

Reply from Rarewaves

Hi Paul

Thank you for your review.

We are sorry to hear this!

We have your contact details and our Customer Care Team will be in touch shortly, to offer assistance.

Apologies again for the inconvenience caused and we look forward to talking to you soon.

Kind regards
Sophie
Customer Care Team
Rarewaves

Rated 5 out of 5 stars

GOOD SERVICE AT A GOOD PRICE

Everything I ordered was delivered in good condition and my pre-orders were promptly dispatched. The delivery costs were also excellent. Rarewaves also has a fantastic range of records and blurays.

21 July 2026
Rated 3 out of 5 stars

Great range let down by terrible delivery process

A very enticing selection of physical media with some decent prices and offers. Selection of bluray, 4k and CD rapidly replacing Amazon as my go-to site. The main let down is the delivery service, which is frankly dreadful. I seem to have to contact them on every order about something. Given that you pay for delivery, it's pretty poor service. My latest order of just 4 CDs cost me over £3 for delivery (sounds about right for RM 48hr yeah?), but no tracking info, I think currently 2 weeks and only received 1 disc so far! Previous order was dispatched in multiple packages but only 1 tracking number provided and again arrived in dribs and drabs over the space of 2 weeks. I haven't yet failed to receive an item but the entire delivery process is very opaque and nerve wracking. If they could sort this out, they have the potential to be a 5* company, and I really hope they can!

18 August 2026
Unprompted review
Rated 3 out of 5 stars

Delivery is very unpredictable

On this order I bought 3 Blu-ray which I was told were all dispatched around 48 hours later. One arrived the following Monday but the other two didn't arrive here until Friday of the following week.
I've made another order of 4 x Blu-ray since then. One got here a week ago, 2 arrived this morning & one remains outstanding.
It's my only problem with an otherwise excellent company. Great prices, offers et al.

17 July 2026
Rated 4 out of 5 stars

I think product pricing is fair

I think product pricing is fair. I also think the postage rates from Europe to the US are fair as well.

I felt that the delivery service seemed to take longer with this purchase than with others I have had. I would appreciate more notices/updates about the delivery; there isn't much contact with the buyer once the order has been placed.

14 July 2026
Rated 5 out of 5 stars

very good communication

Just very good customer service if there is a problem they get in touch and sort it out quickly . The only thing is the packaging could be better so less chance of getting damaged in the post .

3 August 2026
Unprompted review

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