Rave Coffee Reviews 

351
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and delicious taste of the coffee, often describing it as fresh, flavourful, and a significant improvement over other options. Many appreciate the wide selection of blends and single-origin beans, finding them to be excellent value. People frequently highlight the efficient ordering process and very fast delivery, with many receiving their coffee the next day or within 48 hours. However, some customers also noted issues with certain products, describing them as having a bitter or stale taste and lacking the expected aroma. A few other people also felt that customer service was unsatisfactory, citing poor communication, difficulties with returns, and problems with delivery reliability.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the great taste and high... See more

Quality

People report positive experiences with quality, consistently praising the great taste and freshness of the... See more

Order

Customers report positive experiences with ordering, frequently mentioning their satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, with many customers praising the brilliant,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the fast and reliable delivery... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... See more

Company replied

Rated 4 out of 5 stars

I've been ordering from Rave Coffee for a while now and they're a very dependable choice. The coffee is consistently good—always fresh, flavourful, and a massive step up from anything you'd get in the... See more

Company replied

Rated 4 out of 5 stars

Consistent high quality for the past 12 months. Rave Coffee is always fresh, roasted to order, and excellent value. The packaging is secure and the aroma upon delivery is incredible. However, I do fe... See more

Company replied

Rated 4 out of 5 stars

I got my order on time. Went for the most popular batch. I usually love medium roast colombian coffee, its aroma and acidity, and had really high expectations. Unfortunately, it was missing the aroma... See more

Company replied


Company details

  1. Coffee Roasters
  2. Coffee shop
  3. Coffee wholesaler

Written by the company

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Contact info

4.1

Great

TrustScore 4 out of 5

351 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(351)

57 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

I've tried a couple of subscription based coffee companies but this one is definitely the best, extremely happy we'll stay with them for a bit

13 January 2025
Unprompted review
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Reply from Rave Coffee

Thank you for your kind words! 😊 We're thrilled to be your top choice for coffee subscriptions.

Rated 5 out of 5 stars

Absolutely stunning coffee.

Absolutely stunning coffee.
I wanted an espresso that imitated that fresh fruity barista taste and experience. Supermarket brands no matter how much I spent fell WAY short of the market. Rave's Christmas blend delivered, BIG, BOLD and fruity transported me back to the winding roads of Seville and Cordoba.

Simply stunning.

5 January 2025
Unprompted review
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Reply from Rave Coffee

Thank you so much for your amazing feedback! We're so happy to hear this. It's wonderful to know it brought back such special memories of Seville and Cordoba. Your kind words mean the world to us—thank you for sharing! ☕

Rated 5 out of 5 stars

Excellent customer service on phone…

Excellent customer service on phone from Teagan regarding replacement container. Also follow up emails.
Very quick turnaround. Impressed!

30 December 2024
Unprompted review
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Reply from Rave Coffee

Thank you for the lovely feedback! 😊 We're so glad Teagan and the team could assist you quickly. Your support means a lot!

Rated 5 out of 5 stars

Would recommend

I've been subscribed to Rave Coffee (whole beans) for more than a year now and am happy with their coffee and it's nearly always despatched super-fast.

Would recommend.

21 December 2024
Unprompted review
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Reply from Rave Coffee

Thanks for your feedback! 😊 It's great to hear you've been enjoying Rave Coffee for over a year and are happy with both the quality and speedy delivery☕

Rated 5 out of 5 stars

Super fast delivery

Having being let down by another supplier, I ordered a 1kg bag of the Number 5 Fudge Blend at about 10pm on Friday. Dispatched Saturday, Arrived Sunday!
Beautiful coffee.
Thank you and Royal Mail.

1 December 2024
Unprompted review
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Reply from Rave Coffee

Thank you for sharing your experience! 😊 We’re so glad we could step in and deliver not just quickly but with a coffee you love. ☕️

Rated 5 out of 5 stars

Spoilt for choice!

My fiancé he been drinking a litre of their coffee almost everyday for months now .. safe to say he’s addicted.
I must say I also made mistakes on an order and a lovely customer service advisor named Teagan replied to my email instantly and was able to not only make the amendment but even out the order on hold for me.
Now back to the coffee .. he has had the cafeteria and the beans, next is espresso. All the signature early blends are a must try but he genuinely likes every single blend he has had. Soon he will get to try the Christmas blend! He has tried so many brands for the best black coffee and he genuinely prefer rave even over a lot of coffee shops ones.

