Absolutely the WORST ticket broker in the entire country. They charge you but don't deliver and then try bait and switch with inferior tickets. Their customer service is offshore in Venezuela or some... See more
Company replied
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See what reviewers are saying
First time visiting Rocket Mortgage Field House as well as picking seats via Seat Geek. The transaction was super smooth and tickets came within seconds of paying. The Club seats were amazing! Perfect... See more
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Stay far, far away from this platform. Highly likely you'll not see your tickets. And they'll use bizarre language like "industry practice to deliver 24 hours before the event" to try and con you into... See more
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Bought tickets for a hockey game. Saved a bit of cash for seats in exact same spot compared to other 3rd party resellers. Though it is in USD it took a few hours to process the charge and the exchange... See more
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Company details
Information provided by various external sources
Need tickets? Browse more than 50,000 in-seat photos, compare more than 3 million ticket listings and use SeatScore™ technology to get the best seats! Have tickets? Help your fellow fan by uploading photos and rating your seats after your event!
Contact info
West Merchandise Mart Plaza 222, 60654, Chicago, United States
- rateyourseats.com
3.1
Average
191 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from RateYourSeats.com
Hi Karen,
Thanks for taking the time to leave a review. We're happy to hear the ticket-buying process was easy and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Reply from RateYourSeats.com
Hi Joshua,
Thanks for taking the time to leave a review. We're happy to hear the ticket-buying process was smooth with us and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
This afternoon I purchased two Billie…
This afternoon I purchased two Billie Eilish concert tickets for $447.30 for Tuesday November 19, 2024 at Ball Arena. I honestly believe that the tickets for the concert is overpriced. Unfortunately I won’t be able to make the concert for that day. I spoke with the representative to see how I can cancel my ticket orders and receive my refund. The person informed me that I wasn’t able to cancel the transaction and receive a refund. I feel like almost $500 is coming out of my pocket.
23 May 2024
Unprompted review
Reply from RateYourSeats.com
Hi Lexa,
Thank you for taking the time to leave a review. As a secondary ticket marketplace, prices on our site are set by individual sellers and may be above or below face value. During checkout, all guests must check a box before completing their purchase that agrees to our sales terms and conditions that state all sales are final. If you can no longer attend the event, our service team would be more than happy to reach out directly to assist you in re-selling your tickets. They can be contacted by phone at (866) 270-7569.
Warm regards
Great Fast Service
20 May 2024
Unprompted review
Reply from RateYourSeats.com
Hi Howard,
Thank you for taking the time to leave a review. We're happy to hear our service was fast and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Very easy and simple to navigate
10 May 2024
Unprompted review
Reply from RateYourSeats.com
Hi Michael,
Thanks for taking the time to leave a review. We're happy to hear you found our site easy to navigate and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Tickets not on time
I was at Dodger Stadium at 10 am. Bought a single ticket at 10:36 am, for the Dodger/Marlin game set at 12:10 pm on May 8th, 2024. You get an email asking you to register to a 3rd party (MLB Ballpark App) to get your ticket. After the registration process, I got kicked out for some reason. I tried to get back in but the password I had just created was not letting me in. I tried to reset my password 3 times, which took a long time. By the time I was done, the ball game was in the middle of the 5th inning.
I bought the ticket at 10:36 am, and the ticket became available at 12:40 pm. So, I went home without using the ticket because the ballgame was almost over.
I requested a refund but was denied. They say they have proof the ticket was sent on time. Maybe at their end, but not on my end. Maybe somewhere in the transaction there is a glitch, or something... I don't know.
The ticket price on the site was at $38; the final charge was $49 and change.
Bad service, ticket was not available on time. Please stay away from RateYourSeats.
8 May 2024
Unprompted review
Reply from RateYourSeats.com
Hi Ramiro,
Thanks for taking the time to leave a review. We're sorry to hear you had trouble accessing your tickets in the MLB Ballpark App. As mentioned in your review, our records show the ticket was delivered at 10:40am. Unfortunately, we have no affiliation with the MLB Ballpark App, however, our service team has reached out directly to the email used to place your order with a resolution offer for this experience.
