Rave Coffee Reviews 

I've been a customer of Rave Coffee for years. Recently I ordered their Fudge blend after reading the fantastic reviews on their website. But no matter how I dialed in the grind, the coffee left a nasty bitter taste. I decided to give a review on their website but it didn't appear. After emailing them, they proudly told me that they auto delete bad reviews! They did ask me for grind settings and extraction times etc but when I criticized their review process they didn't reply. I guess they just don't like criticism! Anyway they just lost another customer. Very unprofessional and they clearly don't value regular repeat customers.

Rude young staff. No time for you, even after patiently queuing.
Got told to "move along" after querying the 30% black friday discount today.. as no visible till screen to see, no printed receipt privided- they just expect you to swipe and bugger off.
Last time I went they told me they didn't do Soya milk as "nobody wants it."
No available seating inside, nowhere to park. Talk about over hyped. Needs some local competion..

I made a mistake with my order and sent it to the wrong address, a sent them a message on their WhatsApp soon after saying about my mistake and they fixed it quickly, no questions asked! Also the coffee tastes great 👌👌

Failed to deliver the item several days in a row. Blamed RoyalMail and suggested I "find a safe place", despite explaining not once, but twice, that RoyalMail had delivered a parcel to me a few minutes before I received the notification that they "couldn't deliver" Rave's.

Tried to patronise me in the responses and communicated in a jarring manner, "Postie", "pickle", "Best Millie" - I get you're trying to be an edgy brand but don't add informal communication to the mix, it doesn't suit you.

Also tried to pretend that I would have to wait for my order to be returned to refund me but failed in their knowledge of consumer law, when a company breaches the delivery times, it is a breach of contract which the customer can end. This was not a change of mind refund, this was a contract breach. Refunding immediately is a right within the consumer rights act.

I will never find out if Rave coffee is good or not, the beans simply never arrived and the weak customer support I received with insincere attempts to resolve the issue did nothing more than alienate me further.

Just received our order. The packaging is great, really good quality. A guide on how to brew with a mokka, cafetière etc. What a lovely package to open! You can smell the coffee through the box. Can’t wait to try. Thank you.

Great coffee and nice touches like brewing guide leaflets and coffee tasting cards, which come free with subscription orders. I get two bags every month on subscription and they're very reasonably priced and also they're different every month so I get to try a range of coffees which is really great!! All without having to do anything. Even better is the flexibility - you can rearrange the monthly order to whenever. For eg. yesterday I realised we're nearly out of coffee and asked for the order today. Did not expect it would be shipped out this morning but it was and the shipping is always v quick and smooth. Amazing coffee, great prices, brilliant flexibility (also v helpful and quick customer service), nice personal touches - what more could you ask for?

My wife and I used to visit their cafe regularly, because of the decent coffee and reasonable prices.

Yesterday, after having made a joke to two fellow customers regarding the current obsession with Latte Art; we were approached at our table by a gentleman (I use the term loosely here).
Without introducing himself , he very seriously asked if I had just had a conversation with the Barrista. Apparently on hearing my flippant joke about the Latte Art, she had been deeply offended. I had to ask him who he was , and he explained he was one of the bosses.
He than said he wanted me to go over and apologise to her, despite the fact my comments were not made to her directly. I did go over and apologise but only after pointing out that his attitude was to say the least , over the top.

His astounding lack of customer communication skills were completely to blame for the loss of two customers. I do not blame the Barrista in the slightest for this. If she took my comments to heart , I am truly sorry for the misunderstanding.

The boss handled the issue in completely the wrong way, acting as though I had insulted the lady’s appearance, race , or family. I understand Rave take their coffee quite seriously, but if this is an example of how seriously they take customer loyalty; they may eventually find themselves sitting alone atop a mountain of beans( sustainably sourced of course).

Last two orders I’ve left late and not ordered till Thursday/Friday but been on my last cup of beans. Customer service had both orders sent out the same day for me which was so helpful! Have now subscribed so I can find which flavour I like best. Managed to use two bags in a week it’s so good. Also really like the stickers you get, who doesn’t love a sticker!

What an amazing company! This is our second order ( will be placing another for my son’s birthday later). I ordered yesterday, was slightly worried I had ordered the correct grind. Within minutes I received a reply. My order came today! The coffee is delicious. I will be ordering my second subscription later. Thanks so much!