25 November 2024
Unprompted review
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Reply from Rave Coffee

Thank you so much for the amazing review! 😊 We're thrilled to hear your fiancé is loving our coffee – it sounds like he's truly found his perfect brew! ☕️ We're also so happy Teagan was able to help with your order, and we really appreciate your kind words about our customer service. 💛 We can't wait for him to try the Christmas blend! Here's to many more cups of Rave coffee ahead!

Rated 2 out of 5 stars

cuts down trees for marketing purposes!

I’ve come to write a review as I wanted to share something that I found extremely alarming. A couple months back I was on my way to Cirencester and noticed a horrific sign that had been painted on the side of their building. Now this isn’t the issue, the issue is I’m sure there were a load of trees there a few weeks before. I’d never noticed this sign so for a company who prides themselves on sustainability and protecting the environment I find it extremely appalling that they would remove trees to get their branding out to those driving on the dual carriage way! Honestly you couldn’t miss it, and for this alone I think they should plant some new trees for the ones they cut down it’s disgusting!!

20 September 2024
Unprompted review
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Reply from Rave Coffee

Thank you for sharing your concerns with us. We genuinely value feedback from our community.

We understand that the removal of trees can be alarming, and we appreciate the opportunity to clarify that this was a difficult decision made to address significant damage they were causing to our building. The roots were compromising the structure’s integrity both on the roof and beneath, leaving us with no viable alternative but to remove them for the safety and longevity of the building and those who occupy it. This decision was made thoughtfully and with the guidance of professionals.

As a company committed to sustainability, we recognise the importance of preserving a healthy environment. We are exploring ways to offset this loss and contribute positively to our community.

We appreciate your understanding as we navigate these challenges. If you have any further questions or suggestions, please don’t hesitate to reach out directly.

Rated 5 out of 5 stars

Omg fantastic coffee

Omg, I have tried several coffee beans, but these are so fresh and bursting with flavour. I have never tasted a coffee anywhere near the standards of these.

25 October 2024
Unprompted review
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Reply from Rave Coffee

Hey, thanks for your kind review. We're thrilled to hear that you are loving the coffee! Happy brewing😊

Rated 3 out of 5 stars

Enjoyed the coffee in the shop

Enjoyed the coffee in the shop, dark and fruity-lovely. On the back of that I purchased 3 different flavours of pod, signature, Italian and Colombia. All 3 are disappointing, strangely lacking flavor and dare I say tasteless, not a patch on the coffee served in the store. Sadly gone back to Nespresso.

15 October 2024
Unprompted review
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Reply from Rave Coffee

Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.

Rated 5 out of 5 stars

Great coffee and fast delivery

8 October 2024
Unprompted review
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Reply from Rave Coffee

Thank you for taking the time to leave us a positive review! We are so happy to hear that your order arrived quickly and that you are enjoying it.

Rated 2 out of 5 stars

Coffee tastes a bit like old coffee…

Coffee tastes a bit like old coffee after you’ve had the pack open for a few weeks. Really disappointed. I realise it’s all very ethical, but the coffee just isn’t that fresh.

18 September 2024
Unprompted review
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Reply from Rave Coffee

Thank you for leaving a review! We're sorry to hear about your experience. While we have quality control measures in place, we want to make sure everything is right for you. Please reach out to us at info@ravecoffee.co.uk so we can look into this further.

Rated 5 out of 5 stars

Great coffee, great prices, quick delivery

Can't recommend Rave enough.

I have been through so many coffee subscriptions that it would make your eyes water. You name a website, I've used it.

The problem that I kept coming across, was that I would spend sometimes £40 for a single subscription for a couple of weeks, and be disappointed when I wasn't a fan of the coffee that I had delivered. I forced it down my throat without really enjoying it.

So I started looking at really refining my own preferences and sticking to bags of coffee which I know I enjoy, instead of hoping for the best. I was recommended Rave by a friend of mine, and after doing their 'find my coffee' option on the website, I was recommended the 'Italian Blend', which I tried, and loved.

For me, it is really the pinnacle of dark roast coffee. Just the right amount of acidity, strong coffee taste which I love, perfect for espresso, lattes, cappuccino, and even just with an AeroPress.

Since finding out about the Italian Blend I don't buy anything else now and couldn't be happier. Great prices (£22 for 1kg!) and next day delivery. Good customer service and entertaining marketing emails.

