Raymarine Reviews 29

I sent my Ray Marine axiom 9 in for repairs and after months of waiting they lost my unit and won’t do anything to help. They claimed to not have it and are saying it’s no longer their problem. They have terrible customer service and have continued to ignore me and my claims. I’m beyond disbelief in this companies unprofessional and terrible service.

My motorboat is equipped with Raymarine Axiom kit - I enquired, at their Southampton Boatshow stand, how I could improve functionality by exploiting wifi for transmitting NMEA data from the Raymarine kit to my iPad….when I mentioned I was using Savvy Navvy they said they couldn’t help and I should use the (flawed) screen mirroring for an additional screen…..the “salesman” was patronising, condescending and clearly did not want to help me with a solution….I’ve made a big investment in you Raymarine - you should look after your customers - consequently come upgrade time Raymarine won’t be on the list….

My TP2000+ was 5 months old when it failed (4 months unused in winter ) and I assumed it would either be repaired or replaced with a new unit as covered by a three year warranty. No- they only repair or replace items less than 3 months old with a new unit. I was astounded and shall never again buy a new Raymarine unit. If I do ever have to replace a unit with another Raymarine one it’ll be a used unit from eBay or Amazon. Half the price and at least as good a warranty
And by the way I have never received alerts for software updates however many times I ask

Useless when it comes to their product support. Don’t recommend raymarine sonars. Go Garmin.

Part replacements not available, yet product still available new on line. Transom mount transducers for the firefly pro 7 fish/chart plotter are not available and according to Raymarine support in Australia these plotters are 'very old', and there are no compatible transducers available (except perhaps 2nd hand). REALLY ???

Recently purchased a 2015 boat with 2018 Raymarine chart plotter, radar and autopilot. I noticed that no updates had been done by previous owners since installation. This meant a quick online s/w update was too large and too many versions to do easily. With the invaluable help of Genadi in Raymarine technical support he sent me through a document explaining what to do and links to to download the updates. I had downloaded the updates to a microSD that was the wrong size and was having problems. He again pointed this out and all updates done. I have been a Autohelm/Raymarine customers since the 80's and always found them helpful.

I have used their product for some years now, and my experience is very bad, please choose another brand!

1 Bad user interface, it is extremely unlogic.
2 Unclear charts
3 Customer support is 0, sent a faulty AIS unit for inspection because of a bad VHF splitter, They did not find any fault on it. Then it was inspected from a 3 party, they found the fault with picture proof of bad connector. Sendt the picture in and now Raymarine says they warranty now not valid because it was inspected and need to opening the device!
4 Bad quality on joystick on chart plotter
5 AIS and radar alarm, is impossible to use because of too alarms when entering harbor, not possible to mute, and chart plotter brakes down when you get to many alarms!

Raymarine are horrible marine systems.
Do Not Buy! Over 12 years my E120 two station system never worked properly. In 2023 after 12 years of failures, try this, try that, maybe this, maybe that, factory returns, repairs and upgrades I replaced the E120 system with an entire new Ray Axiom system for $5,000 US. In less than one year it too has failed. I plan to have the entire Ray Axiom system removed and demand a $5,000 refund for selling defective equipment.

Excellent tech support and after sales service.

very poor customer service would never buy off Raymarine again used around 20 times over 4 years and they want £700 to repair

It has always been difficult to get answers from this company Now it seems impossible. I never get software update alerts however many times I fill in the form or email them. This time I was unable to email the company Clicking on the contact by email sends you round in circles. There no longer seems to be a contact form. I was unable to download a manual I was unable to login because my password wasn’t recognised. When I tried to update my password this proved impossible too.
I inherited Raymarine electronics on the boat I bought and was warned at the time about the difficulties. I hope my next boat will have another company’s products. I can’t imagine why anyone would choose Raymarine

They could actually answer the queries on their customer help portal or else just close it. That way we would'nt wait 7 days hoping for an answer.

This company simply doesn't get its customers. Or they simply don't care. How can a VHF radio be made, with its frequencies limited to only one nautical region (Europe), without support for US/Canada frequency set? Or why would setting an MMSI number had to involve multiple visits to a Raymarine dealer? I see that I am not the only one having issues with the post-sale support... so will happily replace their aging electronics on my yacht by their competitors, as soon as possible.

Last year I replaced most of Raymarine kit with the updated Raymarine versions. It only took 7 months for deliveries and I say most as it’s impossible to get all necessary components despite it supposedly being in stock. I’ve spent well over €7,000 so far and still trying to buy another €1600 worth on wind wand, i70s, depth & speed transducer. Dealers are pulling their hair out with Raymarine and recommend other brands such as Garmin. I have a fault logged with my Chartplotter. Nobody coming back. SVB in Germany not doing a great job chasing for me either.

We we're guided by Savio who was wonderful, entertaining and extremely available. 5 star service for both the tourist guide and the driver - Mr. Onkar

Customer service is non existent. I have sent an iTC-5 and DST800 in through my local dealer. It was done in December 2022. Raymarine won't even answer when I can expect to get it back or get a new one.
I regret buyin raymarine for everything i my main navigation system.
I have tried to get an answer three times.
If your raymarine equipent don't work when installed or it fails , you are better of, if you go and buy another brand.

One of the worst company support I’ve ever encountered. Bought an Evolution EV 100 wheel autopilot. Two parts were missing from the package. Called support and was told to go back to my retailer and they couldn’t help me. So now I’m left to have to purchase the two missing parts at my own expense.
Talk about feeling left out to dry

Munir
Impressed with service Rayna tours provided, and special thanks to Mr Munir our driver. He took us to different places worth visiting and also gave us a lots of information about dubai.

I had a T120 that failed and was out of warranty. £95 to the dealer for a new battery and fitting and still not working. I sent it to Raymarine in Portsmouth who could not fix it so they replaced it saving £200 over a new one. This is a fair service and instils trust when buying new. That said I still have a spare new £62 battery unit which they returned hence only 4 stars.