Warm regards
I received the tickets without a problem
I received the tickets without a problem. I enjoyed the game.
2 May 2024
Unprompted review
Reply from RateYourSeats.com
Hi Wise,
Thanks for taking the time to leave a review. We're happy to hear you received your tickets without any issues and enjoyed the game! If we can provide any additional for future ticketing needs, we can be contacted directly at hi@rateyourseats.com.
Warm regards
If I could give no stars I would
If I could give no stars I would. Terrible company. Bought tickets. Never received a confirmation email (they say they have proof of it). Thought my tickets were fraudulent so purchased two more from Stubhub. I couldn’t remember later with no confirmation where I bought the tickets. Didn’t hear from them for 4 months. Then two days before the concert they send the electronic tickets and now trying to get rid of them. Ridiculous customer service. No answers except they don’t do refunds. STAY AWAY. They say 100 percent guard but mine came 5 days after the expected timeframe and they say 100 percent guarantee. I lost 600.00 all because of their lack of communication and not sending a confirmation email which made me feel like it was fraudulent.
26 April 2024
Unprompted review
Reply from RateYourSeats.com
Hi Rachel,
Thanks for taking the time to leave a review. We're sorry to hear about this experience and that your original tickets were delivered after the event date. At your earliest convenience, can you send us some additional information at hi@rateyourseats.com so we can take a closer look at this for you?
Warm regards
I didn’t purchase- my card was hacked…
I didn’t purchase- my card was hacked and you won’t process a refund. SCAM DONT USE!!!!!!
25 February 2024
Unprompted review
Reply from RateYourSeats.com
Hi RG,
Thanks for taking the time to leave a review and make us aware of your situation. If you would like our team to take a closer look at your order, we can be contacted directly at hi@rateyourseats.com.
Warm regards
The process lacked sufficient up front…
The process lacked sufficient up front listing of all ticket costs. I guessed there is probably taxes and fees in the total but nowhere along the way was that made obvious. In fact the emailed invoice also lacks this breakdown. You can do better
14 March 2024
Unprompted review
Reply from RateYourSeats.com
Hello,
Thanks for taking the time to leave a review. A total price breakdown is shown on the checkout page after a delivery method is chosen. This will show a subtotal, any applicable service charges and delivery fees, and an updated total for your order. If we can provide any additional assistance, we can be contacted directly at hi@rateyourseats.com.
Warm regards
I had a very good experience
I had a very good experience. Juan was extremely nice and very helpful. I had questions and was having trouble getting my tickets. He answered all of my questions and walked me through the process. He also thoroughly addressed the problem I was having. I can’t say enough about how nice and professional he was. I would give him 100 stars if I could.
11 March 2024
Unprompted review
Reply from RateYourSeats.com
Hi RW,
Thank you for taking the time to leave a review. We're happy to hear you had such a great experience with our customer service team and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
The site was easy to navigate but…
The site was easy to navigate. But I am disappointed we still do not know our exact seats until the day before the concert.
13 March 2024
Unprompted review
Reply from RateYourSeats.com
Hi Robert,
Thank you for taking the time to leave a review. We're happy to hear you found our site easy to navigate! Currently, sellers are only required to include section and row information in their listings, however, we'll be sure to pass this feedback over to our development team to see of there are any new opportunities to improve our listings. If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
You sold me scam tickets!!!!
You sold me scam tickets that would not scan at the stadium. Someone else had already scanned the tickets and they were in our seats. The stadium said the tickets were non transferable and could not be sold to us - but you allowed it to happen.
I had to purchase new tickets at the box office.
I have pictures of the people in our seats.
I want my money back!
