RAW2KReviews 

1,718
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 272 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being very helpful, friendly, and professional, making the collection process smooth and pleasant. Many people appreciate the honesty in describing vehicle issues, with descriptions often being reliable and accurate. The service is often described as amazing, with some finding the overall process easy and efficient. However, some customers also noted issues with vehicle descriptions, citing instances where damage was not fully disclosed or photos lacked detail. A few other people also felt that the quality of some vehicles was compromised by forklift damage or incorrect mileage readings. Additionally, some reviewers were not happy with unexpected charges for collection or membership fees, and a few reported issues with missing items or incorrect vehicle information.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product descriptions, with many customers reporting that vehicles... See more

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers had ambiguous experiences with service, with some reviewers praising the staff as friendly,... See more

Price

Reviewers mention ambiguous feedback about price, with some finding prices affordable and fees reasonable,... See more

Quality

Users describe negative interactions with quality, with many reviewers reporting that vehicles often arrive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had a vehicle collection at Northampton site and recieved outstanding customer service from site manager (Andy). Please accept my apologies if I got the name wrong. The point is, the site manager made... See more

Company replied

Rated 4 out of 5 stars

I’ve bought a good few vehicles and bikes from Shildon branch and to be honest I’ve made more money flipping cars bought there rather than at BCA . My only few gripes is the use of the forklift and a... See more

Company replied

Rated 4 out of 5 stars

RAW2K is exactly what you should expect from an honest auction. No tricks by the experienced traders to force you to buy a hidden disaster. You should only pay attention to the information and avoid o... See more

Company replied

Rated 4 out of 5 stars

Car not bad for the money, but photos on raw2k lack definition, so it's hard to tell really what condition the car is actually in.

Company replied


Company details

  1. #9 of 9 best companies in Car Auction
  2. #18 of 18 best companies in Online auction services
  3. #4 of 4 best companies in Salvage dealer

Written by the company

RAW2K is the UK's premier online car auction website for the trade and public. We have 1000's of used, salvage and seized vehicles for sale in our daily and weekly online auctions. Browse through our online stock of vehicles including cars, vans, motorcycles and scooters for sale. All you need to do is register or login to start bidding on one of our vehicle auctions today!


Contact info

3.8

Great

TrustScore 4 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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3.8

All reviews

(1,718)

261 reviews in the last 12 months

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Rated 5 out of 5 stars

We found the whole process very easy…

We found the whole process very easy very friendly staff on collection, car was as stated on advert, very happy

21 April 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! As always at RAW2K we do our up most to ensure a smooth process :)

Rated 1 out of 5 stars

Incorrect information given about a…

Incorrect information given about a car, nothing mentioned about structural damage, they only mentioned Start/No drive, what a shame.

27 April 2026
RAW2K logo

Reply from RAW2K

We are sorry that you feel this way. As this is a salvage auction vehicles are not mechanically inspected. If information is not as it states then do email us at Admin@Raw2k.com, so we can look into this. But do note that at time of collection, you are in your full rights to inspect a vehicle and refuse if not as it states.

Rated 1 out of 5 stars

I had a situation when I was buying a…

I had a situation when I was buying a car, but the description of this car did not describe the damage to the right sill, which I had to repair at a high cost, this company does not respond to my messages. I do not recommend buying a car here.

20 April 2026
RAW2K logo

Reply from RAW2K

We are sorry that you have experienced this. It is important to note that you are in your full rights to inspect a vehicle at time of collection and if not as it states refuse the vehicle for a full refund. If you wish to discuss please do email Admin@Raw2k.com so a colleague can try and assist.

Rated 1 out of 5 stars
RAW2K logo

Reply from RAW2K

We are sorry that you feel this way. We do not bid on vehicles. If you wish to discuss and go over any query, you are welcome to email us at Admin@Raw2k.com.

Rated 1 out of 5 stars

My account has been suspended because…

My account has been suspended because you guys offered me a car after the original winner didn’t want the car so I lost the auction but still got offered the car I agreed to £2000 total including fees which you guys didn’t hear me out as a Custsmer and just added to my account I agreed to 2k total not over further more you guys offered me the car and didn’t listen to what I was saying and added it without me fully agreeing

15 April 2026
RAW2K logo

Reply from RAW2K

We apologise for the confusion with this, an automated response in regards to the rejection of the bid. To clarify you had bid £2000 and sent an underbid offer. The fees would not be included in the £2000. It would have been £2000 plus fees.

This has since been rectified and a colleague has reached out to you regarding this. Please note if you have any issues you are welcome to email Admin@RAW2K.Com

Rated 4 out of 5 stars

Car not bad for the money

Car not bad for the money, but photos on raw2k lack definition, so it's hard to tell really what condition the car is actually in.

22 April 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! I will pass this feedback onto the staff that image. As always we do what we can to help! :)

Rated 5 out of 5 stars

Always a hassle free experience

Always a hassle free experience. Used RAW2K many times and never had an issue.

7 April 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! We are pleased that you had such a great experience with RAW2K!

Rated 1 out of 5 stars

The e-bike was not as described

The e-bike was not as described
Infact it was a piece off crap
They take bad photos and give a crap description
Payed 2300 for it and it needed another 1000 spent on it
Can buy a used one in good condition way cheaper

14 April 2026
RAW2K logo

Reply from RAW2K

We are sorry that you experienced this. We know that we have assisted you with this matter. You were provided a full refund and you know that it is a salvage auction selling on behalf of the police.

Rated 3 out of 5 stars

Bike had undisclosed major damage

Bike had undisclosed major damage. Tried to contact you, got nothing back. I will be resubmiting my complaint and uf I don't hear back i will make a claim through small claims court.

**Further to my 1 star review, i finally got my money back. I have only given you 3 stars as it took a number of emails and a threat of court to do it.

13 April 2026
RAW2K logo

Reply from RAW2K

We are sorry you have experienced this. Thank you for emailing us at RAW2K and we are pleased that we have bene able to assist in resolving this issue.

Some matters will take time as all information is required to be reviewed, it is important to note at time of collection individuals are able to inspect vehicles and if not as it states able to reject a vehicle as per the T&Cs. As always we do our best to try and assist where possible. We thank you for your patience and understanding.

Rated 5 out of 5 stars

Sometimes good description of cars but…

Sometimes good description of cars but sometimes very less description needs to be written everything about the cars when for auction so that the customer does not have any surprises

7 April 2026
RAW2K logo

Reply from RAW2K

Thank you for your review! As always we try our upmost to ensure we list what we can, but we do not mechanically inspect the vehicles. But as always we will always be here to help if anyone needs us.

Rated 1 out of 5 stars

I bought first time car from you and…

I bought first time car from you and you didn’t mention that the car have a engine management problem.
Mr Gul

2 April 2026
RAW2K logo

Reply from RAW2K

We are sorry you have had this experience. Our vehicles are sold as not mechanically inspected as it is a salvage auction. During collection you are able to inspect a vehicle prior to taking the vehicle off site. In addition if there's any issues highlighted, you are always welcome to email our team at Admin@Raw2k.com where we would always provide advice and assistance. when possible.

Rated 5 out of 5 stars

Raw2k admin has waved off the storage…

Raw2k admin has waved off the storage fees as a gesture of good will, they always do their best to help, thanks raw2k

13 April 2026
Unprompted review
RAW2K logo

Reply from RAW2K

Thank you for your amazing review! As always we try our best to assist where possible! :)

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