Rattan Hut Reviews 

The furniture is of great quality and looks great. But the delivery timescales displayed on the web are misleading. Take note of the delivery timelines on the actual confirmation, especially if you want the items to be delivered in a short timescale.

Really good company to deal with; good communication, kept us up to date on the status of our order.We had a problem with one of the items we ordered and they sorted it promptly and without any hassle. The lady/ ladies on the phone are polite, welcoming and helpful.

Still waiting for a replacement egg chair.
Dreadful delays to the original order arriving, misleading advert about free chair/covers/money off. Covers ordered, but were VERY late arriving (weeks after the furniture arrived). Egg chair was not the colour ordered and they refused to exchange.
Egg chair was kept under cover for most of the time, as we have a gazebo, yet the frame rusted. They have a 5 year warranty showing on their website, yet it was not honoured. We were promised a tin of paint to repair it ourselves - even that hasn’t been sent (over 12 months later). Then, after threats of legal action, we were promised a replacement chair, which was supposed to be delivered in February 2025. Still waiting.
We had an email - in September 2o25 to say it was being delivered on September 15th. Guess what? STILL waiting.
A 25% one star rating should tell you to avoid them!
October 21st. The chair has still not arrived. Absolute joke.
Update : Nov 7th 2025.
Well, a piece of the replacement came - the wrong one. The right colour - grey. But the problem (besides the colour being not the one I’d ordered) was the frame rusting. They sent the basket part of the chair.
You couldn’t make this debacle up.

Cheltenham garden furniture with fire pit
Great product a bit time consuming to put together but well woth it once finished
Would highly recommend this company
Susan clifford-roe
Purchased in may 2025

Ordered in April arrived at the end of June, worth the wait though as the furniture is really great quality

Ordered the beautiful Cheltenham outdoor 8 seater patio sofa's. Very sturdy and well made. The cushions are very comfortable with a decent amount of filling unlike ones I have had in the past. Overall very pleased with the product - Love them. However, there was a slight hiccup with my order but the lovely staff at Rattan Hut were very patient and helped sort the order and advised of different ways that I could arrange the sofa's so I could order the correct coverings for them. They arrived very quickly. Happy customer!

Quicker than promised. Well packaged and easy to assembly

After ordering and then reading the reviews I was nervous but I honestly couldn't fault the company. easy to communicate with via live chat with all queries answered and delivery was with 6 weeks.

Came quicker than expected. Great outdoor furniture. Easy to put together and a great deal

This could have been 5 stars as the communication and handling of my order from start until 95% was perfect. Unfortunately the wrong covers got sent to me which wasn’t a problem these things happen. I got offered some options but when I went to chose them they suddenly weren’t available. Let yourselves down at the last hurdle

Excellent quality product that was delivered in shorter timescales than qyore’s.

I ordered in January order was not complete until September trying to get through to your staff is nearly impossible and a total lack of communication back when yiu do finally get through. would not use or recommend the company again although that is a shame as the products are quite good just very poor staff

Great furniture and a trusted company

Great garden set and everything as the advert, love it.
Only issue was delivery as driver wouldn't help my wife move the items into the back garden, was like 10ft from the pallet drop

Great product and good value. Delivery time disappointing ordered in March came late July. Also one section came from manufactures with a missing part, however service from the Rattan Group to resolve the issue could not be faulted. Thank you.

Delivery time was as scheduled and communicated which was great. When the product arrived it was a big wow. The quality and comfort beats all previous garden furniture that I’ve ever purchased. Added bonus with the free egg chair and fire pit plus the covers. The covers are of a very high quality. Fairly easy to assemble and a fantastic product which I would highly recommend.

The product is perfect, Great quality however delivery is very very slow. Customer service respond quickly and are easy to contact through the website.

I don't usually write reviews however the difficulties involved in dealing with Rattan Hut have resulted in this review.
We ordered our 8 seater Cheltenham furniture and firepit table on 22/4/25. At the time, as seems to be most of the time there was an offer of a free egg chair and covers which we (thought) we had ordered. There was also a button for a £150 discount which we thought was in addition to the above items as it was a sale. There was a Ts&Cs button but when my husband tried to find out what they were it wasn't working.
The main issue with the delivery is the time it takes. We finally received our furniture the third week in July 2025, 3 months after ordering. The furniture itself is sturdy. My husband put it together with little effort and it looks good, However, there were no egg chair or covers with it - useless in Scottish rainy summer.
I had previously tried multiple timesto contact the company on their phone number to enquire when it would be delivered. Don't bother - noone answers the phone. The live chat function seems more accessible for any queries.
On enquiring on live chat re the chair and covers I was told that as I had requested the £150 discount this was INSTEAD of the egg chair and covers. This is not clear on the website. I therefore had to pay back the £150 discount and pay a further £100 for delivery to get the egg chair and covers. I was promised they would be delivered the following week. No delivery then promised the following week....no delivery. We finally got our egg chair on 13/9/25 and the covers today 15/9/25.
The main issue is the terrible lack of communication. Phones are not answered. False promises of delivery times made. Promises to put what had been discussed in emails ignored.
Would I use this company again? Sadly not. Despite being decent furniture the frustrations of terrible customer service sadly outweighs the quality. Shame.

From ordering to delivery, this was a fairly stressful experience as the Cheltenham set was severely delayed. Poor communication along the way.
Like many others, we took up the “free egg chair” offer, ordered the set & chair in grey. Without notifying us, they sent a brown egg chair and refused to exchange it.
They have breached consumer law and the distance selling regulations!
Roll on some months and the frame of the egg chair began to rust, despite being kept under cover for much of the time. This is where their “5 year guarantee” is not worth the paper it’s printed on. They refused to honour it. I was promised paint so we could repair it. Unsurprisingly, this never arrived.
I’ve contacted Trading Standards & consumer rights groups, and a couple of reporters at daily newspapers. I was then, in September 2024, promised a replacement chair. This was due to arrive in January. As of September 2025, it has STILL not arrived (nor has the paint). We’ve had an email from a shipping company which says it’s due to arrive today and to click on a link . We wonder if Rattan Hut’s database has been hacked, and will update this review.
AVOID.
Update: what a surprise- the chair didn’t arrive. “Not loaded on vehicle”. Doubt if it will ever turn up.