They also do a lot of giveaways and competitions.

5*

10 September 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for the glowing review! 😊 We're thrilled to hear that RAVE has become your go-to after trying so many subscriptions. It's fantastic that our Italian Blend has hit the mark for you, and we're glad you're enjoying the flavor and versatility. We truly appreciate your kind words about our pricing, delivery, and customer service. We're also happy you enjoy our giveaways and emails. Thanks for being a loyal customer, and here's to many more cups of your favorite brew! ☕️🌟

Rated 5 out of 5 stars

Positive experience

Ordered an Airscape storage container. It arrived the next day, free postage & half the cheapest price on Amazon. Can't argue with that !

16 August 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thanks for the awesome feedback! 😊 We’re glad to hear you’re happy with the Airscape container, the speedy delivery, and the great price. We agree—can’t argue with that!

Rated 5 out of 5 stars

Very Good

Very quick delivery, had no issues with the beans. Tried the signature no1 blend and it’s really nice, look forward to trying different blends

25 July 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for the great feedback! We’re glad you had a smooth experience with the quick delivery and enjoyed the Signature Blend Nº1. We’re excited for you to try our other blends and hope you find more favorites! 😊

Rated 5 out of 5 stars

Great coffee

Great coffee!

I received my first order yesterday, very impressed with the Signature Blend Nº1, whole bean. Swift next day tracked delivery service too.

Also really like the guide and info sent (and the sticker!) I am looking forward to trying other blends!

31 July 2024
Unprompted review
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Reply from Rave Coffee

Thank you for the fantastic review! We’re thrilled to hear that you’re impressed with the Signature Blend Nº1 and enjoyed the swift delivery, guide, and sticker. We look forward to helping you discover more blends in the future! 😊☕️

Rated 5 out of 5 stars

Fantastic coffee and service

Fantastic coffee and service. Most of all, I love the coffee, but the help and service I’ve had from them has been brilliant. Look forward to buying from them many time over and will recommend to friends.

30 July 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for your wonderful review! We're delighted to hear that you love our coffee and have had a great experience with our service. Your support means a lot to us, and we're thrilled to know that you're looking forward to future purchases. We appreciate your recommendations and can't wait to continue serving you and your friends. Cheers! ☕️😊

Rated 5 out of 5 stars

I can't Rave enough 😉 about how happy I am with the service.

I purchased a picopresso coffee machine which over time had an issue, from start to finish the return and replacement has been a breeze. Rave Coffee arranged collection or offered to reimburse if I posted the item back, once received a replacement was posted the same day.

I would 100% recommend and will be using them again. This is how customer service and aftercare should be, keep up the good work 👌🏻☕

30 July 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you so much for your fantastic review! We’re thrilled to hear that your experience with our return and replacement process was smooth and hassle-free. It’s always our goal to make things as easy as possible for our customers, and it’s great to know we hit the mark for you. Your recommendation means a lot to us, and we’re looking forward to serving you again in the future. Thanks for the kind words and for being a valued part of the Rave Coffee family! 👌🏻☕️

Rated 1 out of 5 stars

Bad grind, bad complaint resolution

Espresso grind in our first batch was so fine it was unusable. Sage Bambino couldn’t get more than a few drops (same machine customer service said they use when writing instructions). Took it into work to use the big machine and got the same result. Refused refund because they couldn’t be sure it was the coffee and not our machine. Not sure how we’d be expected to prove that, so I guess the message is: if you get a bad batch, tough luck! Nothing we can do except toss it in the bin where it belongs. Our first purchase with Rave and needless to say also our last.

22 July 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered with the espresso grind and the subsequent customer service experience. This isn't the standard we strive for, and we understand your frustration.

To resolve this, we would appreciate the opportunity to discuss the matter further. Please reach out to us at info@ravecoffee.co.uk so we can find a satisfactory solution. Your feedback is important to us, and we'd like to make things right.

Rated 5 out of 5 stars

Excellent coffee

Excellent coffee! I bought the whole bean coffee bundle and all of them make a great cup of coffee. Roasted to order and next day delivery, I would definitely purchase again.

7 July 2024
Unprompted review
Rave Coffee logo

Reply from Rave Coffee

Thank you for the great review! We're happy you loved the whole bean coffee bundle and our quick delivery. Looking forward to your next order!

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