Dear Customer,
Thank you for sharing your experience and feedback. We understand your concerns and appreciate you taking the time to explain the issue.
As mentioned earlier, the Darwin boots meet the official CE requirement EN 13634:2017 water resistance standard. However, in rare cases, a manufacturing fault may occur, although we have not received similar complaints for this model.
To properly assist you and assess the issue, we have requested the item to be returned for inspection. This forms part of our standard warranty procedure.
As the boots were purchased approximately six months ago, they are outside our 30-day refund or exchange period and the 60-day period for waterproof or general concerns. However, they remain covered under the 12-month manufacturing warranty, which applies to manufacturing defects only and requires inspection before any decision can be made.
However, we take customer feedback seriously, as it helps us improve our products and services for our customers.
We always aim to provide the best customer service and resolve issues fairly and as quickly as possible.
Kind regards,
RAXID Team