Ratchet Clothing Reviews 

241
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the clothing, noting that the items wash well without fading, feel extremely cozy, and feature unique, vibrant designs. People also love the extensive size inclusivity, comfortable fit, and the helpful, friendly support team that always goes above and beyond to assist buyers. However, some customers also noted occasional issues with inconsistent sizing, poor fabric feel, or receiving items that did not match the initial descriptions. A few consumers were also disappointed by strict return policies and unhelpful customer service responses regarding specific orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the exceptional quality of items... See more

Quality

People report positive experiences with quality, highlighting that items are well-made, durable, and wash... See more

Order

Users describe positive interactions with order, highlighting prompt delivery and great quality. Reviewers... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently friendly, honest, and happy to... See more

Customer service

Customers consistently report positive experiences with customer service, praising the team for being kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered from Ratchet a few times and NEVER disappoint! Always have the best quality clothing with amazing options for designs. The best clothing for those who are plus size and alternative wouldn’t bu... See more

Rated 5 out of 5 stars

I've bought multiple goodies, sweatshirts and t-shirts from this company and I think its amazing what they do! Great price, for amazing quality! Their inclusive styles are the best i've ever seen, fro... See more

Rated 5 out of 5 stars

I'll start by saying if you're going to support any small business, choose this one. The absolute love and passion that goes into their designs is everything. The way they advocate for others and each... See more

Rated 5 out of 5 stars

Absolutely first class service/company. Ordering and delivering done within a week. Quality of hoodies are second to none. So many I want to buy and will be as soon as I can. I have never come across... See more


Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Printed clothing store
  4. Streetwear store
  5. Ladies' clothes shop

Information provided by various external sources

Ratchet Clothing brings you the latest in urban street wear. With a high quality product and innovative design- Being Ratchet never looked so good!!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

241 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 62% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(241)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

The most friendly, easy to talk team! I’ve placed a few orders now and always been happy. and the quality has been fantastic, bold designs that don’t fade, and the dispatch time is actually great considering it’s all hand made. Will continue to be my first choice!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Size beautiful!!

All items i have purchased are top quality,reasonably priced and always inclusive for those of us who are bigger, their customer service is top class and I will be purchasing many more items in the future x

8 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic for so many reasons

I couldn't love Ratchet more if I tried, I found them by mistake and now half of my wardrobe is Ratchet!

The clothes are always incredible quality, they wash and wash without fading. I have a skin condition that requires cotton and it's rare to find a clothing brand that doesn't mix with other synthetic fibers.

I love that Ratchet are neurodivergent friendly ✌🏻 I asked for label free and a different neckline and the team couldn't have been more helpful if they tried, there was no tooing a froing about it, it was done.

Is Ratchet more expensive than the likes of shein etc? Yes. Is it worth it? Absolutely!!!!

If in doubt, order yourself some 🙌🏻

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing quality and service

Really happy with everything I’ve had from Ratchet Clothing so far. I’ve only picked up their hoodies at the moment, but they’re such good quality, really comfy and wash well, even my husband is trying to take my hoodies as I ordered the next size up thinking they would come up small but they're the PERFECT size. Delivery was quick and hassle-free too, which is always a bonus. I’m already eyeing up some of their tops for the summer because if they’re anything like the hoodies, I know they’ll be just as good. Definitely recommend giving them a try!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Best quality hoodies

Love my hoodies from here, they are the best material and wanting to know if they’re warm? Well they are my go to pick when I’m having a freezer day at work, working at -23°C and still being warm thanks to these hoodies even without a thermal coat on. Always a fast and reliable service and for a small business are smashing it out the park on the daily. Keep it up team Ratchet 🫶🏼

2 March 2025
Unprompted review
Rated 5 out of 5 stars

I can’t stop buying more clothes…

I found them last Christmas looking for a hoodie for my brother. It arrived and was so good I just KNEW I needed to order something for myself… Guys it’s a trap! Everything is so good you keep buying more. I have multiple t shirts with more on the way. Plus the smock dresses? THE SMOCK DRESSES?!?! Absolute best things I own, literally cannot leave the house in one without a total stranger complimenting me on them.

31 August 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic clothing

Fantastic clothing, fantastic company with great values and causes, their social media is an absolute blast. Highly recommended, especially their Mental Health range and the Customs :-)

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Fab company

Bought one of their first dresses they launched and a hoodie and it is my all time favourite item! What a fantastic service, came with a hand written note too and such wonderful items!

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Thankyou Ratchet

I became familiar with ratchet through Facebook, and ordered 2 hoodies and a tee. The quality of the clothing is brilliant. They’re all handmade, good quality and size inclusive. The company also communicate well and the messages feel really personal and friendly. I wouldn’t shop anywhere else now and have also bought some items as gifts. Thankyou Ratchet! And keep up with the videos on Facebook ❤️

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely first class service/company

Absolutely first class service/company. Ordering and delivering done within a week. Quality of hoodies are second to none. So many I want to buy and will be as soon as I can. I have never come across another company that is so inclusive, so open and honest and transparent. It's a breath of fresh air and a joy to follow. The genuine love for the staff, the mindfulness and wellness is so important and customers - made to feel special!

29 September 2025
Unprompted review
Rated 5 out of 5 stars

The best clothing brand ever

The best clothing brand ever- they have a great team who really do go above and beyond! They are inclusive and supportive and just create the best clothing with fantastic messages and pop culture!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

The best there is

Absolutely love this brand! Never had a single issue with items or delivery. I always wear ratchet tops/jumpers & get plenty compliments!

I’ve never had a single issue with the clothing or delivery🫶🏼

26 September 2025
Unprompted review
Rated 5 out of 5 stars

More companies should be like this

Amazing products - Great Tie Dye - super customer service and a pleasure to do business with!! I love the clothes labels and the values of the company. Would 100% purchase again!! More companies should be like this!!

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Dazzling experience

Amazing business, team is super responsive and friendly the quality of the clothing is great for everyday use. Bought twice from Ratchet Clothing now and everytime has been a great experience, plus the designs change all the time and there’s always something new to grab

29 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Highly recommended. Customer service is 5*. Orders processed in great time. Good quality apparel and I would definitely recommend. Support your local businesses!!

29 March 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love ratchet clothing.

Absolutely love ratchet clothing so much. They give great customer service, and they genuinely care about the people who order from them. Considering each item is made to order the turn around time is great. The delivery is also amazing as you can follow your order. When I want to treat myself this is the place to go. Did you know they also donate to different places often. For example the mental health collection they send a percentage off to a charity who works with people who struggle with mental health. They also buy alot of things and drop them off to different charities. Its an amazing place full of amazing people.

29 September 2025
Unprompted review

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