I found this coffee in my local cafe and it was amazing. Very happy with my order and fantastic customer service.

Great coffee. I have a subscription which gives a different whole bean every month. Nearly all of them (2 1/2 years ) have been excellent and I was particularly surprised at how great the Swiss Water Decaff blend was ( I order this as an extra from time to time. I normally hate subscriptions where you accidentally end up with a lifetime supply of toilet roll or two huge bags of dog food for a small jack russell. But Rave email every month and say ‘Ready to Roast’ Just a reply to the email can pause or delay the subscription or add more. Response time about 20 minutes . Super easy. The coffee itself is delicious. I use a hand grinder when I’m feeling fancy ( or want a decaff) and a normal electric grinder otherwise. Coffee grinds really well and evenly. I occasionally try other beans but haven’t found anything I like better.

I absolutely love the selection of coffees from Rave. I am currently working through them to find my favourite. On my second order I mistakenly ordered whole bean instead of grounds. I contacted the lovely Millie who not only handled the return but also sent out what I should have ordered in the first place at no extra cost. All coffees are delivered next day as well. Not often you come across such a customer focused business nowadays. Thanks again to Rave and Millie!!

Really quick delivery! I ordered a coffee bean container and bag of coffee to sample. They were with me the following day - excellent!

The vacuum container is really nice and plenty big for 1kg of beans.

Now, the coffee....you can definitely taste the difference between it and a cheaper bean. They are a bit more expensive, but if you appreciate good coffee, why not spend a little more?

I've been using Rave for a few years now. They've never missed a beat, great coffee, and they are always helpful if I need to contact customer service or change my subscription.

Would recommend to anyone

Was excited to taste my first batch of decaff. Liked it and bought a second. Which tasted different. On questioning, the company's reply was full of fluff about "temperature settings" and "roasting targets met". Two emails later, they finally admitted the beans had changed. Won't be using again if they can't be honest first time round.

Absolutely fantastic coffee company!
I'm on my second batch from Rave now and it's the best I've ever had at home. The flavours are incredible. Also the company itself seems really legit - their ethical credentuials are off the charts - beyond Fairtrade, Rainforest Alliance, 1% for the planet, etc. They just seem to be doing everything they can to improve things for everyone.

I've also heard that their customer service is excellent - though I haven't had cause to use it yet.

I won't be getting coffee anywhere else now - it's Rave 100%.

Excellent fresh coffee and a big fan of the Signature blend. Really impressed with the fast delivery - ordered at 3pm on a Friday and delivered at 1pm on Saturday. Very grateful as I had run out of beans! Have ordered multiple times and will be ordering again.

I've been ordering from Rave Coffee for a while now and they're a very dependable choice. The coffee is consistently good—always fresh, flavourful, and a massive step up from anything you'd get in the supermarket. The website is easy to use and delivery is always on time. While it might not have that super rare "wow" factor that blows you away, it's a fantastic, high-quality coffee that I'd happily recommend to anyone.

Fantastic coffee beans, lovely and fresh! Italian Job is my fave. If you like dark and rich, that's the one!
Great, honest company to order from! Always delivered on time, never have a problem.
Highly recommended!

To cut to the chase, the coffee tastes fabulous.

I’m always a touch cynical about websites designed with an air of desperately busy optimism and luridly colourful positivity and the Rave one qualifies with bells on.
I signed up though because the offer seemed good. I was happy with the delivery and packaging, noting the colourful cardboard reminders of how cool and groovy everyone at Rave is and what a thoroughly good egg I was for buying from them. I parked the bags away until my current beans ran out.
The first one opened, a bag of El Salvador San Carlos, in it’s shouty yellow and white bag, has a label attached with details of the origins of its contents for you to bore the arse off anyone who is foolish enough to say how nice the coffee tastes.
Grinding the beans on a Kingrinder K6, the aroma was gorgeous. I use a Gritty blenders portafilter with a puck filter in a Sage Bambino Plus.
The result was a bold, distinctive flavour with the lovely aromas striking through. I don’t really understand tasting notes so won’t start yapping anway about them.
To sum up. If, like me, you’re on a journey to discover great coffee, I can recommend giving Rave a try.
Just put on sunglasses before opening the box.