Rattan Hut Reviews 

I would not recommend this company for garden furniture. We were assured it would be a 3-5 day delivery but heard nothing for a week. £1800 had left our account and it was very unsettling. Eventually we were told there was a delay and we would need to wait another week. The set arrived by surprise at 9am on a Saturday, no courier got in contact beforehand so we were out, and it was all left on the driveway at the front of our house for the whole day. The set is missing the cover. I have now contacted them but doubt they'll be bothered to help as other people have said, the covers seem to be out of stock yet we weren't told this upon purchase. Definitely avoid!

Love our set…. Just order early as there is a lead in time.

Nearly 3 years down the line and I'm still waiting for the Egg chair I paid an additional £150 for.

Feel like I've been conned by these fly by nights and would advise all to stay clear of them

The service was good on the phone. Furniture great. Delivery was not good slow delivery times so furniture arrived October, not warned all items would be delivered on pallet and therefore would not fit through single gate into garden.

We recently purchased the Cheltenham Aluminium 8 Seater Sofa Set including the fire pit table, and we couldn’t be happier. The quality of the set is excellent, it looks fantastic in our garden.

The fire pit table is great, can be used as a fire pit or a table.

We also had a great experience with customer service throughout the process. The team was helpful, responsive, and made everything smooth from purchase to delivery.

Overall, we’re really pleased and would definitely recommend!

Bought the 8 piece set last year and have been very happy with it. Very easy to change the configuration when needed. The covers kept the set clean and dry over the winter.

STAY WELL AWAY!
You will not get your goods
And they will not refund either

Yes they will say that your money is refunded but trust me that’s another 1 of their lies.

Almost £1900 they have stolen from us.

No other option now but to take them to court.

The furniture was good quality. However the service was rubbish. Delivery date was cancelled more than twice and no updates were given I had to contact Rattan hut on both occasions and it was at that point I was told there was a delay. It took almost 5 months to receive the goods.

Set is beautiful and very well made. It did take a while from order to delivery but worth the wait.

Our first order arrived quickly- we liked it so much that we ordered a second set in a slightly different colour! Unfortunately (assuming it was due to the time of year we ordered it) , it took sometime to arrive. We love both sets- including the egg chairs! The seats are really comfortable and everything is of a great quality, including the furniture covers.
Would recommend.

Very pleased with our garden furniture and the quality it was well worth the wait thankyou

Cheltenham set looks lovely in the online photos, HOWEVER, thanks to all the negative reviews I will not be buying and will be spending my money with a reputable trader instead.
So sorry to hear of everyone's bad experiences with this dodgy company and it looks like I have dodged a bullet not using Rattan Hut.
I never understand why Trading Standards don't go after companies like this ? Totally unacceptable business practices 😡

Would have given a 5, however as others have stated, it was several months from order to delivery of the product.

Having said that, the team were responsive to emails and any queries I had during the process.

Ordered the Cheltenham fire pit set, and it’s fantastic - I’ve had a lot of comments from people already and I only put it together this weekend.

It’s a pretty straight forward build as long as there’s a couple of people to do it. Took a few hours, but that’s to be expected.

Quality is excellent, and I’m looking forward to getting plenty of use out of it over the summer.

I’d certainly use this company again for any further orders

Had a great experience from Rattan. From fantastic prices, easy communication on delivery updates and final product. It was a very good experience

Ordered the garden furniture before I was ready to build but fortunately when I did build it all pieces were there. Easy to build and lots of options of how to arrange the furniture. The clips supplied hold all the seating together. Having the waterproof covers free with the egg chair makes this a good purchase.

Everything was ok but order came excluding protective covers. Since found out they are out of stock. No mention of this on the order so it would have been helpful if we had been told.

Hi had my delivery from Rattenhut , brilliant service and nos issues when I contacted them at anytime
Quick and easy to order
Time scale for delivery was excellent
Also the furniture absolutely beautiful, well made , cushions very thick and strong ,all washable , git all the covers and egg chair also the rain covers are excellent , easy to fit and all clip together at the bottom , therefore covers don’t blow off in the wind , really and waterproof , highly recommended company ,

Ordered the Cheltenham with free egg chair and covers, found a discount code, waited over a month to receive (which i understand from reading reviews, was lucky) spoke on live chat as missing egg chair and cover, said they would ship, to then receive an email saying I had the discount code, so won't receive them and can pay £250.00 for both if I wanted them, AT NO POINT DID THE DISCOUNT CODE SAY THIS WAS AN ALTERNATIVE TO THE FREE BITS wish I would have ordered elsewhere

We ordered the furniture in November paid deposit then balance in Feb. I had to chase a couple of times for delivery and was told delay was because the colour we chose was out of stock until April. We preferred another colour anyway (had thought that’s what we had ordered) so it was delivered in March. My husband has just put the chairs together and so far it looks fab.