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Rauva Reviews 468

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers are really happy with the service, finding it efficient, professional, and helpful for navigating complex processes like setting up a business or managing invoices in Portugal. Many appreciate the responsive and supportive staff, highlighting their accessibility and proactive approach to finding solutions. People also praise the integrated banking and accounting services, noting the convenience of having everything in one place and the ease of use of the platform. However, some people were dissatisfied with the service, citing fragmented communication and issues with the platform's functionality, such as bugs in the user experience and problems with payment systems, particularly regarding payroll taxes. A few other people also felt that the customer service was inconsistent, with some experiencing unhelpful responses or a lack of clear information, especially concerning the quality and reliability of tax advice.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service. While some customers praise the efficiency and... See more

Staff

Customers consistently note ambiguous experiences with staff. Many reviewers praise the team as professional,... See more

Customer service

Customers had ambiguous experiences with customer service. Many reviewers expressed frustration with poor... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers found the platform clean, practical, and... See more

Payment

Users describe negative interactions with payment, citing issues such as non-instant SEPA transfers and debit... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Updating my first review because I was a bit too harsh. I received a call from Inês today and she was incredibly helpful and polite. If you’re an American, it’s complicated due to the FATCA guid... See more

Rated 4 out of 5 stars

I have been with Rauva for 2 years. There was an issue whereby the VAT return was not submitted properly due to a technical issue on their side, but they followed a robust resolution procedure to assu... See more

Company replied

Rated 5 out of 5 stars

I've been a client of Rauva x Census partnership from the beginning, and I couldn't be more satisfied. Their team is incredibly accessible, always ready to help, and truly proactive in finding solut... See more

Rated 5 out of 5 stars

Rauva helped us open an LDA, and the process was efficient with smooth communication throughout. Whenever we had questions, needed assistance, or Rauva required additional documents or clarificati... See more


Company details

  1. Non-bank financial service
  2. Accountant
  3. Alternative Financial Services
  4. Business-to-Business service

Written by the company

Rauva is a dynamic Portuguese company that aims to democratize entrepreneurship and empower freelancers and SMEs through technology. Offering a comprehensive business super-app with integrated tools for finance management, payment services, invoicing, users can easily manage their finances and invoices through the app, with secure deposit safekeeping and certified invoicing capabilities offered through partnerships with trusted entities. Running a business in Portugal hasn’t been easy. Until now. For entrepreneurs. By entrepreneurs.


Contact info

3.9

Great

TrustScore 4 out of 5

468 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 63% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Finally, an Accounting Tool That Delivers in Portugal

I had tried two different accounting software solutions in Portugal before nearly giving up on finding an efficient, modern tool - until I discovered Rauva. This innovative startup restored my hope. Rauva is developing quickly, is highly attentive to client needs and feedback, and is constantly improving. I’m really impressed with their commitment to building a great product.

2 July 2025
Rated 5 out of 5 stars

Recommend!

This is exactly what I was looking for. The process was easy and the team very responsive. I am looking forward to the journey with Rauva.

24 June 2025
Rated 5 out of 5 stars

Great service

Rauva offers a great service making launching a business in Portugal very smooth. Their customer support is responsive and helpful, making the overall experience reliable and professional.

17 June 2025
Rated 5 out of 5 stars

I use Rauva for invoicing

I use Rauva for invoicing, and it has been incredibly helpful. Navigating the Portuguese tax system used to be complicated, but Rauva makes the entire process seamless. Whenever I have a question, the team is always quick to help. 20/20!

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Service – Accessible, Proactive, and Trustworthy

I've been a client of Rauva x Census partnership from the beginning, and I couldn't be more satisfied. Their team is incredibly accessible, always ready to help, and truly proactive in finding solutions that suit my situation. They don’t just process numbers — they think along with me and provide clear, practical advice. It's rare to find such a reliable and supportive partner. Highly recommended!

11 June 2025
Rated 5 out of 5 stars

Brilliant product and team

Brilliant product and team. I've had such an awesome experience with Rauva's platform and Census's accounting assistance. Support is superb, and super props to Silvina for all her help🙌

11 June 2025
Rated 5 out of 5 stars

Great Support work

Great Support work, issues resolved immediately. Easy to work with accountants, upload invoices, etc., friendly interface.

11 June 2025
Rated 5 out of 5 stars

Quickest solution

Quickest solution, The crew were friendly and helpful, communicated everything very clearly, and quickly.

5 June 2025
Rauva logo

Reply from Rauva

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Your support means the world to us.

Rated 5 out of 5 stars

Helpful and generous and trustworthy!

Ana was very helpful and generous and trustworthy in everything that she recommended to me. Incredible experience!

5 June 2025
Rauva logo

Reply from Rauva

We truly appreciate your positive feedback. It motivates our team to keep delivering great service every day. Thank you!

Rated 1 out of 5 stars

Bad service

As most users have explained, their system is broken. I was asked to create an account, then they mentioned I need to fill a form. Once form was filled, I was offered to book a call. When I showed up, it had me waiting but no-one joined. I got a message from one of their reps on WhatsApp saying we cannot serve you if you are outside EU.

The decision to work with a business in an open market is your choice. No hard feelings. But it should be communicated earlier. Not after you've been waiting for the meeting to start.

2 June 2025
Unprompted review
Rauva logo

Reply from Rauva

We take all feedback seriously and want to get to the bottom of what happened. Please reach out with your details via support@rauva.com so we can investigate.

Rated 4 out of 5 stars

Robust resolution procedure

I have been with Rauva for 2 years. There was an issue whereby the VAT return was not submitted properly due to a technical issue on their side, but they followed a robust resolution procedure to assure me that it would not reoccur.

1 June 2025
Unprompted review
Rauva logo

Reply from Rauva

We're sorry to hear about your experience. Due to privacy concerns, we can’t address your case publicly, but our team is investigating internally and will contact you via e-mail until the end of the week.

Rated 5 out of 5 stars

Ana was exceptionally professional

Ana was exceptionally professional, knowledgeable, and responsive. She answered all my questions clearly and promptly, often faster than expected. I appreciated her attention to detail and the quality of her support. Highly recommended!

21 May 2025
Rated 5 out of 5 stars

Team is great, the app could be improved

The app allows you to streamline your documents turnaround with the accountants, so it’s much easier then without it. The app could be improved in terms of features and UX (like, I’d want to see all my income for a quarter or a year). The accountants team is great, very responsive and helpful, making the decisions in your interest, I am very grateful!

16 May 2025

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