10 March 2024
Unprompted review
Reply from RateYourSeats.com
Hi Nancy,
Thanks for taking the time to leave a review. We're sorry to hear you had these issues with your tickets. At your earliest convenience, can you send us a message at hi@rateyourseats.com so we can take a closer look at this for you?
Warm regards
Got my ticket well in advance and have…
Got my ticket well in advance and have it saved in the Ticket Master app. Great and Timely service. My event is for the end of April.
11 March 2024
Unprompted review
Reply from RateYourSeats.com
Hi Robert,
Thanks for taking the time to leave a review. We're happy to hear your tickets were delivered well in advance and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
STAY AWAY FROM THEM!
Do not deal with this company. Their website isn't clear and I wanted to attend a men's basketball game instead of a women's. I called back within a few hours and told them about the mistake, The game wasn't until the following day. They wouldn't return the money. I explained what happened and they were totally uncompromising, stating that my only option was to resell the tickets to someone else online. RUN - DON'T WALK - AWAY FROM THESE PEOPLE.
10 March 2024
Unprompted review
Reply from RateYourSeats.com
Hi Greg,
Thanks for taking the time to leave and for making us aware of this situation. Our goal is to have the most accurate information on our site as possible, which is why we include a men's or women's title that is shown on the event page and at checkout. We apologize for any confusion this may have caused, and will be sure to pass this feedback to our development team to see if there are any new opportunities to create a better experience for fans.
Warm regards
Reply from RateYourSeats.com
Hi Raymond,
Thanks for taking the time to leave a review. We're happy to hear the buying process was simple and easy with us and we hope you enjoy your event! If we can provide any additional assistance or order status information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Ticketmaster was a problem claiming my…
Ticketmaster was a problem claiming my tickets.
7 March 2024
Unprompted review
Reply from RateYourSeats.com
Hi Rodney,
Thanks for taking the time to leave a review. We're sorry to hear you had some trouble claiming your tickets from Ticketmaster. If you're still in need of assistance, our team would be happy to help, and can be contacted directly at hi@rateyourseats.com.
Warm regards
Hesitant at first, but worked great
I was hesitant using rateyourseats for the first time. But this transaction was flawless. I received order confirmation immediately. The tickets were transferred to my account in 20 minutes.
6 March 2024
Unprompted review
Reply from RateYourSeats.com
Hi Jason,
Thanks for taking the time to leave a review after your first experience with us. We're happy to hear the checkout and transfer process went flawlessly, and we hope you'll continue to consider us for future ticket purchases! If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
Children disturbance makes experience unenjoyable
Seats were very good for the section price (Mezz1 rB
s7-8); however, both in front and behind us were families with children (~ 5-7 yrs old) who could not sit still nor be quiet. As we know this age group can be very difficult to control; however, it made for a disturbing experience which was not very enjoyable. Something needs to be done (maybe age requirement of 12 yrs old or older) for the ticket prices to remain high - it's not a good value purchase if not enjoyable, nor for return engagements. The performance was VERY GOOD; it's not a reflection on the LA Ballet Company, but it's counterproductive to have a great performance but not get a high experience/return rating because of disturbance in the audience.
26 December 2023
Unprompted review
Reply from RateYourSeats.com
Hi Richard,
Thanks for taking the time to leave a review. We're glad to hear we were able to help you find good seats for a good price, and we certainly understand how this experience can be frustrating. Unfortunately, since we have no direct affiliation with the LA Ballet Company or the other patrons that attend their shows, we are unable to enact any policies that may lead to a better guest experience during their shows. We hope you'll continue to consider us for future ticketing needs, and we hope you'll have a better experience at your next live event.
Warm regards
Easy to find seats
Easy to find seats, choose pay and a quick acceptance and transfer.
3 March 2024
Unprompted review
Reply from RateYourSeats.com
Hi Kevin,
Thanks for taking the time to leave a review. We're happy to hear it was easy to find seats and that your tickets were transferred quickly! If we can provide any additional assistance or order information, we can be contacted directly at hi@rateyourseats.com.
Warm regards
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